Workday
Manager, Customer Success
Workday, Austin, Texas, us, 78716
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About The Team
Workday Customer Success ensures our customers achieve maximum value from Workday. We provide outstanding experience across the customer lifecycle by focusing on customer outcomes and improving adoption of our products. Our team is comprised of a diverse mix of backgrounds and experiences working towards the goal of helping our customers succeed. We are a global organization with teams located across the United States, EMEA and APAC.
About The Role
Workday Customer Success is looking for a devoted and inspirational people leader. This person will focus on leading, mentoring and coaching a team of dedicated Customer Success Managers (CSMs) who support customers across various industries in a Teamed CSM Model. Manager of Customer Success will ensure operational excellence across the team of CSMs through the consistent delivery of outstanding customer experiences resulting in increased product adoption and customer value. This position reports to the regional Director of Customer Success.
About You
Basic Qualifications
5+ years as a manager of customer focused people teams5+ years in a customer facing services role (consulting or account management) that includes issue resolution and escalation management at both the business owner and executive levels4+ years functional domain expertise
Other Qualifications
Proven leadership through accountability, continuous learning, and improvementExperience fostering the growth and development of others, providing timely, direct, and actionable feedbackAbility to coach a team of workmates to be highly effective with our Standard Engagements and driving outcomesEmbody strong account leadership skills; comfortable and seasoned in managing customers and providing an exceptional customer experienceExperienced in chairing meetings and leading discussions with executive leadership, driving decisions, and ensuring successful outcomes.Demonstrated ability to engage across corporate functions (Sales, Services and Product Management)Ability to de-escalate critical customer concerns and manage commercial negotiationsA successful track record of managing multiple priorities and initiatives concurrentlyBachelor’s degree or equivalent work experience; Business or Technical degree preferredAbility to travel up to 35%
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location:
USA.TX.Austin
Primary Location Base Pay Range:
$113,300 USD - $169,900 USD
Additional US Location(s) Base Pay Range:
$107,600 USD - $198,400 USD
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply
spend at least half (50%) of our time each quarter in the office or in the field
with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
#J-18808-Ljbffr
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About The Team
Workday Customer Success ensures our customers achieve maximum value from Workday. We provide outstanding experience across the customer lifecycle by focusing on customer outcomes and improving adoption of our products. Our team is comprised of a diverse mix of backgrounds and experiences working towards the goal of helping our customers succeed. We are a global organization with teams located across the United States, EMEA and APAC.
About The Role
Workday Customer Success is looking for a devoted and inspirational people leader. This person will focus on leading, mentoring and coaching a team of dedicated Customer Success Managers (CSMs) who support customers across various industries in a Teamed CSM Model. Manager of Customer Success will ensure operational excellence across the team of CSMs through the consistent delivery of outstanding customer experiences resulting in increased product adoption and customer value. This position reports to the regional Director of Customer Success.
About You
Basic Qualifications
5+ years as a manager of customer focused people teams5+ years in a customer facing services role (consulting or account management) that includes issue resolution and escalation management at both the business owner and executive levels4+ years functional domain expertise
Other Qualifications
Proven leadership through accountability, continuous learning, and improvementExperience fostering the growth and development of others, providing timely, direct, and actionable feedbackAbility to coach a team of workmates to be highly effective with our Standard Engagements and driving outcomesEmbody strong account leadership skills; comfortable and seasoned in managing customers and providing an exceptional customer experienceExperienced in chairing meetings and leading discussions with executive leadership, driving decisions, and ensuring successful outcomes.Demonstrated ability to engage across corporate functions (Sales, Services and Product Management)Ability to de-escalate critical customer concerns and manage commercial negotiationsA successful track record of managing multiple priorities and initiatives concurrentlyBachelor’s degree or equivalent work experience; Business or Technical degree preferredAbility to travel up to 35%
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location:
USA.TX.Austin
Primary Location Base Pay Range:
$113,300 USD - $169,900 USD
Additional US Location(s) Base Pay Range:
$107,600 USD - $198,400 USD
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply
spend at least half (50%) of our time each quarter in the office or in the field
with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
#J-18808-Ljbffr