T Rowe Price Group, Inc
Transformation Journey Leader
T Rowe Price Group, Inc, Maryland Line, MD
Requisition Number: 69359
Position Title:
External Description:
T. Rowe Price's Transformation Office has a dynamic opportunity available for a Transformation Journey Leader. In this multidisciplinary role, you will be responsible for defining, researching, measuring, and optimizing client journeys and their front-to-back execution. You will lead the definition of the journeys across functions and geographies in close collaboration with relevant stakeholders, as well as translating strategy into execution by defining measurable objectives that accommodate the need of client segments and asset classes. You will define and facilitate decisions on where standardization is required and where variation in the journey is acceptable. You will drive design and execution of supporting technology programs, including coordination across digital, workflow and data needs. You will also be responsible for educating and orienting the organization around solving for challenges that span horizontally across the firm (optimizing client experience, addressing complex front-to-back operational challenges).
This position will be based out of our Baltimore, MD headquarters office and follows a hybrid work model with 3 days in the office and flexibility for 2 days remote. Telework for this role may be considered.
Responsibilities:
Required Qualifications
Preferred Qualifications:
FINRA Requirements
FINRA licenses are not required and will not be supported for this role.
Work Flexibility
This role is eligible for full-time remote work.
Regional Requirements:
Base salary range:
$116,500 - $199,000 USD for the locations of: Colorado and the State of Washington
$146,000 - $248,000 USD for the locations of: California and New York
Placement within the range provided above is based on the individual's relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.
This job posting is expected to be available until 4/28/2024.
City:
State:
Community / Marketing Title: Transformation Journey Leader
Company Profile:
Location_formattedLocationLong: Maryland, US
CountryEEOText_Description: Commitment to Diversity, Equity, and Inclusion:We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.Benefits: We invest in our people through a wide range of programs and benefits, including: • Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions• Flexible and remote work opportunities• Health care benefits (medical, dental, vision)• Tuition assistance• Wellness programs (fitness reimbursement, Employee Assistance Program)Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates' well-being and addressing the needs of our clients, business, and communities is unwavering.T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
Position Title:
External Description:
T. Rowe Price's Transformation Office has a dynamic opportunity available for a Transformation Journey Leader. In this multidisciplinary role, you will be responsible for defining, researching, measuring, and optimizing client journeys and their front-to-back execution. You will lead the definition of the journeys across functions and geographies in close collaboration with relevant stakeholders, as well as translating strategy into execution by defining measurable objectives that accommodate the need of client segments and asset classes. You will define and facilitate decisions on where standardization is required and where variation in the journey is acceptable. You will drive design and execution of supporting technology programs, including coordination across digital, workflow and data needs. You will also be responsible for educating and orienting the organization around solving for challenges that span horizontally across the firm (optimizing client experience, addressing complex front-to-back operational challenges).
This position will be based out of our Baltimore, MD headquarters office and follows a hybrid work model with 3 days in the office and flexibility for 2 days remote. Telework for this role may be considered.
Responsibilities:
- Map out a front-to-back journey to understand current state and design a future state across various dimensions:
- Client Experience, including interactions with firm personnel, as well as digital channels.
- Internal teams and business capabilities involved in the journey (i.e. the operating model)
- Discovery and documentation of processes involved in the journey across all the teams that are involved
- Control points that are part of the journey
- Technology platforms and tools that enable the journey (e.g. digital, workflow, core processing, data platforms)
- Data domains that enable the journey
- Use current performance, insight, design and 'end-to-end' thinking to drive customer centric change and improvements.
- Identify pain points in customer journeys, design future journeys and drive implementation of actions to close gaps.
- Design, deliver and implement tools to measure customer satisfaction throughout the journey.
- Define a robust process for data capture and continuously improving technology platforms at all touchpoints.
- Build and steer action plans and monitor the deployment and implementation of improvements.
Required Qualifications
- Bachelor's degree and 8+ years of relevant work experience within Financial Services.
- Proven experience in client journey transformation or related large scale transformation roles.
- Excellent communication and interpersonal skills to work effectively with cross-functional teams and large technology programs.
- Ability to work in a matrixed organization and influence stakeholders across the organization.
- Methodical, organized individual with proven experience in change management, process improvement, project management, product management and user-centered design principles.
- Data-driven mindset with the ability to analyze and interpret data to drive decisions.
- Customer-centric mindset with a passion for delivering exceptional client experiences. Creative problem-solving skills to address client pain points and design innovative solutions.
- Project management skills with the ability to manage multiple initiatives simultaneously.
- Ability to adapt to a fast-paced and dynamic work environment.
- Experience of client onboarding and servicing journeys in a financial services environment.
Preferred Qualifications:
- Demonstrated success in translating business strategy into executable work plans that help an enterprise reach its objectives and deliver outcomes, preferably within the financial services industry
- Experience leading enterprise-level process optimization and business architecture work, such as designing and optimizing client experience journeys
- Subject matter expertise or experience implementing a PPM platform, such as Clarity or Planview
- Agile experience
- Professional work experience within a Transformation Office, Enterprise Change Office, Strategy Realization Office, Business Process Management function and/or management consulting firm
FINRA Requirements
FINRA licenses are not required and will not be supported for this role.
Work Flexibility
This role is eligible for full-time remote work.
Regional Requirements:
Base salary range:
$116,500 - $199,000 USD for the locations of: Colorado and the State of Washington
$146,000 - $248,000 USD for the locations of: California and New York
Placement within the range provided above is based on the individual's relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.
This job posting is expected to be available until 4/28/2024.
City:
State:
Community / Marketing Title: Transformation Journey Leader
Company Profile:
Location_formattedLocationLong: Maryland, US
CountryEEOText_Description: Commitment to Diversity, Equity, and Inclusion:We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.Benefits: We invest in our people through a wide range of programs and benefits, including: • Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions• Flexible and remote work opportunities• Health care benefits (medical, dental, vision)• Tuition assistance• Wellness programs (fitness reimbursement, Employee Assistance Program)Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates' well-being and addressing the needs of our clients, business, and communities is unwavering.T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.