General Manager

An elegant fine dining restaurant in Napa CA is hiring a General Manager to join their hospitality family and lead a professional service staff.The General Manager is responsible for restaurant operations, productivity, quality of goods, and high customer service standards. This position oversees the restaurant's daily operations and will be responsible for the hiring, training, and supervision of front-of-the-house staff.Responsible for ensuring all financials and personnel/payroll-related administrative duties are completed accurately, on time, and by company procedures.Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas; compliance with operational standards, company policies, federal/state/local laws, and ordinances.Responsible for ensuring consistent high-quality food preparation and service.Estimate food and beverage costs; work with the Operations team to efficiently provision and purchase supplies; supervise portion control and preparation to minimize waste.Ensure positive guest service in all areas. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.Ensure proper security procedures are in place to protect employees, guests, and company assets.Ensure a safe working and guest environment to reduce the risk of injury and accidents; complete accident reports promptly if a guest or employee is injured.Manage shifts which include daily decision-making, scheduling, and planning while upholding standards, product quality, and cleanliness.Provide direction to employees regarding operational and procedural issues.Qualifications:Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow up.Always be well-groomed.Excellent interpersonal skills, and communication proficiency, both written and verbal.Displays technology capacity (phones, computers, apps, software).Must be flexible and able to handle last-minute changes.Minimum 2 years experience in fine dining in a chef-driven restaurant as a General ManagerStrong understanding of food ingredients, cooking techniques, and flavor pairings.Strong understanding of dining room dynamicsStrong wine knowledgeCalifornia Food Handler's Card

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