Account Manager, Mid-Market

Egencia (an Amex GBT company) is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path? Start your journey.As a National Account Manager (NAM), Mid-Market you will be in a position of key importance as we continue to grow and expand our client base. In this role, you will be responsible for managing a portfolio of corporate clients; developing strategic relationships with those clients and growing the share of travel spend with Egencia. You will also need to show period-over-period revenue growth, long-term profitability & client retention.RESPONSIBILITIES:You will optimize the Customer Engagement Process and reinforce the value of transacting with EgenciaYou will be responsible for insuring that the total share of corporate travel spend remains and grows with EgenciaYou will be involved with the client during implementation, launch and through the life of their Egencia partnership. They are the voice of the client, the advocate on product and service needs and must have an in-depth knowledge of Egencia products and offeringsYou will customize client travel plans, develop long-term relationships, and ensure high customer satisfaction and loyaltyYou will have a high bias for action, and a keen sense of attention to detailEXPERIENCE:5+ years’ experience in support of a B2B sales organizationexperience in account management &/or salesexperience working in a Corporate Travel sales organization a plusSKILLS/COMPETENCIES:Strong communication skills, both oral and written, to concisely communicate key issues/results in a manner appropriate to the audienceAbility to communicate clearly, concisely and persuasivelyAbility to build & maintain relationshipsExcellent time management, organizational and multi-tasking skillsAbility to work independently in a fast-paced work environment with time constraintsSuperb problem solving skills and can-do attitudeNatural customer service & support approach to workDevelop client portfolio, growth plan and transaction based forecastsAssist in sales, pre-sales and consulting services activitiesAbility to be flexible and work analytically in a problem-solving environmentAbility to interpret information gathered and develop and present (orally and in writing) sound business conclusionsAbility to effectively manage and ensure timely delivery for client based projectsStrong qualitative and quantitative/ financial, customer service & account management skillsWho are we?We believe in being Different. We seek new ideas, different ways of thinking, diverse backgrounds and approaches, because averages can lie and sameness is dangerous. Because of this belief, our norms aren't rules or universal at all corners of our company. But they are important to our identity and how we work together. Like our company, these norms will evolve.We are Transparent. We communicate openly and honestly, at all levels, upwards, sideways and downwards. We surface difficult issues quickly, we act, we learn.We organize for Speed. We seek to gather data as fast as possible, and move. Speed allows us to make mistakes and constantly improve.We believe in the Scientific Method. Everyone’s ideas are equal in the face of hard data. We use data to guide but not define our actions.We Lead Humbly. Our leaders serve their teams. None of us has all of the answers, but we are curious and we are always looking to learn. Though our leaders take their responsibilities to our business and their teams incredibly seriously, they never take themselves too seriously.We act as One Team. We look to optimize for the greater good, not just our own, or even our own teams' interests. We are actively interested in the success of others. Why Join Egencia? Connections matter when it comes to business, and those connections start with our inclusive team of travel enthusiasts and technologists.Our customers love working with us because we know satisfied customers start with a knowledgeable and enthusiastic team to support them. So, we’re committed to creating an inclusive work environment with a diverse workforce. We make sure every voice is heard. We trust each other to get great work and we encourage everyone to speak up, speak out, and be themselves. Location United States - Virtual LocationThe US national annual base salary range for this position is from $65,500 to $124,000. The national range provided includes the base salary that Egencia expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.This role is eligible for one of our Variable Incentive Plans, which award cash incentives for individual and/or team achievement. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.2023 Benefits-at-a-Glance – Egencia The #TeamEgencia Experience Work and life: Find your happy medium at Egencia.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.Wellbeing resources to support mental and emotional health for you and your immediate family.And much more!All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!#J-18808-Ljbffr