Aimbridge Hospitality
Assistant General Manager OEM
Aimbridge Hospitality, Chattanooga, Tennessee, United States, 37450
Job SummaryEnsure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of associates. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.
Qualifications
At least 5 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a Hotel.
Previous supervisory experience required.
Must be proficient in Windows Operating Systems.
Must work well in stressful high-pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
Must have the ability to assimilate complex information from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Must be able to convey information and ideas clearly.
Responsibilities
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working.
Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid.
Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments.
Use competencies from Aimbridge & Brand training materials to develop self in all operational departments.
Assist the General Manager as needed in revenue generation programs.
Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs.
Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction.
Assist the General Manager with the creation of financial reports as required by the Corporate Office.
Participate in required M.O.D. coverage as scheduled.
Ensure that training in service standards is taking place in each department.
Ensure recruiting, hiring, and training for Guest Services based on occupancy.
Be in the public areas during peak times greeting guests and offering assistance as needed.
Maintain procedures for handling of the hotel safe specifically with regard to security.
Ensure that all scheduled meetings take place on the property.
Property DetailsOur I-75 hotel has everything travelers need for a comfortable and productive visit. All of our hotel suites feature a fully equipped kitchen, with sleeping and working areas. Guests can spread out in our spacious suites, perfect for groups or families. They can wake up every morning to a free breakfast buffet, featuring a choice of healthy and tasty options. Complimentary wireless Internet throughout the hotel makes it easy to stay connected. We also offer 24-hour access to our fitness center and business center, as well as an indoor pool.
Company OverviewAs the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels.
BenefitsAfter an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:
Now offering
Daily Pay ! Ask your Recruiter for more details.
Medical, Dental, and Vision Coverage.
Short-Term and Long-Term Disability Income.
Term Life and AD&D Insurance.
Paid Time Off.
Employee Assistance Program.
401k Retirement Plan.
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Qualifications
At least 5 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a Hotel.
Previous supervisory experience required.
Must be proficient in Windows Operating Systems.
Must work well in stressful high-pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
Must have the ability to assimilate complex information from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Must be able to convey information and ideas clearly.
Responsibilities
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working.
Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid.
Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments.
Use competencies from Aimbridge & Brand training materials to develop self in all operational departments.
Assist the General Manager as needed in revenue generation programs.
Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs.
Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction.
Assist the General Manager with the creation of financial reports as required by the Corporate Office.
Participate in required M.O.D. coverage as scheduled.
Ensure that training in service standards is taking place in each department.
Ensure recruiting, hiring, and training for Guest Services based on occupancy.
Be in the public areas during peak times greeting guests and offering assistance as needed.
Maintain procedures for handling of the hotel safe specifically with regard to security.
Ensure that all scheduled meetings take place on the property.
Property DetailsOur I-75 hotel has everything travelers need for a comfortable and productive visit. All of our hotel suites feature a fully equipped kitchen, with sleeping and working areas. Guests can spread out in our spacious suites, perfect for groups or families. They can wake up every morning to a free breakfast buffet, featuring a choice of healthy and tasty options. Complimentary wireless Internet throughout the hotel makes it easy to stay connected. We also offer 24-hour access to our fitness center and business center, as well as an indoor pool.
Company OverviewAs the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels.
BenefitsAfter an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:
Now offering
Daily Pay ! Ask your Recruiter for more details.
Medical, Dental, and Vision Coverage.
Short-Term and Long-Term Disability Income.
Term Life and AD&D Insurance.
Paid Time Off.
Employee Assistance Program.
401k Retirement Plan.
#J-18808-Ljbffr