The Brothers That Just Do Gutters - South Shore
General Manager
The Brothers That Just Do Gutters - South Shore, Norwood, Massachusetts, us, 02062
Who Are We?
The Brothers That Just Do Gutters is a rapidly growing, locally owned, and operated full-service rain gutter and gutter guard franchise with over 100 locations nationwide. Our mission is to "Reinvent Contractor Service" by providing a great place to work and delivering 5-star service every step of the way from initial phone inquiry, home visit, inspection and estimate, scheduling, timeliness, installation, follow-up, and ongoing support and service. We want to do what's right for our employees, customers, and communities.Why Work for Us?
We care and we are fair. We love our employees and are sincerely interested in their personal and professional growth. We are a performance-based company with clearly defined career paths laid out for each of our employees. We fully invest in our workers and believe it is important to listen to them and create a comfortable work environment.Position Summary:
As a General Manager of our Norwood, MA location, this role is the primary integrator for the organization, listening closely to the owner’s vision and mapping out a plan to achieve it. The GM brings creative roadmaps to the owner, including detailed plans for achieving the annual and long-term plans. The GM is responsible for the output of all the people on their team. This will require creating, maintaining, and improving the systems and processes the team uses, as well as gaining the type of buy-in that animates them at peak performance. This role is responsible for all business operations and will determine and delegate to staff; which consists of administrative, operational, sales/marketing, and field employees.General Responsibilities:
Overseeing daily business operationsDeveloping and implementing growth strategiesTraining low-level managers and staffCreating and managing budgetsImproving revenueEnsures the annual plan is executed, KPIs met and adherence to the budgetHiring employeesSetting and achieving goals for sales volumes, closing rates, and gross profitsEvaluating performance and productivityAnalyzing accounting and financial dataEnsuring that work is completed accurately, completely, and on timeGenerating reports and giving presentationsMaintaining an organized workflow and process using company CRMCommunication:
Maintains regular communication with the owner, staff, and field personnel, working cooperatively to develop methods and systems that are most effective for growing the business. Maintains company reputation of integrity and professionalism by professionally communicating with customers, being punctual for appointments, returning phone calls promptly, etc. Assures that all necessary information about jobs is communicated to crew leaders as necessary (i.e. job colors, job scopes, scheduling, billing, etc.). Maintains open communication with crew leaders to remain knowledgeable of jobs and teams. Communicates with all employees in a positive and respectful manner.Other Responsibilities:
Demonstrates positive leadership through all actions with all employeesAttends all meetings on timeWorks the necessary hours per week to perform all duties and responsibilities promptlyAssists in the development and implementation of new systems, helping to maintain and increase the company’s profitability and organization as it changes and growsAssists in problem-solving and implementing solutionsParticipates in planning company growth and development and supports company mission by following through on initiativesBehaviors and Habits needed for success in this role:
Urgency around resultsTask management, prioritizingClear DirectionProactive communication: formal and informal, frequentIssue Collection and resolution managementDelegate, instruct, and follow upStructure and consistencyComfort with conflict, conflict resolutionClient-focused, appreciation for customer serviceAbility to integrate various company functions and departmentsCare and understanding for all employeesDeadline-focused and results-drivenStrong people and communication skillsStrong desire to play an active role within a dynamic, competitive teamPositive attitudeThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Brothers That Just Do Gutters Corporate.
#J-18808-Ljbffr
The Brothers That Just Do Gutters is a rapidly growing, locally owned, and operated full-service rain gutter and gutter guard franchise with over 100 locations nationwide. Our mission is to "Reinvent Contractor Service" by providing a great place to work and delivering 5-star service every step of the way from initial phone inquiry, home visit, inspection and estimate, scheduling, timeliness, installation, follow-up, and ongoing support and service. We want to do what's right for our employees, customers, and communities.Why Work for Us?
We care and we are fair. We love our employees and are sincerely interested in their personal and professional growth. We are a performance-based company with clearly defined career paths laid out for each of our employees. We fully invest in our workers and believe it is important to listen to them and create a comfortable work environment.Position Summary:
As a General Manager of our Norwood, MA location, this role is the primary integrator for the organization, listening closely to the owner’s vision and mapping out a plan to achieve it. The GM brings creative roadmaps to the owner, including detailed plans for achieving the annual and long-term plans. The GM is responsible for the output of all the people on their team. This will require creating, maintaining, and improving the systems and processes the team uses, as well as gaining the type of buy-in that animates them at peak performance. This role is responsible for all business operations and will determine and delegate to staff; which consists of administrative, operational, sales/marketing, and field employees.General Responsibilities:
Overseeing daily business operationsDeveloping and implementing growth strategiesTraining low-level managers and staffCreating and managing budgetsImproving revenueEnsures the annual plan is executed, KPIs met and adherence to the budgetHiring employeesSetting and achieving goals for sales volumes, closing rates, and gross profitsEvaluating performance and productivityAnalyzing accounting and financial dataEnsuring that work is completed accurately, completely, and on timeGenerating reports and giving presentationsMaintaining an organized workflow and process using company CRMCommunication:
Maintains regular communication with the owner, staff, and field personnel, working cooperatively to develop methods and systems that are most effective for growing the business. Maintains company reputation of integrity and professionalism by professionally communicating with customers, being punctual for appointments, returning phone calls promptly, etc. Assures that all necessary information about jobs is communicated to crew leaders as necessary (i.e. job colors, job scopes, scheduling, billing, etc.). Maintains open communication with crew leaders to remain knowledgeable of jobs and teams. Communicates with all employees in a positive and respectful manner.Other Responsibilities:
Demonstrates positive leadership through all actions with all employeesAttends all meetings on timeWorks the necessary hours per week to perform all duties and responsibilities promptlyAssists in the development and implementation of new systems, helping to maintain and increase the company’s profitability and organization as it changes and growsAssists in problem-solving and implementing solutionsParticipates in planning company growth and development and supports company mission by following through on initiativesBehaviors and Habits needed for success in this role:
Urgency around resultsTask management, prioritizingClear DirectionProactive communication: formal and informal, frequentIssue Collection and resolution managementDelegate, instruct, and follow upStructure and consistencyComfort with conflict, conflict resolutionClient-focused, appreciation for customer serviceAbility to integrate various company functions and departmentsCare and understanding for all employeesDeadline-focused and results-drivenStrong people and communication skillsStrong desire to play an active role within a dynamic, competitive teamPositive attitudeThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Brothers That Just Do Gutters Corporate.
#J-18808-Ljbffr