Transportation Supervisor - 175-Elk Grove- IL (Elk Grove Village, IL)

The Transportation Supervisor is responsible for the direct supervision of the DFD Route Service Representative (RSR) team assigned to their location. This includes training, staffing, and day-to-day management of the RSR staff. Leadership and coaching abilities, problem-solving, and a commitment to teamwork are necessary for success in the role. Additionally, a clean, professional appearance, enthusiasm, and customer-focused behaviors are required.HERE'S A TASTE OF WHAT YOU'LL BE DOINGCustomer ServiceDaily dispatch of deliveries and fleet for assigned location within a direct store delivery network.Assigning and supervising driver personnel with a focus on safety/regulatory compliance and controlling and maintaining delivery efficiency goals while meeting or exceeding customer service level expectations.Facilitate proof of delivery procedures established by customers and/or company and ensure compliance.Daily reconciliation of routes.Address any customer complaints/concerns or inquiries promptly and appropriately.Handle difficult customer situations professionally.Communicate and execute planned POS related to promotional activities in accounts.Communicate all product needs by effectively utilizing the order management system; specifically, fluctuations due to weather, demands, promotional activity, etc. daily or as required by business demands.Audit accounts for product mix, inventory, quality of product, and store staff feedback on driver performance.SupervisionConduct formal and informal RSR performance evaluations with a focus on Safety, Customer Service, and Efficiency, outlining:GoalsStrengthsOpportunitiesDevelop action plans to achieve goals or address opportunities.Maintain schedule of 'ride-withs' to evaluate driver performance.Monitor route progress daily.Verify route returns to settlement sheet.Ensure all positions are adequately staffed for daily operations and/or perform duties of any open department position as business requires.TrainingTrain RSRs in the use of handheld computers.Train/coach RSRs to properly complete customer orders.Train/coach RSRs to properly conduct inventory reconciliation for SBT customers.Train RSRs to professionally and appropriately interact with customers.Train RSRs to focus on positioning, cleanliness, and overall appearance of in-store displays as well as appropriate product placement on displays per established planograms.Train drivers regarding product quality and out-of-date product removal.Safety and SanitationOversee the compliance of all safety and sanitation standards.Train drivers in safe driving practices and appropriate vehicle maintenance.Utilize the Vehicle Inspection and Damage Report Form to perform routine maintenance checks as required.Report any vehicle maintenance concerns to the District Manager, CPG Operations.Promptly and completely investigate and document vehicle accidents and/or employee injuries.LeadershipUphold an ethic of teamwork with fellow employees.Maintain a sincere, courteous demeanor with both employees and customers.Work with management to improve performance and implement new initiatives.Use good judgment and avoid risk-taking while operating a company vehicle.Other duties as assigned.YOUR RECIPE FOR SUCCESSOrganizational skills.Problem-solving skills.Basic computer skills (MS Office Suite).Ability to supervise and coach drivers.Ability to operate delivery vehicle safely.Basic math skills.Ability to read and write.Strong interpersonal skills.Must meet Krispy Kreme driving standards.High School Diploma or Equivalent.Ability to travel up to 10% for training or coverage.Previous route sales/delivery experience preferred.Previous job stability preferred.NY ONLY:

**Subject to any legally required accommodations and applicable state or local law, Krispy Kreme requires

all employees in NYC

to be fully vaccinated against COVID-19 as a condition of hire.**

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