Sacramento Black Chamber of Commerce
Enterprise Technology Analyst Journey
Sacramento Black Chamber of Commerce, Sacramento, California, United States, 95828
Title:
Enterprise Technology Analyst JourneyDepartment:
Real Time ApplicationsCategory:
Information Technology/TelecommunicationsPosting Type:
OpenThis is a primarily on-site position.This posting will remain open until a sufficient quantity of qualified applicants have been received but may close at any time without notice after 8/6/2024. Applicants are encouraged to apply early to ensure they are considered.This position serves as a Journey Technologist for SMUD’s ADMS and OMS systems as well as their related projects. Additionally, the position is responsible for support of those systems to ensure they have stable, secure and performant operation.PurposePerforms specialized business process and technical support utilizing SMUD’s various enterprise and other integrated technology solutions in the areas of design, configuration, operation, maintenance, and enhancement; serves as a key functional resource to the user community to ensure reliability, accessibility and effectively meet the needs of the business unit overall.Nature and ScopeThis is the journey level within the Enterprise Technology Analyst class series. Positions within this classification will demonstrate working knowledge in all of the specialty areas independently with minimal oversight. Under general supervision, positions within this class perform difficult and more complex work than the entry level Enterprise Technology Analyst as determined by the Supervisor. This class is distinguished from the Senior Enterprise Technology Analyst in that the latter requires a higher level of complexity, difficulty and level of tasks assigned, broader decision-making authority, advanced technical knowledge, short and long-term planning responsibility, major project management responsibility and demonstrated mastery in two or more specialty areas. Advancement to Senior Enterprise Technology Analyst is done through a competitive process.Duties and ResponsibilitiesDesigns and configures various enterprise technology solutions to support business units; develops detailed designs and defines user requirements by collaborating with process owners.Documents business processes and transaction steps; defines codes and values; addresses integration issues.Develops testing criteria and conducts testing; plans implementation strategies; communicates technical information to the user community.Analyzes the need for modification and enhancement to existing enterprise applications by evaluating effectiveness of current technology.Leads user group forums; performs workflow and process analysis; identifies impacts to business processes.Revises user and system requirements; designs modifications and prepares change notices; integrates modifications; develops testing criteria and conducts testing; provides technical consultation and solutions.Supports the overall effectiveness of the use of enterprise applications systems by its users; offers technical support and user training.Establishes training needs and develops training materials; conducts classroom and on-the-job training.Troubleshoots user obstacles and system problems through training and/or on-line support; provides technical consultation and solutions.Provides business units with business necessity information by designing user reports; modifies and produces standard and custom reports and forms; performs ad-hoc queries; works with users to define reporting needs.Selects, or assist in selecting and orienting new staff; provides staff training; performs or assists in evaluating work performance results.Administers the department budget by participating in planning, monitoring, and revising schedules, work plans, expenditures, and assignments.Plans, reviews, coordinates, conducts and/or guides work activities and research of information associated with internal/external business unit projects in accordance with established task objectives and schedules as outlined in the project plan/contract.Performs other related duties as needed to include working outside of typical business hours when necessary.Required EducationHigh school diploma or equivalent.Required Experience QualificationsAt least three (3+) years of progressively responsible relevant work supporting departments/business units utilizing one or more enterprise technology solutions in the areas of system and business analysis, process design, configuration, testing, documentation and implementation.Knowledge OfEnterprise application systems design, configuration, and functionality and/or techniques of configuration, design and functionality; applications of implementation strategies; concepts of the system development lifecycle; concepts of data modeling, structured query language, scripting, report design, data maintenance and retrieval; moderately complex computer systems and resources, electronic records, and database administration functions; techniques and practices for resolving moderately complex technical issues; methods and techniques of planning, organizing, and overseeing work activities; techniques for exercising leadership and authority; methods and techniques of training staff; basic budgeting techniques; principles of business letter writing and basic report preparation; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases; English usage, spelling, grammar, and punctuation.Skills ToAnalyze business processes and match user requirements to system capabilities; develop detailed specifications; determine system integration points; develop testing criteria and conduct testing; troubleshoot moderately complex user and system problems; perform ad hoc reporting and make script changes to reports and forms; act as functional lead on moderately complex projects; identify, assess, and coordinate training needs for staff; evaluate and resolve moderately complex technical and/or management issues and develop/implement resolution alternatives; compile and prepare routine technical, statistical and/or analytical reports and presentations; express ideas/facts clearly and concisely to individual or groups, taking into account the audience and nature of information; stay abreast of new IT technology, tools and methods to support and develop business applications; utilize a personal computer, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective internal/external working relationships and work effectively in diverse teams.Desirable QualificationsThree (3+) years of technical experience is desired in one or more of the following areas:VMware support and