Paycom
Technical Support Analyst I
Paycom, Oklahoma City, Oklahoma, United States, 73116
Job Details
LevelEntry
Job LocationOklahoma City Office - Oklahoma City, OK
Position TypeFull Time
Education LevelBachelor's Degree
Travel PercentageNone
Job CategoryInformation Technology
Description
Work directly with customers and users of our hardware and software, and be able to identify, diagnose, and resolve technical issues.
RESPONSIBILITIES
Technical Support:Oversee the day to day support of hardware and software user issues.Answer inbound technical support calls and emailsAct as the customer's initial point of contact for technical issues.Troubleshooting of LAN/WAN connectivity issuesAids in the support of the Time and Attendance Application.Provide accurate and timely logging of problems.Escalate issues to senior analysts as appropriate.Documentation:
Documents specific duties, activities, problems solved and issues resolvedAssists in the documentation of the network as it relates to Time and Attendance.Provides and updates training documentation.Miscellaneous:
Attends meetings and serves on committees, as requestedRegular attendance as requiredPerforms additional duties and assignments as requestedQualifications
Education/Certification:
Bachelor's DegreeExperience:
Experience in network administrationComputer, network operations and maintenanceLAN/WANsMicrosoft Operating SystemsSkills/Abilities:
Evaluate critical systems, prioritize workflow and determine solutionsExcellent written and verbal communication skillsInterpret and apply laws, regulations and policiesProvide technical assistance for computer problemsRead and understand technical manualsWork for extended time at keyboard/terminalMaintain effective working relationships with supervisor and coworkersWork flexible hours, including weekends and evenings
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information:
paycom.com/careers/eeoc
LevelEntry
Job LocationOklahoma City Office - Oklahoma City, OK
Position TypeFull Time
Education LevelBachelor's Degree
Travel PercentageNone
Job CategoryInformation Technology
Description
Work directly with customers and users of our hardware and software, and be able to identify, diagnose, and resolve technical issues.
RESPONSIBILITIES
Technical Support:Oversee the day to day support of hardware and software user issues.Answer inbound technical support calls and emailsAct as the customer's initial point of contact for technical issues.Troubleshooting of LAN/WAN connectivity issuesAids in the support of the Time and Attendance Application.Provide accurate and timely logging of problems.Escalate issues to senior analysts as appropriate.Documentation:
Documents specific duties, activities, problems solved and issues resolvedAssists in the documentation of the network as it relates to Time and Attendance.Provides and updates training documentation.Miscellaneous:
Attends meetings and serves on committees, as requestedRegular attendance as requiredPerforms additional duties and assignments as requestedQualifications
Education/Certification:
Bachelor's DegreeExperience:
Experience in network administrationComputer, network operations and maintenanceLAN/WANsMicrosoft Operating SystemsSkills/Abilities:
Evaluate critical systems, prioritize workflow and determine solutionsExcellent written and verbal communication skillsInterpret and apply laws, regulations and policiesProvide technical assistance for computer problemsRead and understand technical manualsWork for extended time at keyboard/terminalMaintain effective working relationships with supervisor and coworkersWork flexible hours, including weekends and evenings
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information:
paycom.com/careers/eeoc