Bank of New York Mellon Corporation
Senior Vice President, Client Experience Service Director
Bank of New York Mellon Corporation, Lake Mary, Florida, us, 32795
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.We’re seeking a future team member for the role of
Senior Vice President, Client Service Manager
to join our Service Directors team. This role is a hybrid work schedule (3 days a week in office) and can be located out of our Everett, MA – Lake Mary, FL – Pittsburgh, PA office.In this role, you will make an impact in the following ways:Develop and implement policies, programs, and initiatives to ensure client satisfaction and lead key client service initiatives.Promote thought leadership, operating model improvements, product innovation, and continuous service improvement based on client feedback and in-depth service knowledge and expertise.Act as escalation point across the team to help resolve complex issues or inquiries.Build and foster strong and collaborative relationships, both internally with senior product, tech, and ops management and externally with our clients.Recruit, direct, motivate, and develop staff members.To be successful in this role, we’re seeking the following:Bachelor’s degree or the equivalent.7-10 years of professional experience in delivering outstanding client experiences within a client service delivery setting.Experience in Asset Servicing combined with Alternatives is a distinct advantage.Operate with a sense of urgency while prioritizing effectively.Ability to effectively communicate clearly and concisely to adapt styles depending on the target audience.Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.#LIHybrid
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Senior Vice President, Client Service Manager
to join our Service Directors team. This role is a hybrid work schedule (3 days a week in office) and can be located out of our Everett, MA – Lake Mary, FL – Pittsburgh, PA office.In this role, you will make an impact in the following ways:Develop and implement policies, programs, and initiatives to ensure client satisfaction and lead key client service initiatives.Promote thought leadership, operating model improvements, product innovation, and continuous service improvement based on client feedback and in-depth service knowledge and expertise.Act as escalation point across the team to help resolve complex issues or inquiries.Build and foster strong and collaborative relationships, both internally with senior product, tech, and ops management and externally with our clients.Recruit, direct, motivate, and develop staff members.To be successful in this role, we’re seeking the following:Bachelor’s degree or the equivalent.7-10 years of professional experience in delivering outstanding client experiences within a client service delivery setting.Experience in Asset Servicing combined with Alternatives is a distinct advantage.Operate with a sense of urgency while prioritizing effectively.Ability to effectively communicate clearly and concisely to adapt styles depending on the target audience.Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.#LIHybrid
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