Sunset Studios
Operations Manager - Hollywood
Sunset Studios, San Jose, California, United States, 95199
DescriptionAt Hudson Pacific Properties, we provide best-in-class office space to the biggest names in tech and media (i.e., Netflix & Amazon), and we're seeking an
Operations Manager
to manage operations for assigned Sunset Studios asset including, but not limited to, tenant relations, operations, financial and administrative duties.What You'll DoDirectly oversee, supervise, and ensure the proper functioning of the Operations team.Provide mentorship and opportunities for professional development to your direct reports.Provides daily oversight and ensures proper functioning of Studio operations, including building systems, security, janitorial, landscaping, and parking.Ensures client and tenant satisfaction by meeting regularly with primary contacts, providing prompt follow-up on work orders and general correspondence, or resolving any issues with escalation to the Director as needed.Plans and directs the coordination of tenant events with the Operations team.Maintains vendor relationships for services such as landscaping, janitorial, security, parking, elevators, and engineering by meeting regularly and performing property inspections with third-party service providers.Provides work direction for on-site third-party contractors and studio staff.Collaborate on the bidding process for maintenance contracts, i.e., landscaping, janitorial, and security, to ensure the best cost and quality of service.Manages repairs and maintenance of sound stages, production offices, and common areas, working closely with all studio departments and clients for coordination.Maintains all permits, licenses, and fees required on all building equipment.Ensures all required equipment and system testing is performed as required and corrections made in a timely manner.Support the Construction Department in the bidding process and project progress for capital improvements and tenant improvements.Complete assigned capital improvement projects within the approved budget and calendar year.Respond to all emergencies on the property using Emergency Response guidelines, make immediate proper notifications, submit Incident Reports, and manage any follow-up repairs as needed.Oversees processing of property/liability insurance claims by interacting with adjusters and insurance consultants.Oversee and maintain a certificate of insurance log process; confirm all tenants and vendors are up-to-date and compliant.Develops and prepares the annual operating budget.Responsible for the accuracy of client invoicing to ensure correct billing and projections.Monitors delinquent accounts receivables, follows up with clients or tenants and initiates collection activities when necessary.Prepares the monthly aged receivable reports to explain delinquencies for the Director/Accounting Department's review.Approve accounts payable invoices and purchase orders to ensure the use of the correct expense accounts and allocations among multiple properties.Follows a monthly process to reconcile operating expense accounts to the general ledger; oversees reclasses for any corrections.Prepares monthly reports to explain variances from expected revenue and operating expenses.Prepares monthly accruals for capital and operating expenses.Prepares monthly cash flow reports for capital expenses.Interfaces with the Leasing/Sales Department to facilitate leasing activity.Maintains all vacant spaces to be lease-ready for tours and seamless client move-ins.Miscellaneous projects as assigned.What You'll NeedBachelor's Degree required.Minimum 2-3 years as a commercial Property Manager.Excellent financial analysis skills.Supervisory experience and the ability to coach and train staff.Experience in studio operations or production in the entertainment industry is a plus.Excellent computer skills and demonstrated working knowledge of computers and software, including MS Windows, Word, Excel, and PowerPoint.Familiar with MRI and/or Yardi (accounting system).Polished professional demeanor with excellent written and verbal English communication skills to write memos, letters, reports and interact effectively with prospects, tenants, peers, vendors, and management.Ability to work under pressure and manage competing priorities while staying focused and meeting deadlines without sacrificing accuracy.Ability to multi-task, attention to detail, with excellent follow-up skills.Ability to adapt to changing environments and perform in a fast-paced entrepreneurial environment.Maintain a professional demeanor around clients, executives, and on-lot talent.Salary Range:
$80,000.00 to $100,000.00 annually USD (subject to relevant experience)About UsHudson Pacific Properties (NYSE: HPP) is a real estate investment trust serving dynamic tech and media tenants in global epicenters for these synergistic, converging, and secular growth industries. Hudson Pacific's unique and high-barrier tech and media focus leverages a full-service, end-to-end value creation platform forged through deep strategic relationships and niche expertise across identifying, acquiring, transforming, and developing properties into world-class amenitized, collaborative, and sustainable office and studio space.