administration, (vCenter, cloning, snapshots, etc.)Understanding of Firewalls and Networking fundamentalsOSII Virtuoso/Maestro distribution model imports from GIS or experience migrating geospatial models to other systemsOracle and SQL Server support (building complex SQL, views, tables, query tuning, stored procedures)Experience leading or managing technology projectsExperience with Active Directory administration and supportExperience defining, implementing and supporting enterprise applications that require moderately complex integrations to one or more systems; including the use of XML/EDI and Web Services.Strong analytical skillsStrong troubleshooting skillsComplex systems support and administrationGIS model understanding, migrations and integrationsApplication and integration design, development and support (using C#, C, python, etc.)Administration and support of Windows servers, Windows workstations and enterprise critical applications in a 24/7 support role: analyze data integrity of systems; provide support for upgrades, patch and update systems; in addition, troubleshoot and resolve system problems to maintain system reliabilityServer and workstation hardware maintenance and support, and trouble shooting.Experience in creating test plans and test scripts, and extensive experience in executing end-to-end test scriptsDesirable skills and experience include electric utility distribution experience utilizing and supporting any of the following:OSII Monarch Platform Support and administration (SCADA, advanced apps, Chronus, etc.) or comparable OT type applicationsUnderstanding of Distribution SCADA and communicationsMaintenance and support of ADMS/OMS (Advanced Distribution Management System/Outage Management System) integrationsExperience supporting Operation Technology systems such as ADMS/OMS/EMSExperience with Smart meters and Silver Spring Networks AMI (Advanced Metering Infrastructure) Integrations or comparable integrationsUnderstanding of Meter Data Management Systems or comparableExperience with MongoDB and/or Cassandra database supportCertification in IT, or related field is desirable.Physical RequirementsApplicants must be able to perform the essential job functions with or without a reasonable accommodation.Sacramento Municipal Utility District (SMUD) – Who We AreAs the nation’s sixth-largest community-owned electric service provider, we’re proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they’re “Happy, satisfied and engaged” which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.Our Commitment to Diversity & InclusionSMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together.An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.Why Sacramento, California?The capitol of California, Sacramento is the state’s sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific’s McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country’s top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er’s aren’t far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.On-site WorkThis role will be an on-site role that will require being in person at one of SMUD’s campuses daily to complete work tasks.SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SMUD complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SMUD employees to perform their expected job duties is absolutely not tolerated.
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Enterprise Technology Analyst JourneyDepartment:
Real Time ApplicationsCategory:
Information Technology/TelecommunicationsPosting Type:
OpenThis is a primarily on-site position.This posting will remain open until a sufficient quantity of qualified applicants have been received but may close at any time without notice after 8/6/2024. Applicants are encouraged to apply early to ensure they are considered.This position serves as a Journey Technologist for SMUD’s ADMS and OMS systems as well as their related projects. Additionally, the position is responsible for support of those systems to ensure they have stable, secure and performant operation.PurposePerforms specialized business process and technical support utilizing SMUD’s various enterprise and other integrated technology solutions in the areas of design, configuration, operation, maintenance, and enhancement; serves as a key functional resource to the user community to ensure reliability, accessibility and effectively meet the needs of the business unit overall.Nature and ScopeThis is the journey level within the Enterprise Technology Analyst class series. Positions within this classification will demonstrate working knowledge in all of the specialty areas independently with minimal oversight. Under general supervision, positions within this class perform difficult and more complex work than the entry level Enterprise Technology Analyst as determined by the Supervisor. This class is distinguished from the Senior Enterprise Technology Analyst in that the latter requires a higher level of complexity, difficulty and level of tasks assigned, broader decision-making authority, advanced technical knowledge, short and long-term planning responsibility, major project management responsibility and demonstrated mastery in two or more specialty areas. Advancement to Senior Enterprise Technology Analyst is done through a competitive process.Duties and ResponsibilitiesDesigns and configures various enterprise technology solutions to support business units; develops detailed designs and defines user requirements by collaborating with process owners.Documents business processes and transaction steps; defines codes and values; addresses integration issues.Develops testing criteria and conducts testing; plans implementation strategies; communicates technical information to the user community.Analyzes the need for modification and enhancement to existing enterprise applications by evaluating effectiveness of current technology.Leads user group forums; performs workflow and process analysis; identifies impacts to business processes.Revises user and system requirements; designs modifications and prepares change notices; integrates modifications; develops testing criteria and conducts testing; provides technical consultation and solutions.Supports the overall effectiveness of the use of enterprise applications systems by its users; offers technical support and user training.Establishes training needs and develops training materials; conducts classroom and on-the-job training.Troubleshoots user obstacles and system problems through training and/or on-line support; provides technical consultation and solutions.Provides business units with business necessity information by