JP Morgan Chase & Co.
Senior Controls Associate - Product Manager - Payments
JP Morgan Chase & Co., Columbus, OH
Job Description
The Connected Commerce Payments organization is a team of highly talented product leaders focused on delivering innovative and secure payment experiences and platforms. We're transforming customer experiences, simplifying the ways we do business, and driving toward product excellence.
As a Senior Product Associate in the Payments team, you contribute to the team by leveraging your expertise to partner with stakeholders in Product, Technology and Operations teams across the firm to identify opportunities and ideate solutions to solve wire operational, control and customer experience issues, create the strategy for deploying these solutions, and hold partners accountable for executing these enhancements.
This role will focus on making a significant impact in the products integrity, and ultimately customer experience, by ensuring we are treating customers fairly and meeting our regulatory obligations across the End-to-End Wires Customer Experience.
Job responsibilities
Required qualifications, capabilities, and skills
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Connected Commerce Payments organization is a team of highly talented product leaders focused on delivering innovative and secure payment experiences and platforms. We're transforming customer experiences, simplifying the ways we do business, and driving toward product excellence.
As a Senior Product Associate in the Payments team, you contribute to the team by leveraging your expertise to partner with stakeholders in Product, Technology and Operations teams across the firm to identify opportunities and ideate solutions to solve wire operational, control and customer experience issues, create the strategy for deploying these solutions, and hold partners accountable for executing these enhancements.
This role will focus on making a significant impact in the products integrity, and ultimately customer experience, by ensuring we are treating customers fairly and meeting our regulatory obligations across the End-to-End Wires Customer Experience.
Job responsibilities
- Create and manage End-to-End Control Reporting Dashboard for tracking product health across the firm
- Identify weaknesses in End-to-End framework and develop actionable solutions
- Work with analytics team to develop and manage KPIs and control monitoring activities
- Present leadership updates on status of overall framework
- Ensure framework is in adherence with firms policies and standards
- Oversee and provide leadership updates on audit activity within the End-to-End framework
- Manage and report on product initiatives with control and compliance related impacts
- Serve as the point of contact for coordinating issues and action plans for End-to-End framework
- Assist in driving Objectives and Key Results (OKR)
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management, control management, project management,
- Experience in identifying opportunities and delivering solutions in a complex organization
- Experience in managing a successful control environment, including audits and external regulatory reviews
- Analytical skills to interpret data, make recommendations and communicate them effectively
- Ability to work effectively in a matrix management organization in a fast paced environment
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.