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Operations Manager
to manage operations for assigned Sunset Studios asset including, but not limited to, tenant relations, operations, financial and administrative duties.What You'll DoDirectly oversee, supervise, and ensure the proper functioning of the Operations team.Provide mentorship and opportunities for professional development to your direct reports.Provides daily oversight and ensures proper functioning of Studio operations, including building systems, security, janitorial, landscaping, and parking.Ensures client and tenant satisfaction by meeting regularly with primary contacts, providing prompt follow-up on work orders and general correspondence, or resolving any issues with escalation to the Director as needed.Plans and directs the coordination of tenant events with the Operations team.Maintains vendor relationships for services such as landscaping, janitorial, security, parking, elevators, and engineering by meeting regularly and performing property inspections with third-party service providers.Provides work direction for on-site third-party contractors and studio staff.Collaborate on the bidding process for maintenance contracts, i.e., landscaping, janitorial, and security, to ensure the best cost and quality of service.Manages repairs and maintenance of sound stages, production offices, and common areas, working closely with all studio departments and clients for coordination.Maintains all permits, licenses, and fees required on all building equipment.Ensures all required equipment and system testing is performed as required and corrections made in a timely manner.Support the Construction Department in the bidding process and project progress for capital improvements and tenant improvements.Complete assigned capital improvement projects within the approved budget and calendar year.Respond to all emergencies on the property using Emergency Response guidelines, make immediate proper notifications, submit Incident Reports, and manage any follow-up repairs as needed.Oversees processing of property/liability insurance claims by interacting with adjusters and insurance consultants.Oversee and maintain a certificate of insurance log process; confirm all tenants and vendors are up-to-date and compliant.Develops and prepares the annual operating budget.Responsible for the accuracy of client invoicing to ensure correct billing and projections.Monitors delinquent accounts receivables, follows up with clients or tenants and initiates collection activities when necessary.Prepares the monthly aged receivable reports to explain delinquencies for the Director/Accounting Department's review.Approve accounts payable invoices and purchase orders to ensure the use of the correct expense accounts and allocations among multiple properties.Follows a monthly process to reconcile operating expense accounts to the general ledger; oversees reclasses for any corrections.Prepares monthly reports to explain variances from expected revenue and operating expenses.Prepares monthly accruals for capital and operating expenses.Prepares monthly cash flow reports for capital expenses.Interfaces with the Leasing/Sales Department to facilitate leasing activity.Maintains all vacant spaces to be lease-ready for tours and seamless client move-ins.Miscellaneous projects as assigned.What You'll NeedBachelor's Degree required.Minimum 2-3 years as a commercial Property Manager.Excellent financial analysis skills.Supervisory experience and the ability to coach and train staff.Experience in studio operations or production in the entertainment industry is a plus.Excellent computer skills and demonstrated working knowledge of computers and software, including MS Windows, Word, Excel, and PowerPoint.Familiar with MRI and/or Yardi (accounting system).Polished professional demeanor with excellent written and verbal English communication skills to write memos, letters, reports and interact effectively with prospects, tenants, peers, vendors, and management.Ability to work under pressure and manage competing priorities while staying focused and meeting deadlines without sacrificing accuracy.Ability to multi-task, attention to detail, with excellent follow-up skills.Ability to adapt to changing environments and perform in a fast-paced entrepreneurial environment.Maintain a professional demeanor around clients, executives, and on-lot talent.Salary Range:
$80,000.00 to $100,000.00 annually USD (subject to relevant experience)About UsHudson Pacific Properties (NYSE: HPP) is a real estate investment trust serving dynamic tech and media tenants in global epicenters for these synergistic, converging, and secular growth industries. Hudson Pacific's unique and high-barrier tech and media focus leverages a full-service, end-to-end value creation platform forged through deep strategic relationships and niche expertise across identifying, acquiring, transforming, and developing properties into world-class amenitized, collaborative, and sustainable office and studio space.
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