Talentify.io
Customer Success Manager, Shared Success (Remote)
Talentify.io, Little Ferry, New Jersey, us, 07643
Employer Industry:
Security and Compliance Automation Platform
Why Consider This Job OpportunityCompetitive base salary, commission, benefits, and equityHealthcare coverage with 90-100% paid premiums for medical, dental, and vision plansPre-tax savings plans for healthcare and dependent care, with an employer contribution to the HSA planLearning and development opportunities with annual allowances for professional and personal developmentFlexible time off policy16 weeks of paid parental leaveRemote work flexibility with a home office stipend401K retirement planWhat To Expect (Job Responsibilities)Serve as a resource to emerging markets customers, collaborating with a team of CSMs and other departmentsUtilize data and metrics to drive effective customer engagement and value realizationProvide proactive and reactive support to customers, addressing inquiries and challengesBuild and maintain customer resource libraries to increase adoption and satisfactionCollaborate across teams to identify and capitalize on value and revenue opportunitiesWhat Is Required (Qualifications)2-3 years of experience in Customer Success Management, preferably in a shared success or technical roleBA/BS or equivalent educationProficiency in Slack, Zoom, Google Workspace/GSuite, and CRM systemsExperience in B2B SaaSStrong written and verbal communication skillsData-driven approach to workCollaborative and adaptable mindsetPrevious success in a high-growth environmentHow To Stand Out (Preferred Qualifications)Experience in security, compliance, and/or GRCFamiliarity with Jira/ticketing, Gong, Sigma/data dashboards, Chili Piper/calendaring software, Notion
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Security and Compliance Automation Platform
Why Consider This Job OpportunityCompetitive base salary, commission, benefits, and equityHealthcare coverage with 90-100% paid premiums for medical, dental, and vision plansPre-tax savings plans for healthcare and dependent care, with an employer contribution to the HSA planLearning and development opportunities with annual allowances for professional and personal developmentFlexible time off policy16 weeks of paid parental leaveRemote work flexibility with a home office stipend401K retirement planWhat To Expect (Job Responsibilities)Serve as a resource to emerging markets customers, collaborating with a team of CSMs and other departmentsUtilize data and metrics to drive effective customer engagement and value realizationProvide proactive and reactive support to customers, addressing inquiries and challengesBuild and maintain customer resource libraries to increase adoption and satisfactionCollaborate across teams to identify and capitalize on value and revenue opportunitiesWhat Is Required (Qualifications)2-3 years of experience in Customer Success Management, preferably in a shared success or technical roleBA/BS or equivalent educationProficiency in Slack, Zoom, Google Workspace/GSuite, and CRM systemsExperience in B2B SaaSStrong written and verbal communication skillsData-driven approach to workCollaborative and adaptable mindsetPrevious success in a high-growth environmentHow To Stand Out (Preferred Qualifications)Experience in security, compliance, and/or GRCFamiliarity with Jira/ticketing, Gong, Sigma/data dashboards, Chili Piper/calendaring software, Notion
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