oilandgas.org.uk
Sr Advanced Application Engineer
oilandgas.org.uk, Houston, Texas, United States, 77246
Join a team recognized for leadership, innovation and diversity
WHY HONEYWELL?
Honeywell changes the way the world works.
For more than 130 years, we have solved the toughest customer challenges through a rare combination of our industrial expertise and our innovations in groundbreaking software and technology, and industry-leading automation.
This perfection is built on a foundation of inclusion, diversity and driving a performance culture that values integrity and ethics.
Are you ready to help us make the future?
ABOUT THE ROLE
Honeywell Process Solutions is a pioneer in automation control, instrumentation and services for various industries. The primary purpose of this position is to deliver remote support to our premium customers within the HPS Technical support organization, via remote tools and following alert/process monitoring commitments in our A360 contracts. Remote monitoring services are based on Predictive Analysis, Enabled Services, software. Collaborate closely with global colleagues to oversee the installation base and proactively address technical issues identified through our preventive services. Conduct thorough analysis of reactive incidents on-site, identifying root causes to prevent similar incidents in other global sites. Visit to customer locations may be required for Premium support services.
RESPONSIBILITIESProvide remote support to customers.Deliver remote support & services effectively.Execute Global Technical Assistance Center (GTAC) and other standard audit checklists.Facilitate issue identification and analysis, reporting to regional stakeholders and working closely with the global team.Proactively manage and respond to customer questions and issues.Maintain strong case documentation and follow up with A360 Performance Managers to ensure that technical recommendations effectively resolve customer issues.Support A360 Performance Managers to enable remote solutions at customer sites, ensuring the PSC value is consistently demonstrated with each deliverable.Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the TPS-Experion-DCS product line.
MUST HAVEBachelor's degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics.10+ years of experience in the system engineering, operations, or services support functions within the Industrial automation industry.
WE VALUE10+ years' experience with Honeywell process control systems.Customer facing experience.Experience in the industry is preferred.Excellent interpersonal and verbal & written communication skills.Strong continuous improvement mindset, strong leadership impact.Good administration skills.Deliver premium services for all assigned customers.Maintain proactive and timely communications, providing frequent and informative customer updates.Individuals who proactively take action to complete tasks on a consistent basis.Self-motivated individuals.Fluent in Spanish is an added advantage.
BENEFITSWe offer a full benefits package that includes medical, dental, vision, 401(k), flexible vacation and education assistance. Benefits provided may differ by role and location. Visit benefits.honeywell.com to learn more.
Additional Information
JOB ID:
req457565Category:
EngineeringRelocation Tier:
Not ApplicableSecurity Clearance:Aviation Authority (FAA for US):Band:
03Referral Bonus:
1500Requisition Type:
Standard RequisitionUS Citizenship:FLSA Statement:FLSA CODE:
Exempt
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.#J-18808-Ljbffr
WHY HONEYWELL?
Honeywell changes the way the world works.
For more than 130 years, we have solved the toughest customer challenges through a rare combination of our industrial expertise and our innovations in groundbreaking software and technology, and industry-leading automation.
This perfection is built on a foundation of inclusion, diversity and driving a performance culture that values integrity and ethics.
Are you ready to help us make the future?
ABOUT THE ROLE
Honeywell Process Solutions is a pioneer in automation control, instrumentation and services for various industries. The primary purpose of this position is to deliver remote support to our premium customers within the HPS Technical support organization, via remote tools and following alert/process monitoring commitments in our A360 contracts. Remote monitoring services are based on Predictive Analysis, Enabled Services, software. Collaborate closely with global colleagues to oversee the installation base and proactively address technical issues identified through our preventive services. Conduct thorough analysis of reactive incidents on-site, identifying root causes to prevent similar incidents in other global sites. Visit to customer locations may be required for Premium support services.
RESPONSIBILITIESProvide remote support to customers.Deliver remote support & services effectively.Execute Global Technical Assistance Center (GTAC) and other standard audit checklists.Facilitate issue identification and analysis, reporting to regional stakeholders and working closely with the global team.Proactively manage and respond to customer questions and issues.Maintain strong case documentation and follow up with A360 Performance Managers to ensure that technical recommendations effectively resolve customer issues.Support A360 Performance Managers to enable remote solutions at customer sites, ensuring the PSC value is consistently demonstrated with each deliverable.Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the TPS-Experion-DCS product line.
MUST HAVEBachelor's degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics.10+ years of experience in the system engineering, operations, or services support functions within the Industrial automation industry.
WE VALUE10+ years' experience with Honeywell process control systems.Customer facing experience.Experience in the industry is preferred.Excellent interpersonal and verbal & written communication skills.Strong continuous improvement mindset, strong leadership impact.Good administration skills.Deliver premium services for all assigned customers.Maintain proactive and timely communications, providing frequent and informative customer updates.Individuals who proactively take action to complete tasks on a consistent basis.Self-motivated individuals.Fluent in Spanish is an added advantage.
BENEFITSWe offer a full benefits package that includes medical, dental, vision, 401(k), flexible vacation and education assistance. Benefits provided may differ by role and location. Visit benefits.honeywell.com to learn more.
Additional Information
JOB ID:
req457565Category:
EngineeringRelocation Tier:
Not ApplicableSecurity Clearance:Aviation Authority (FAA for US):Band:
03Referral Bonus:
1500Requisition Type:
Standard RequisitionUS Citizenship:FLSA Statement:FLSA CODE:
Exempt
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.#J-18808-Ljbffr