ACCESS Specialty Animal Hospital - Los Angeles
Director of Clinical Operations
ACCESS Specialty Animal Hospital - Los Angeles, Culver City, California, United States, 90232
ACCESS Specialty Animal Hospital Los Angeles is seeking an experienced Director of Clinical Operations to join our growing team!If you are interested in a unique opportunity to be a part of something great and want to lead a team of professionals dedicated to providing excellent patient and customer care, this is the opportunity you have been looking for!ACCESS LA is one of the largest, most advanced, and progressive veterinary multi-specialty groups in So Cal. Our hospital includes Avian & Exotics, Cardiology, Emergency, Neurology, and Soft Tissue Surgery. Unique to ACCESS LA, we also offer advanced orthopedic surgery in our
nationally renowned
Bone and Joint Center, 4 full-time Critical Care specialists to support our ICU, interventional radiology in Internal Medicine, and our Nephrology department offers the
first and only
fully functional hemodialysis unit in Los Angeles. We're doing big things!We make decisions with our core values:
service, empathy, quality, integrity.
If that aligns with your values and you bring a willingness to lead, learn, grow, and collaborate, we'd love to hear from you!The Director of Clinical Operations is to fulfill the leadership role as an “owner” of the hospital’s success. As such, will be accountable for significant results across all areas of hospital performance and growth including revenue, productivity, staff training and performance, client satisfaction, and marketing effectiveness.Who you are:
A proven leader with 3+ years of hospital leadership experienceFamiliar with veterinary healthcare.A visionary who is constantly striving to find new solutionsAn empathetic leader who is able to connect with board certified veterinarians as easily as you can connect with client care representatives.Comfortable with adhering to given financial expectations.Confident with conflict resolution management.Able to exemplify the key personality traits that you're looking for in your successful team.Duties and Responsibilities:
Oversight of daily operations of the hospitalEmployee support, coaching, correction, development, and motivationResponsible for review and approval of financial decisions regarding clients including write offs, adjustments, billing, payment agreements, etc.Monitor and manage facility, administrative and labor costs pursuant to budgetGuidance and leadership of all meetings such as lead or supervisor meetings, verifying that all action items from each meeting are handled before eliminating them from the list of Items to Complete.Training: Verifying that each trainer has the appropriate tools to adequately train the employees within their department, and coordinating with the Training Supervisor to determine the direction of individual employees or department leads/supervisors.Human Resources / Employee Relations: Meeting with employees on an as-needed basis to discuss any issues they may have, or ACCESS may have with them. Additionally, responsible for reviewing performance of employees that are responsible for: inventory management, operational system implementation, marketing initiatives, and financial processes.Streamline and establish protocols for staff/client interactionsDemonstrate and reinforce the highest level of client service. Function as client liaison, managing client relationshipsAs a partner with the marketing team, help design and implement marketing strategy to ensure continual growth of the practiceParticipate in industry and community activities, while also developing new and unique marketing projects and eventsReports to the Hospital AdministratorQualifications:
The Director of Clinical Operations should ideally possess a bachelor’s degree in business, finance, or accounting or CVPM, and have 3+ years of hospital management experience in a large hospital setting.Benefits:
We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:Paid time off
including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions.Top quality medical, dental, and vision insurance
plus health savings account and flexible spending account.Pet perks
including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations.Generously subsidized backup and ongoing care support
for children, adults, and pets.Mental health benefits
including coaching and therapy sessions.401k with employer contribution
and no waiting period.Tenure-based incentive program and performance bonuses.Continuing education and
development support
through our library of free CE courses and paid time off to complete.Scholarship opportunities
and
student loan support
program.And so much more!Compensation:
$105-$115k/yearly dependent upon experience.At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.
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nationally renowned
Bone and Joint Center, 4 full-time Critical Care specialists to support our ICU, interventional radiology in Internal Medicine, and our Nephrology department offers the
first and only
fully functional hemodialysis unit in Los Angeles. We're doing big things!We make decisions with our core values:
service, empathy, quality, integrity.
If that aligns with your values and you bring a willingness to lead, learn, grow, and collaborate, we'd love to hear from you!The Director of Clinical Operations is to fulfill the leadership role as an “owner” of the hospital’s success. As such, will be accountable for significant results across all areas of hospital performance and growth including revenue, productivity, staff training and performance, client satisfaction, and marketing effectiveness.Who you are:
A proven leader with 3+ years of hospital leadership experienceFamiliar with veterinary healthcare.A visionary who is constantly striving to find new solutionsAn empathetic leader who is able to connect with board certified veterinarians as easily as you can connect with client care representatives.Comfortable with adhering to given financial expectations.Confident with conflict resolution management.Able to exemplify the key personality traits that you're looking for in your successful team.Duties and Responsibilities:
Oversight of daily operations of the hospitalEmployee support, coaching, correction, development, and motivationResponsible for review and approval of financial decisions regarding clients including write offs, adjustments, billing, payment agreements, etc.Monitor and manage facility, administrative and labor costs pursuant to budgetGuidance and leadership of all meetings such as lead or supervisor meetings, verifying that all action items from each meeting are handled before eliminating them from the list of Items to Complete.Training: Verifying that each trainer has the appropriate tools to adequately train the employees within their department, and coordinating with the Training Supervisor to determine the direction of individual employees or department leads/supervisors.Human Resources / Employee Relations: Meeting with employees on an as-needed basis to discuss any issues they may have, or ACCESS may have with them. Additionally, responsible for reviewing performance of employees that are responsible for: inventory management, operational system implementation, marketing initiatives, and financial processes.Streamline and establish protocols for staff/client interactionsDemonstrate and reinforce the highest level of client service. Function as client liaison, managing client relationshipsAs a partner with the marketing team, help design and implement marketing strategy to ensure continual growth of the practiceParticipate in industry and community activities, while also developing new and unique marketing projects and eventsReports to the Hospital AdministratorQualifications:
The Director of Clinical Operations should ideally possess a bachelor’s degree in business, finance, or accounting or CVPM, and have 3+ years of hospital management experience in a large hospital setting.Benefits:
We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:Paid time off
including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions.Top quality medical, dental, and vision insurance
plus health savings account and flexible spending account.Pet perks
including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations.Generously subsidized backup and ongoing care support
for children, adults, and pets.Mental health benefits
including coaching and therapy sessions.401k with employer contribution
and no waiting period.Tenure-based incentive program and performance bonuses.Continuing education and
development support
through our library of free CE courses and paid time off to complete.Scholarship opportunities
and
student loan support
program.And so much more!Compensation:
$105-$115k/yearly dependent upon experience.At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.
#J-18808-Ljbffr