Navistar, Inc.
Senior Fulfillment Specialist/Supply Chain
Navistar, Inc., Lisle, Illinois, United States, 60532
Position Overview
Navistar has an exciting opportunity for a
Senior Fulfillment Specialist
to join our Commercial Group at our corporate headquarters in Lisle, IL.The
Sr. Fulfillment Specialist
is accountable for managing all parts activities required to bring a customer-owned vehicle back into service. Using your communication, attention to detail, and follow-up skills, you will work with suppliers to update orders with shipping and tracking information to develop and maintain positive communication between all businesses within and outside of the company to achieve desired results of getting our customers' vehicles back on the road with limited downtime. Working collaboratively with internal and external contacts to drive for results, escalating as necessary if orders are delayed, documenting root cause, establishing action plans, keeping management and customer informed regarding progress and following through to the resolution of issues.
Responsibilities
Fulfills orders, including order entry, administration, and shippingProcesses orders and oversees related activities of third-party vendors to ensure orders flow effectively through systems and processes in accordance with the organization's customer service standardsDevelops capacity plans to support build-to-stock and/or build-to-order environmentsEnsures adequate inventory levels are maintained to maximize customer satisfaction and minimize costPrepares and maintains volume and demand planning analyses and supply and production schedules based on internal and external information to establish and effectively manage an order backlogDemonstrates organizational skills and sense of urgency in a fast-paced multi-task environment when answering and responding to customer needsProvides input to continuous improvement and lean operating practices to support Navistar and our customersEnhances supplier on-time delivery through interfacing directly and routinely with suppliersSupports work-around and contingency plans, including deliveries from alternate suppliers/sourcesCommunicates supply issues to Parts management and Purchasing
Minimum Requirements
Bachelor’s degreeAt least 2 years of supply chain experience and/or customer service experienceORMaster’s degreeORAt least 4 years of supply chain experience and/or customer service experience
Additional Requirements
Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee, or Asylee) to be employed in the United States. Navistar does not anticipate providing employment-related work sponsorship for this position (e.g., H-1B status)
Desired Skills
Knowledge of Parts Systems (DRP, TOLAS, PeopleSoft, etc.) and proficient in MS Word & Excel and working with multiple systemsExcellent communication skillsCustomer service drivenAbility to multi-task and prioritizeEffective decision-making, problem-solving, and analytical skills and ability to develop creative solutions and process improvementsNegotiating experience with recognizable resultsConfident self-starter that drives for results under minimal supervisionStrong team player that exhibits managerial courage and can effectively cope with change and shift gears comfortablySolid understanding of Supply Chain conceptsRelates well to all kinds of people inside and outside of the organizationFamiliarity with commercial truck/bus/diesel engine products and global aftermarket
Company Overview
Navistar, Inc. (“Navistar”) is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don’t.Based in Lisle, Illinois, Navistar or its subsidiaries and affiliates produce International brand commercial trucks and engines, IC Bus brand school and commercial buses, all-makes OnCommand Connection advanced connectivity services, and Fleetrite, ReNEWeD and Diamond Advantage brand aftermarket parts.With a history of innovation dating back to 1831, Navistar has more than 14,500 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. Additional information is available at
www.Navistar.com .
Accelerating the Impact of Sustainable Mobility
Visit us at
www.Navistar.com
to discover more about our organizationNavistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email
HRC@Navistar.com
to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.#ridewithnavistar
#J-18808-Ljbffr
Navistar has an exciting opportunity for a
Senior Fulfillment Specialist
to join our Commercial Group at our corporate headquarters in Lisle, IL.The
Sr. Fulfillment Specialist
is accountable for managing all parts activities required to bring a customer-owned vehicle back into service. Using your communication, attention to detail, and follow-up skills, you will work with suppliers to update orders with shipping and tracking information to develop and maintain positive communication between all businesses within and outside of the company to achieve desired results of getting our customers' vehicles back on the road with limited downtime. Working collaboratively with internal and external contacts to drive for results, escalating as necessary if orders are delayed, documenting root cause, establishing action plans, keeping management and customer informed regarding progress and following through to the resolution of issues.
Responsibilities
Fulfills orders, including order entry, administration, and shippingProcesses orders and oversees related activities of third-party vendors to ensure orders flow effectively through systems and processes in accordance with the organization's customer service standardsDevelops capacity plans to support build-to-stock and/or build-to-order environmentsEnsures adequate inventory levels are maintained to maximize customer satisfaction and minimize costPrepares and maintains volume and demand planning analyses and supply and production schedules based on internal and external information to establish and effectively manage an order backlogDemonstrates organizational skills and sense of urgency in a fast-paced multi-task environment when answering and responding to customer needsProvides input to continuous improvement and lean operating practices to support Navistar and our customersEnhances supplier on-time delivery through interfacing directly and routinely with suppliersSupports work-around and contingency plans, including deliveries from alternate suppliers/sourcesCommunicates supply issues to Parts management and Purchasing
Minimum Requirements
Bachelor’s degreeAt least 2 years of supply chain experience and/or customer service experienceORMaster’s degreeORAt least 4 years of supply chain experience and/or customer service experience
Additional Requirements
Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee, or Asylee) to be employed in the United States. Navistar does not anticipate providing employment-related work sponsorship for this position (e.g., H-1B status)
Desired Skills
Knowledge of Parts Systems (DRP, TOLAS, PeopleSoft, etc.) and proficient in MS Word & Excel and working with multiple systemsExcellent communication skillsCustomer service drivenAbility to multi-task and prioritizeEffective decision-making, problem-solving, and analytical skills and ability to develop creative solutions and process improvementsNegotiating experience with recognizable resultsConfident self-starter that drives for results under minimal supervisionStrong team player that exhibits managerial courage and can effectively cope with change and shift gears comfortablySolid understanding of Supply Chain conceptsRelates well to all kinds of people inside and outside of the organizationFamiliarity with commercial truck/bus/diesel engine products and global aftermarket
Company Overview
Navistar, Inc. (“Navistar”) is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don’t.Based in Lisle, Illinois, Navistar or its subsidiaries and affiliates produce International brand commercial trucks and engines, IC Bus brand school and commercial buses, all-makes OnCommand Connection advanced connectivity services, and Fleetrite, ReNEWeD and Diamond Advantage brand aftermarket parts.With a history of innovation dating back to 1831, Navistar has more than 14,500 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. Additional information is available at
www.Navistar.com .
Accelerating the Impact of Sustainable Mobility
Visit us at
www.Navistar.com
to discover more about our organizationNavistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email
HRC@Navistar.com
to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.#ridewithnavistar
#J-18808-Ljbffr