Restream
Customer Success Manager
Restream, Austin, Texas, us, 78716
We are seeking a dynamic and customer-focused individual to join our team as a
Customer Success Manager . As a key member of our customer success team, you will play a pivotal role in ensuring the satisfaction and success of our valued clients.
What You'll DoManage a book of business consisting of existing Restream customers on our self-serve and Enterprise plans.Perform initial on-boarding of accounts with new customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime.Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.Provide proactive strategy with their assigned customer accounts.Maintain a revenue base by managing account retention and renewal.Drive upgrade revenue through increased product adoption and increased usage.Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience.Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
What We Look ForExhibits a level of sales acumen, recognizing and capitalizing on upsell opportunities while contributing to the renewal process.Efficiently manages multiple accounts, demonstrating excellent time management skills to prioritize tasks and meet deadlines.Driven by a commitment to achieving customer success, with a focus on measurable results such as customer satisfaction, retention, and upsell opportunities.Possess strong phone, written, and verbal communication skills with excellent presentation skills.Adaptable and flexible, capable of adjusting strategies to meet evolving customer expectations and industry trends.Proficient in analyzing customer data and key performance indicators to assess account health and make data-driven decisions.Confident, high energy, self-motivated, and a true team player.Experience working with senior and executive-level customer contacts.
What We OfferA startup environment and a flat company structure.Work closely with founders and team to build and grow the product.Opportunity to make an impact on the evolution of the product.Ability to create something that influences people's lives.Equity packages for you to truly be a part of the Restream journey.The tech you need to get your job done.
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Customer Success Manager . As a key member of our customer success team, you will play a pivotal role in ensuring the satisfaction and success of our valued clients.
What You'll DoManage a book of business consisting of existing Restream customers on our self-serve and Enterprise plans.Perform initial on-boarding of accounts with new customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime.Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.Provide proactive strategy with their assigned customer accounts.Maintain a revenue base by managing account retention and renewal.Drive upgrade revenue through increased product adoption and increased usage.Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience.Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
What We Look ForExhibits a level of sales acumen, recognizing and capitalizing on upsell opportunities while contributing to the renewal process.Efficiently manages multiple accounts, demonstrating excellent time management skills to prioritize tasks and meet deadlines.Driven by a commitment to achieving customer success, with a focus on measurable results such as customer satisfaction, retention, and upsell opportunities.Possess strong phone, written, and verbal communication skills with excellent presentation skills.Adaptable and flexible, capable of adjusting strategies to meet evolving customer expectations and industry trends.Proficient in analyzing customer data and key performance indicators to assess account health and make data-driven decisions.Confident, high energy, self-motivated, and a true team player.Experience working with senior and executive-level customer contacts.
What We OfferA startup environment and a flat company structure.Work closely with founders and team to build and grow the product.Opportunity to make an impact on the evolution of the product.Ability to create something that influences people's lives.Equity packages for you to truly be a part of the Restream journey.The tech you need to get your job done.
#J-18808-Ljbffr