Axios HQ
Vice President of Customer Success
Axios HQ, Little Ferry, New Jersey, us, 07643
1 big thing:
Axios HQ is an AI-powered software that helps organizations of all sizes plan, write, and send essential comms that boost trust, transparency, and alignment.Why it matters:
Our VP of Customer Success will play a critical role in growing HQ’s total revenue from $10m - $100m over the next five years. Reporting to our SVP, Sales, in addition to day-to-day team management, it will be mission critical for this leader to partner closely with key internal stakeholders including sales, marketing, strategy, product, and engineering teams to ensure the product meets the demands of our existing and future clients.Go deeper:
Ideal candidates will embody an entrepreneurial spirit and a passion for growing and scaling teams and processes efficiently in a hyper-growth-minded startup environment:Experience leading a customer success and account management department as a second-line leader, with managers and independent contributors reporting to them (people managers, customer success managers, commercial account managers, and early career associates)A strong track record of establishing processes related to performance analysis (KPIs)Proficient in NDR and client retention strategies and process implementationProven track record of creating systems and processes that support the full client lifecycle - from onboarding through service, renewal, expansion, and upsell.Highly collaborative with the ability to motivate those around you to produce exceptional results in a remote-first environmentSuperb emotional intelligence and an eagerness to constantly build new skills as a manager and leaderAbility to step in and close individual business when neededComfort with a growing and ever-changing fast-paced environmentStrong analytical and problem-solving skillsSaaS, start-up organization experience is highly preferredA deep belief in and commitment to maintaining a diverse and inclusive team environmentThe details:
Ideal candidates will embody an entrepreneurial spirit and passion for Axios HQ’s mission and values -
raise the bar, stay curious, be inclusive, always,
and
champion each other
- and have the following skills/experience:3+ years of successfully managing a growing customer success or account management department/organization within a growing SaaS start-upExperience growing client side revenue to 110% + NDR annuallyExceptional analytical skills and hands-on experience with CRM and sales tools to make strategic decisions and drive team performanceTrack record of establishing, monitoring, and achieving processes related to performance analysis (KPIs); revenue forecasting and process implementation in a fast-paced startup environmentHighly collaborative with strong stakeholder management skills (will be working closely with Marketing, Product, and Sales teams)Ability to influence product development based on customer feedbackSuperb emotional intelligence and success in managing hybrid/remote teamsProven ability to mentor and develop managers and representatives at various stages in their career journey.Passionate about stepping in and driving direct retention and revenue efforts, showcasing both leadership and hands-on aptitude.Don’t forget:Axios HQ believes in fair and equitable pay. Annual on target earnings for this role is in the range of $250,000- $275,000 and is dependent on numerous factors, including but not limited to location, work experience, and skills.Health insurance (options include 100% paid options for individuals, 75% for families)Fertility and family planning coveragePrimary caregiver 12-week paid parental leave401K, plus company matchTele-mental health servicesGenerous vacation policy, plus company holidaysMonthly work-from-home stipendCompany EquityA commitment to an open, inclusive, and diverse work cultureAnnual learning and development stipend
#J-18808-Ljbffr
Axios HQ is an AI-powered software that helps organizations of all sizes plan, write, and send essential comms that boost trust, transparency, and alignment.Why it matters:
Our VP of Customer Success will play a critical role in growing HQ’s total revenue from $10m - $100m over the next five years. Reporting to our SVP, Sales, in addition to day-to-day team management, it will be mission critical for this leader to partner closely with key internal stakeholders including sales, marketing, strategy, product, and engineering teams to ensure the product meets the demands of our existing and future clients.Go deeper:
Ideal candidates will embody an entrepreneurial spirit and a passion for growing and scaling teams and processes efficiently in a hyper-growth-minded startup environment:Experience leading a customer success and account management department as a second-line leader, with managers and independent contributors reporting to them (people managers, customer success managers, commercial account managers, and early career associates)A strong track record of establishing processes related to performance analysis (KPIs)Proficient in NDR and client retention strategies and process implementationProven track record of creating systems and processes that support the full client lifecycle - from onboarding through service, renewal, expansion, and upsell.Highly collaborative with the ability to motivate those around you to produce exceptional results in a remote-first environmentSuperb emotional intelligence and an eagerness to constantly build new skills as a manager and leaderAbility to step in and close individual business when neededComfort with a growing and ever-changing fast-paced environmentStrong analytical and problem-solving skillsSaaS, start-up organization experience is highly preferredA deep belief in and commitment to maintaining a diverse and inclusive team environmentThe details:
Ideal candidates will embody an entrepreneurial spirit and passion for Axios HQ’s mission and values -
raise the bar, stay curious, be inclusive, always,
and
champion each other
- and have the following skills/experience:3+ years of successfully managing a growing customer success or account management department/organization within a growing SaaS start-upExperience growing client side revenue to 110% + NDR annuallyExceptional analytical skills and hands-on experience with CRM and sales tools to make strategic decisions and drive team performanceTrack record of establishing, monitoring, and achieving processes related to performance analysis (KPIs); revenue forecasting and process implementation in a fast-paced startup environmentHighly collaborative with strong stakeholder management skills (will be working closely with Marketing, Product, and Sales teams)Ability to influence product development based on customer feedbackSuperb emotional intelligence and success in managing hybrid/remote teamsProven ability to mentor and develop managers and representatives at various stages in their career journey.Passionate about stepping in and driving direct retention and revenue efforts, showcasing both leadership and hands-on aptitude.Don’t forget:Axios HQ believes in fair and equitable pay. Annual on target earnings for this role is in the range of $250,000- $275,000 and is dependent on numerous factors, including but not limited to location, work experience, and skills.Health insurance (options include 100% paid options for individuals, 75% for families)Fertility and family planning coveragePrimary caregiver 12-week paid parental leave401K, plus company matchTele-mental health servicesGenerous vacation policy, plus company holidaysMonthly work-from-home stipendCompany EquityA commitment to an open, inclusive, and diverse work cultureAnnual learning and development stipend
#J-18808-Ljbffr