Talentify.io
Sr. Product Manager - Contact Center Technology, Experian Consumer Services (rem
Talentify.io, Little Ferry, New Jersey, us, 07643
Employer Industry:
Consumer Financial Services
Why Consider This Job OpportunityCompetitive salary up to the maximum amount specified in the job descriptionOpportunity for career advancement and growth within the organizationComprehensive benefits package including health, life, and disability insuranceSupportive and inclusive work environment focused on diversity and work/life balanceChance to work on impactful projects leading a technology transformation and platform upgradeWhat To Expect (Job Responsibilities)Serve as owner and voice of the user for contact center agent and customer toolsContribute to defining contact center technology product strategy and initiativesCollaborate with cross-functional stakeholders to gather and synthesize requirementsManage product roadmap and backlog for assigned product development teamResolve product-related issues raised by operations, call center, and partnersWhat Is Required (Qualifications)Contact center experience preferredBachelor’s degree or 7+ years of relevant product management experienceExperience with large scale projects such as replatforming and major technology upgrades7+ years of experience with new product planning and deliverySCRUM / LSS experienceHow To Stand Out (Preferred Qualifications)Salesforce and NICE experience preferredFamiliarity with Atlassian productsExperience in defining and developing products to meet customer requirementsStrong analytical and problem-solving skills
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Consumer Financial Services
Why Consider This Job OpportunityCompetitive salary up to the maximum amount specified in the job descriptionOpportunity for career advancement and growth within the organizationComprehensive benefits package including health, life, and disability insuranceSupportive and inclusive work environment focused on diversity and work/life balanceChance to work on impactful projects leading a technology transformation and platform upgradeWhat To Expect (Job Responsibilities)Serve as owner and voice of the user for contact center agent and customer toolsContribute to defining contact center technology product strategy and initiativesCollaborate with cross-functional stakeholders to gather and synthesize requirementsManage product roadmap and backlog for assigned product development teamResolve product-related issues raised by operations, call center, and partnersWhat Is Required (Qualifications)Contact center experience preferredBachelor’s degree or 7+ years of relevant product management experienceExperience with large scale projects such as replatforming and major technology upgrades7+ years of experience with new product planning and deliverySCRUM / LSS experienceHow To Stand Out (Preferred Qualifications)Salesforce and NICE experience preferredFamiliarity with Atlassian productsExperience in defining and developing products to meet customer requirementsStrong analytical and problem-solving skills
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