National Basketball Association
Project Employee, Digital Operations Center
National Basketball Association, Secaucus, New Jersey, us, 07094
Project Employee, Digital Operations Center
REQ ID:
10858LOCATION: Secaucus, NJ, United States of America(US), 07094WORK OPTION:
In-OfficeThe National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball. Built around five professional sports leagues: the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 214 countries and territories in 60 languages.Position Summary:This position is responsible for the quality assurance of NBA digital products across multiple platforms with an emphasis on mobile applications, web and connected devices.The Project Employee, DOC will monitor live NBA, WNBA, NBA G League and NBA 2K League games on these platforms and escalate any issues through the proper channels. In addition, the project employee will evaluate and report on digital offerings from across the sporting landscape, both domestically and internationally.Major Responsibility:
Monitor live NBA, WNBA, NBA G League and NBA 2K games across the suite of digital productsExecute incident management escalation procedures including issue intake, triage, mitigation and stakeholder management during the lifecycle of all issues impacting the NBA’s owned and operated digital productsProvide real time support to NBA team operational representatives and stakeholders to support initiatives regarding live and VOD direct to consumer digital access to local market NBA fans via NBA.com and the NBA App across all supported devicesGenerate reporting catered to new initiatives and features dedicated to supporting NBA team integrated and locally accessed direct to consumer live and VOD streamsUtilize live game operations tooling to assess the quality of live game streams and perform manual overrides to help mitigate potential issuesQuality control of the NBA, WNBA and NBA G League digital products across a variety of platforms including web, mobile web, iOS, Android and connected devicesAddress or highlight business issues related to all NBA, WNBA, NBA G League and NBA 2K League digital products communicate and collaborate with internal product, engineering, content and broadcast team regarding issues with any of the digital productsResearch new digital technologies to support new innovation opportunities for NBA, WNBA, NBA G League and 2K League Identify product and/or design flaws to be addressed by the Product Development teamsEvaluation and reporting on non-NBA, WNBA, NBA G League and NBA 2K League digital offerings from across the sporting landscape, both domestically and internationallyAssist with the production of actionable insights to support product and content decisionsOwn of data-driven research projects for a variety of digital productsCreate reports around key initiatives and overall product performanceMonitor message boards and social media outlets and report on fans positive/negative feedback relating to our productsRequired Skills/Knowledge:Strong analytical skills with attention to detailExperience creating reports and presentationsFamiliarity with the digital analytics space and how to evaluate the performance of websites and appsKnowledge of digital analytics and visualization tools is a plus (e.g. Adobe, Tableau, etc.)Passion for delivering world-class online, mobile, and application experiences for sports fansComfortable proposing new ideas among various internal stakeholders and business units, and collaborating with design, technical, programming, marketing, and sales teamsExperience with incident management and/or customer support tooling is preferred (e.g. Jira, ServiceNow, OpsGenie, ZenDesk, NewRelic, etc.)Active user of digital productsFamiliarity with all platforms, including web, mobile web, IOS, Android, game consoles and connected TVsKnowledge of and passion for basketballWillingness to learn and master multiple digital productsStrong research and analytical skillsGood multi-tasking and project management skillsAbility to work in high-pressure environmentsKnowledge of the current digital sports landscapeFamiliarity with various premium sports packages inside and outside the NBAExcellent communication and interpersonal skillsEducation:Bachelor's degree requiredSalary Range:
$32.00/HourlyThe NBA does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to the NBA will be considered NBA property, and the NBA will not pay a fee should it hire the subject of any unsolicited resume.The NBA considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.
#J-18808-Ljbffr
REQ ID:
10858LOCATION: Secaucus, NJ, United States of America(US), 07094WORK OPTION:
In-OfficeThe National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball. Built around five professional sports leagues: the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 214 countries and territories in 60 languages.Position Summary:This position is responsible for the quality assurance of NBA digital products across multiple platforms with an emphasis on mobile applications, web and connected devices.The Project Employee, DOC will monitor live NBA, WNBA, NBA G League and NBA 2K League games on these platforms and escalate any issues through the proper channels. In addition, the project employee will evaluate and report on digital offerings from across the sporting landscape, both domestically and internationally.Major Responsibility:
Monitor live NBA, WNBA, NBA G League and NBA 2K games across the suite of digital productsExecute incident management escalation procedures including issue intake, triage, mitigation and stakeholder management during the lifecycle of all issues impacting the NBA’s owned and operated digital productsProvide real time support to NBA team operational representatives and stakeholders to support initiatives regarding live and VOD direct to consumer digital access to local market NBA fans via NBA.com and the NBA App across all supported devicesGenerate reporting catered to new initiatives and features dedicated to supporting NBA team integrated and locally accessed direct to consumer live and VOD streamsUtilize live game operations tooling to assess the quality of live game streams and perform manual overrides to help mitigate potential issuesQuality control of the NBA, WNBA and NBA G League digital products across a variety of platforms including web, mobile web, iOS, Android and connected devicesAddress or highlight business issues related to all NBA, WNBA, NBA G League and NBA 2K League digital products communicate and collaborate with internal product, engineering, content and broadcast team regarding issues with any of the digital productsResearch new digital technologies to support new innovation opportunities for NBA, WNBA, NBA G League and 2K League Identify product and/or design flaws to be addressed by the Product Development teamsEvaluation and reporting on non-NBA, WNBA, NBA G League and NBA 2K League digital offerings from across the sporting landscape, both domestically and internationallyAssist with the production of actionable insights to support product and content decisionsOwn of data-driven research projects for a variety of digital productsCreate reports around key initiatives and overall product performanceMonitor message boards and social media outlets and report on fans positive/negative feedback relating to our productsRequired Skills/Knowledge:Strong analytical skills with attention to detailExperience creating reports and presentationsFamiliarity with the digital analytics space and how to evaluate the performance of websites and appsKnowledge of digital analytics and visualization tools is a plus (e.g. Adobe, Tableau, etc.)Passion for delivering world-class online, mobile, and application experiences for sports fansComfortable proposing new ideas among various internal stakeholders and business units, and collaborating with design, technical, programming, marketing, and sales teamsExperience with incident management and/or customer support tooling is preferred (e.g. Jira, ServiceNow, OpsGenie, ZenDesk, NewRelic, etc.)Active user of digital productsFamiliarity with all platforms, including web, mobile web, IOS, Android, game consoles and connected TVsKnowledge of and passion for basketballWillingness to learn and master multiple digital productsStrong research and analytical skillsGood multi-tasking and project management skillsAbility to work in high-pressure environmentsKnowledge of the current digital sports landscapeFamiliarity with various premium sports packages inside and outside the NBAExcellent communication and interpersonal skillsEducation:Bachelor's degree requiredSalary Range:
$32.00/HourlyThe NBA does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to the NBA will be considered NBA property, and the NBA will not pay a fee should it hire the subject of any unsolicited resume.The NBA considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.
#J-18808-Ljbffr