The Friedkin Group
Experienced Service Consultant - Northside Lexus
The Friedkin Group, Spring, Texas, us, 77391
Experienced Service Consultant- Northside Lexus
Our Service Consultants are the face of our service department. That means greeting every customer with a smile and using your customer-driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You'll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.
Essential Job Responsibilities
Upselling additional services using low pressure, high integrity methodsProviding accurate repair/maintenance estimatesAdhering to policies on vehicle care and operationFollowing up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick upReviewing and explaining repairs and associated costs with customersHandling minor customer concerns and complaints and keeping the Service Manager informed of potential issuesMaintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Requirements
Demonstrates ability to work professionally and courteously with team membersAbility to work in a fast-paced work environmentOrganizational and time management skillsOutstanding customer service skills
Education and/or Experience
High School diploma or general education degree (GED); minimum of three years as an automotive Service Consultant
required ; or an equivalent combination of education and experience.
Compensation:
55K to 130K+ annually
WHAT WE OFFER
A Well-Established Company and Stellar ReputationCompetitive Pay PlansVacation and Holiday PayExcellent Medical, Dental & Vision InsuranceLife and Disability Insurance401(k) Investment Plan with Employer MatchEmployee Assistance ProgramEducation AssistanceVoluntary Benefits and much more!
About our Company:
Our Talent Team recruits talent to complement both our Westside and Northside Lexus dealerships. With our recent business growth, we are in need of quality individuals to staff our dealership needs. We seek individuals that have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction, and a desire for a long-term profitable career. If you're looking for a rewarding career using your outstanding customer service skills, apply today.
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Our Service Consultants are the face of our service department. That means greeting every customer with a smile and using your customer-driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You'll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.
Essential Job Responsibilities
Upselling additional services using low pressure, high integrity methodsProviding accurate repair/maintenance estimatesAdhering to policies on vehicle care and operationFollowing up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick upReviewing and explaining repairs and associated costs with customersHandling minor customer concerns and complaints and keeping the Service Manager informed of potential issuesMaintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Requirements
Demonstrates ability to work professionally and courteously with team membersAbility to work in a fast-paced work environmentOrganizational and time management skillsOutstanding customer service skills
Education and/or Experience
High School diploma or general education degree (GED); minimum of three years as an automotive Service Consultant
required ; or an equivalent combination of education and experience.
Compensation:
55K to 130K+ annually
WHAT WE OFFER
A Well-Established Company and Stellar ReputationCompetitive Pay PlansVacation and Holiday PayExcellent Medical, Dental & Vision InsuranceLife and Disability Insurance401(k) Investment Plan with Employer MatchEmployee Assistance ProgramEducation AssistanceVoluntary Benefits and much more!
About our Company:
Our Talent Team recruits talent to complement both our Westside and Northside Lexus dealerships. With our recent business growth, we are in need of quality individuals to staff our dealership needs. We seek individuals that have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction, and a desire for a long-term profitable career. If you're looking for a rewarding career using your outstanding customer service skills, apply today.
#J-18808-Ljbffr