FRONTSTEPS
Software Implementation Specialist I (Onsite)
FRONTSTEPS, Denver, Colorado, United States, 80285
FRONTSTEPS is the nation's most comprehensive Community Management platform that simplifies how management companies and homeowner associations connect, operate, and optimize modern communities and management companies. With a focus on mobile-first technology and best-in-class user experiences, our platform makes it easy for community leaders to collaborate and drive prosperous communities and management companies.
At FRONTSTEPS, we know that we cannot build a community-focused platform without actively investing in our team. That's why you're here. Our internal FRONTSTEPS community is built upon talented people that get their hands dirty, engage in problem solving, and ultimately make our platform the most competitive service on the market.
POSITION OVERVIEW
As a Software Implementation Specialist I, aka. Solution Delivery Specialist I, you will be pivotal in ensuring seamless transitions for clients as they integrate FRONTSEPS products into their operations. As a Solution Delivery team member, you will serve as the primary point of contact for implementation clients, providing guidance and support throughout the onboarding journey. This role is a good fit for you if you can anticipate customer needs and proactively address them to support platform adoption and to facilitate expansions and add-ons. You will also be working with internal teams in this critical role to provide exceptional customer service efficiently and with great care.
ESSENTIAL FUNCTIONS
Provide system setup, configuration changes, training, implementation, and support of FRONTSTEPS productsConsult with clients throughout implementation to ensure software is configured to meet their technical requirements and specificationsManage multiple multi-stakeholder implementation projects simultaneouslyEnsure customer and project teams have clear expectations and that task deadlines are metConduct training sessions for clients to educate users on the features and functionality of the software platformProactively identify issues and manage conflicts that may arise to ensure the quality of the project is not compromisedProvide reporting and status updates on projectsDocument best practices, processes, and procedures to streamline future onboarding effortsAbility to implement products through coordination of resources and collaboration with multiple stakeholdersWork with cross-departmental teams to forward company and maximize client's product adoptionAdditional responsibilities (including special small projects) may be defined as neededSKILLS & QUALIFICATIONS
Bachelor's degree or equivalent experience1 - 3 years in a SaaS implementation environment in a customer facing solution delivery or implementation role implementationProven ability to multi-task utilizing time management and work prioritization skillsAbility to use critical thinking skills to investigate and solve problems to maintain premier customer onboarding experiencesExcellent interpersonal and communication skillsExceptional customer service skills Excellent written and verbal communication skillsProficient in Microsoft Office SuiteStrict attention to details and highly organizedTechnical aptitude and the ability to learn new processes quicklyAdaptable to changeKnowledge of HOA/Community Management preferredKnowledge of FRONTSTEPS suite of products a plusTraining experience is preferred but not requiredSalesforce knowledge preferred but not required
$23.56 - $26.45 an hour
This position will be based in the Denver office and pays an hourly rate of $23.56 - $26.45 per hour.
This position will remain open through September 6th, 2024.
Benefits include the following :
• Medical, Dental, and Vision
• Company sponsored Life Insurance
• Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
• FSA/HSA
• Paid Time Off
• Sick Time
• Internet Reimbursement
• 401k match
FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.
At FRONTSTEPS, we know that we cannot build a community-focused platform without actively investing in our team. That's why you're here. Our internal FRONTSTEPS community is built upon talented people that get their hands dirty, engage in problem solving, and ultimately make our platform the most competitive service on the market.
POSITION OVERVIEW
As a Software Implementation Specialist I, aka. Solution Delivery Specialist I, you will be pivotal in ensuring seamless transitions for clients as they integrate FRONTSEPS products into their operations. As a Solution Delivery team member, you will serve as the primary point of contact for implementation clients, providing guidance and support throughout the onboarding journey. This role is a good fit for you if you can anticipate customer needs and proactively address them to support platform adoption and to facilitate expansions and add-ons. You will also be working with internal teams in this critical role to provide exceptional customer service efficiently and with great care.
ESSENTIAL FUNCTIONS
Provide system setup, configuration changes, training, implementation, and support of FRONTSTEPS productsConsult with clients throughout implementation to ensure software is configured to meet their technical requirements and specificationsManage multiple multi-stakeholder implementation projects simultaneouslyEnsure customer and project teams have clear expectations and that task deadlines are metConduct training sessions for clients to educate users on the features and functionality of the software platformProactively identify issues and manage conflicts that may arise to ensure the quality of the project is not compromisedProvide reporting and status updates on projectsDocument best practices, processes, and procedures to streamline future onboarding effortsAbility to implement products through coordination of resources and collaboration with multiple stakeholdersWork with cross-departmental teams to forward company and maximize client's product adoptionAdditional responsibilities (including special small projects) may be defined as neededSKILLS & QUALIFICATIONS
Bachelor's degree or equivalent experience1 - 3 years in a SaaS implementation environment in a customer facing solution delivery or implementation role implementationProven ability to multi-task utilizing time management and work prioritization skillsAbility to use critical thinking skills to investigate and solve problems to maintain premier customer onboarding experiencesExcellent interpersonal and communication skillsExceptional customer service skills Excellent written and verbal communication skillsProficient in Microsoft Office SuiteStrict attention to details and highly organizedTechnical aptitude and the ability to learn new processes quicklyAdaptable to changeKnowledge of HOA/Community Management preferredKnowledge of FRONTSTEPS suite of products a plusTraining experience is preferred but not requiredSalesforce knowledge preferred but not required
$23.56 - $26.45 an hour
This position will be based in the Denver office and pays an hourly rate of $23.56 - $26.45 per hour.
This position will remain open through September 6th, 2024.
Benefits include the following :
• Medical, Dental, and Vision
• Company sponsored Life Insurance
• Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
• FSA/HSA
• Paid Time Off
• Sick Time
• Internet Reimbursement
• 401k match
FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.