designing user reports; modifies and produces standard and custom reports and forms; performs ad-hoc queries; works with users to define reporting needs.Selects, or assist in selecting and orienting new staff; provides staff training; performs or assists in evaluating work performance results.Administers the department budget by participating in planning, monitoring, and revising schedules, work plans, expenditures, and assignments.Plans, reviews, coordinates, conducts and/or guides work activities and research of information associated with internal/external business unit projects in accordance with established task objectives and schedules as outlined in the project plan/contract.Performs other related duties as needed to include working outside of typical business hours when necessary.Required EducationHigh school diploma or equivalent.Required Experience QualificationsAt least three (3+) years of progressively responsible relevant work supporting departments/business units utilizing one or more enterprise technology solutions in the areas of system and business analysis, process design, configuration, testing, documentation and implementation.Knowledge OfEnterprise application systems design, configuration, and functionality and/or techniques of configuration, design and functionality; applications of implementation strategies; concepts of the system development lifecycle; concepts of data modeling, structured query language, scripting, report design, data maintenance and retrieval; moderately complex computer systems and resources, electronic records, and database administration functions; techniques and practices for resolving moderately complex technical issues; methods and techniques of planning, organizing, and overseeing work activities; techniques for exercising leadership and authority; methods and techniques of training staff; basic budgeting techniques; principles of business letter writing and basic report preparation; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases; English usage, spelling, grammar, and punctuation.Skills ToAnalyze business processes and match user requirements to system capabilities; develop detailed specifications; determine system integration points; develop testing criteria and conduct testing; troubleshoot moderately complex user and system problems; perform ad hoc reporting and make script changes to reports and forms; act as functional lead on moderately complex projects; identify, assess, and coordinate training needs for staff; evaluate and resolve moderately complex technical and/or management issues and develop/implement resolution alternatives; compile and prepare routine technical, statistical and/or analytical reports and presentations; express ideas/facts clearly and concisely to individual or groups, taking into account the audience and nature of information; stay abreast of new IT technology, tools and methods to support and develop business applications; utilize a personal computer, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective internal/external working relationships and work effectively in diverse teams.Desirable QualificationsThree (3+) years of technical experience is desired in one or more of the following areas:VMware support and administration, (vCenter, cloning, snapshots, etc.)Understanding of Firewalls and Networking fundamentalsOSII Virtuoso/Maestro distribution model imports from GIS or experience migrating geospatial models to other systemsOracle and SQL Server support (building complex SQL, views, tables, query tuning, stored procedures)Experience leading or managing technology projectsExperience with Active Directory administration and supportExperience defining, implementing and supporting enterprise applications that require moderately complex integrations to one or more systems; including the use of XML/EDI and Web Services.Strong analytical skillsStrong troubleshooting skillsComplex systems support and administrationGIS model understanding, migrations and integrationsApplication and integration design, development and support (using C#, C, python, etc.)Administration and support of Windows servers, Windows workstations and enterprise critical applications in a 24/7 support role: analyze data integrity of systems; provide support for upgrades, patch and update systems; in addition, troubleshoot and resolve system problems to maintain system reliabilityServer and workstation hardware maintenance and support, and trouble shooting.Experience in creating test plans and test scripts, and extensive experience in executing end-to-end test scriptsDesirable skills and experience include electric utility distribution experience utilizing and supporting any of the following:OSII Monarch Platform Support and administration (SCADA, advanced apps, Chronus, etc.) or comparable OT type applicationsUnderstanding of Distribution SCADA and communicationsMaintenance and support of ADMS/OMS (Advanced Distribution Management System/Outage Management System) integrationsExperience supporting Operation Technology systems such as ADMS/OMS/EMSExperience with Smart meters and Silver Spring Networks AMI (Advanced Metering Infrastructure) Integrations or comparable integrationsUnderstanding of Meter Data Management Systems or comparableExperience with MongoDB and/or Cassandra database supportCertification in IT, or related field is desirable.Physical RequirementsApplicants must be able to perform the essential job functions with or without a reasonable accommodation.Sacramento Municipal Utility District (SMUD) – Who We AreAs the nation’s sixth-largest community-owned electric service provider, we’re proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they’re “Happy, satisfied and engaged” which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.Our Commitment to Diversity & InclusionSMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together.An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.Why Sacramento, California?The capitol of California, Sacramento is the state’s sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific’s McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country’s top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er’s aren’t far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.On-site WorkThis role will be an on-site role that will require being in person at one of SMUD’s campuses daily to complete work tasks.SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SMUD complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SMUD employees to perform their expected job duties is absolutely not tolerated.
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