Zenoti
Senior Product Specialist Bellevue, US
Zenoti, Bellevue, Washington, us, 98009
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizesZenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.comRead more about our marquee customer event
Innergize at
Innergize 2024DescriptionWorking in the services, implementation, and adoption groups, you will partner with new customers to lead the implementation of Zenoti software solutions across multiple locations.To be successful in this role, you must be able to demonstrate deep subject matter expertise and keen technical understanding of the Zenoti product, and all the integration points and business scenarios. You must have excellent customer-facing skills and a history of working with both internal technical groups, and external clients, to implement complex software solutions.What will I be doing?Work with customers to scope, plan and implement the adoption of Zenoti software.Independently handle customer on-boarding procedures while delivering excellent customer service.Lead trainings and demos, conduct walk-throughs and solution reviews through excellent customer presentations.Drive proofs-of-concept and pilots for high-priority and complex customers.Proactively identify and mitigate significant risks, unknowns, and hindrances to implementation plans.Address customer issues and concerns in a timely fashion to ensure customer satisfaction.Stay up-to-date on Zenoti product knowledge, business workflow, sales process and market positioning.Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti products.What skills do I need?Excellent customer service and client management skills.Strong verbal and written communication skills, especially in the area of determining and communicating technical requirements in accessible terms when communicating with customers.Ability to facilitate technical solution reviews with product management groups to meet customer needs.Strong software background with ability to understand complex product functionality, design and technical issues.Familiarity with software development in any programming language (C#, Java, etc); understanding concepts of Network Architecture, Security Protocols, TCP stack.Strong logical, analytical and problem-solving skills.Ability to manage and work across multiple projects at once; ability to learn new skills and operate in a fast-paced and changing environment.Experience working with global remote teams.Eagerness to learn about the opportunities and challenges in driving revenue in the beauty and wellness industry.RequirementsBachelor’s degree in Computer Science, Information Systems or equivalent.5+ years of experience in software implementation, enterprise or CRM software (ex: Sales Force, Microsoft Dynamics, or Oracle CRM), software development, design and/or support functions.Proven track record in successful software implementations involving API and web services integrations, data analysis and data migration.Experience driving technical discussions, discovery workshops with customers, and mapping business requirements to product functionality for maximum customer impact and understanding.Experience in the wellness/spa industry a plus.Open to travelling on short notice to customer locations when required (only when safe to do so), up to 20%.At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:Eligibility to receive equity through company Employee Stock Option PlanSupplementary medical, dental, and vision coverageUnlimited paid time offPrograms, classes and activities supporting your physical and mental wellbeing, led by Zenoti's dedicated Chief Wellness OfficerZenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Apply for this job
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enter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn ProfileDo you have experience in projects involving software, SaaS, or enterprise applications? *
Select...Do you have at least 4 years of experience with software implementation, enterprise or CRM software (ex: Sales Force, Microsoft Dynamics, or Oracle CRM)? *
Select...Do you have any customer onboarding experience? Is yes, please elaborate briefly *
Select...Do you have experience with software implementation, enterprise or CRM software (ex: Sales Force, Microsoft Dynamics, or Oracle CRM)? *
Select...Do you have experience managing projects involving external stakeholders, customers or clients? *
Select...Do you have experience in the beauty & wellness industry (salon, spa, medical spa or weight loss center) or fitness industry? *
Select...Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Zenoti’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Select...Voluntary Self-Identification of Disability
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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:Alcohol or other substance use disorder (not currently using drugs illegally)Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDSBlind or low visionCancer (past or present)Cardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or serious difficulty hearingDiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disordersEpilepsy or other seizure disorderGastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndromeIntellectual or developmental disabilityMental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSDMissing limbs or partially missing limbsMobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supportsNervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilitiesPartial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysemaShort stature (dwarfism)Traumatic brain injury
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Innergize at
Innergize 2024DescriptionWorking in the services, implementation, and adoption groups, you will partner with new customers to lead the implementation of Zenoti software solutions across multiple locations.To be successful in this role, you must be able to demonstrate deep subject matter expertise and keen technical understanding of the Zenoti product, and all the integration points and business scenarios. You must have excellent customer-facing skills and a history of working with both internal technical groups, and external clients, to implement complex software solutions.What will I be doing?Work with customers to scope, plan and implement the adoption of Zenoti software.Independently handle customer on-boarding procedures while delivering excellent customer service.Lead trainings and demos, conduct walk-throughs and solution reviews through excellent customer presentations.Drive proofs-of-concept and pilots for high-priority and complex customers.Proactively identify and mitigate significant risks, unknowns, and hindrances to implementation plans.Address customer issues and concerns in a timely fashion to ensure customer satisfaction.Stay up-to-date on Zenoti product knowledge, business workflow, sales process and market positioning.Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti products.What skills do I need?Excellent customer service and client management skills.Strong verbal and written communication skills, especially in the area of determining and communicating technical requirements in accessible terms when communicating with customers.Ability to facilitate technical solution reviews with product management groups to meet customer needs.Strong software background with ability to understand complex product functionality, design and technical issues.Familiarity with software development in any programming language (C#, Java, etc); understanding concepts of Network Architecture, Security Protocols, TCP stack.Strong logical, analytical and problem-solving skills.Ability to manage and work across multiple projects at once; ability to learn new skills and operate in a fast-paced and changing environment.Experience working with global remote teams.Eagerness to learn about the opportunities and challenges in driving revenue in the beauty and wellness industry.RequirementsBachelor’s degree in Computer Science, Information Systems or equivalent.5+ years of experience in software implementation, enterprise or CRM software (ex: Sales Force, Microsoft Dynamics, or Oracle CRM), software development, design and/or support functions.Proven track record in successful software implementations involving API and web services integrations, data analysis and data migration.Experience driving technical discussions, discovery workshops with customers, and mapping business requirements to product functionality for maximum customer impact and understanding.Experience in the wellness/spa industry a plus.Open to travelling on short notice to customer locations when required (only when safe to do so), up to 20%.At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:Eligibility to receive equity through company Employee Stock Option PlanSupplementary medical, dental, and vision coverageUnlimited paid time offPrograms, classes and activities supporting your physical and mental wellbeing, led by Zenoti's dedicated Chief Wellness OfficerZenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Apply for this job
*indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *Attach
,
or
enter manuallyAccepted file types: pdf, doc, docx, txt, rtfAttach
,
or
enter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn ProfileDo you have experience in projects involving software, SaaS, or enterprise applications? *
Select...Do you have at least 4 years of experience with software implementation, enterprise or CRM software (ex: Sales Force, Microsoft Dynamics, or Oracle CRM)? *
Select...Do you have any customer onboarding experience? Is yes, please elaborate briefly *
Select...Do you have experience with software implementation, enterprise or CRM software (ex: Sales Force, Microsoft Dynamics, or Oracle CRM)? *
Select...Do you have experience managing projects involving external stakeholders, customers or clients? *
Select...Do you have experience in the beauty & wellness industry (salon, spa, medical spa or weight loss center) or fitness industry? *
Select...Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Zenoti’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Select...Voluntary Self-Identification of Disability
Form CC-305Page 1 of 1OMB Control Number 1250-0005Expires 04/30/2026Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:Alcohol or other substance use disorder (not currently using drugs illegally)Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDSBlind or low visionCancer (past or present)Cardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or serious difficulty hearingDiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disordersEpilepsy or other seizure disorderGastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndromeIntellectual or developmental disabilityMental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSDMissing limbs or partially missing limbsMobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supportsNervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilitiesPartial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysemaShort stature (dwarfism)Traumatic brain injury
Disability Status
Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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