Wise
Staff Design Researcher - Send
Wise, Buffalo, New York, United States, 14266
Company Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.More about
our mission.Job Description
We’re looking for a Staff Design Researcher to join the Send Squad in London. You’ll be part of Wise’s global mission to build an open, fair, and human financial system. Because people without borders need money without borders.Your missionWise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to understand the needs of our customers who use these products in order to provide them with a cheaper, easier and faster experience.You’ll contribute by...Building our understanding of people with cross-currency needs among our key markets in order to ensure we are focused on solving the right things for customersOwning the planning, execution and delivery of research, applying the appropriate research methods to answer the teams’ highest priority questionsThis role will give you the opportunity to...Be part of a team - you’ll be embedded in a team where you can drive the direction and deliver the most impact. This means you can go deep and tackle the real customer problems while working side-by-side with PMs, design, analytics and engineeringChoose your path to impact - You’ll have the freedom to make your own calls about how best to support customer needs and reach mission zeroGrow the research practice - You will be part of helping establish how we conduct research at a global scaleBe part of our mission to make money without borders the new normalA bit about you...You have deep experience with both generative and evaluative research and are comfortable independently initiating, running and communicating researchYou have experience leading mixed-method studies. This encompasses a strong understanding of qualitative and quantitative user research methods and analysis techniques, including for ethnography, usability, surveys and card-sortingYou’re comfortable working embedded in a cross-functional product team and are able to work autonomously, as well as collaboratively with your cross-functional partners (product, data, design, engineering)You’re able to guide the team on how to action your rich insights and work closely with designers to ideate based on findingsYou have top-notch presentation skills, especially when it comes to sharing impactful insightsYou not only advocate for the customer but for research more broadly, and have clear examples of making research an integral part of building productsAnd as a heads up, this role probably isn’t for you if...Your experience is primarily market research and/or academiaYou don’t have demonstrable experience leading UX research within the tech/product industry
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Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.More about
our mission.Job Description
We’re looking for a Staff Design Researcher to join the Send Squad in London. You’ll be part of Wise’s global mission to build an open, fair, and human financial system. Because people without borders need money without borders.Your missionWise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to understand the needs of our customers who use these products in order to provide them with a cheaper, easier and faster experience.You’ll contribute by...Building our understanding of people with cross-currency needs among our key markets in order to ensure we are focused on solving the right things for customersOwning the planning, execution and delivery of research, applying the appropriate research methods to answer the teams’ highest priority questionsThis role will give you the opportunity to...Be part of a team - you’ll be embedded in a team where you can drive the direction and deliver the most impact. This means you can go deep and tackle the real customer problems while working side-by-side with PMs, design, analytics and engineeringChoose your path to impact - You’ll have the freedom to make your own calls about how best to support customer needs and reach mission zeroGrow the research practice - You will be part of helping establish how we conduct research at a global scaleBe part of our mission to make money without borders the new normalA bit about you...You have deep experience with both generative and evaluative research and are comfortable independently initiating, running and communicating researchYou have experience leading mixed-method studies. This encompasses a strong understanding of qualitative and quantitative user research methods and analysis techniques, including for ethnography, usability, surveys and card-sortingYou’re comfortable working embedded in a cross-functional product team and are able to work autonomously, as well as collaboratively with your cross-functional partners (product, data, design, engineering)You’re able to guide the team on how to action your rich insights and work closely with designers to ideate based on findingsYou have top-notch presentation skills, especially when it comes to sharing impactful insightsYou not only advocate for the customer but for research more broadly, and have clear examples of making research an integral part of building productsAnd as a heads up, this role probably isn’t for you if...Your experience is primarily market research and/or academiaYou don’t have demonstrable experience leading UX research within the tech/product industry
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