Customer Success Manager, East

About Our ClientThe hiring company's Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. The hiring company enables customers to build dynamic user experiences on the web.At the hiring company, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life.About the Role:Hiring company seeks a Customer Success Manager (CSM) to add to their team. The CSM will manage a portfolio of Enterprise customer accounts, focusing on post-sales support, customer onboarding, success measurement, issue resolution, expansion opportunities identification, and customer renewals. Technical skills in frontend development, cloud infrastructure, and networking are required, along with the ability to work well with customers across multiple time zones. Building long-standing relationships with product champions for assigned accounts is also important.This is a remote position which preferences candidate location to be aligned with Eastern US time zone.What You Will Do:Manage a portfolio of Enterprise customers.Be a trusted technical advisor by aligning the hiring company's platform features with the customer's business strategy.Drive incremental value by leading the customer through training and adoption of the hiring company's best practices.Guide the customer through their lifecycle by driving adoption while realizing business value.Mentor customers on how best to use the company's technology.Leverage account tiering to prioritize your account portfolio while ensuring retention and growth.Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.Facilitate Executive Business Reviews with economic decision makers and executive sponsors.Act as the Voice of the Customer to align our resources and efforts to improve the customer experience.Partner with the Sales team to help identify and raise expansion opportunities.About You:3+ years of customer/account management.Experience and proficiency with Front-end web development libraries and frameworks like React, Node, Next.js, Express is preferred but not required.Experience maintaining relationships from junior to C-suite level.Strong initiative and positive attitude.Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work.A general understanding of working within a serverless environment.Knowledge of CI/CD and deployment pipelines preferred.Comfortable managing accounts with varying requirements.Demonstrable self-starter, curious and solution focused.Bonus If You:Have devised and put in motion growth and activation strategies.Are experienced in Front-end web development libraries.Can demonstrate an understanding of a CDN and/or Proxy.Understand well, and can communicate clearly about DNS.Have experience working with Enterprise applications at global scale.Have previously worked at a high growth company.Benefits:Great compensation package and stock options.Inclusive Healthcare Package.Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.Remote Friendly - Work with teammates from different time zones across the globe.We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.Salary RangeThis role's estimated OTE pay range is $105,000 - $158,000. This salary range is an estimate. Actual salary will be based on job-related skills, experience, and location. Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation.

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