Hippo Insurance
Account Manager (P&C License Required)
Hippo Insurance, Austin, Texas, us, 78716
Title:
Account Manager (P&C License Required)
Location:
Austin, TX (Hybrid)
Reporting to:
Manager, Account Management
Start Date : Monday, November 4, 2024
About Hippo:
Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch.
Hippo built the world's first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don't have. Simply put,
Hippo exists to protect the joy of homeownership.
About This Role:
Hippo is looking for an Account Manager to join our team on
Monday, November 4, 2024 . Account Managers use problem solving skills and a consultative approach to retain Hippo Agency business with a customer-centric approach. Account Managers identify the best Personal Lines coverage for our customers, based on the customers' individual needs. Regular proactive contact with customers will include addressing various coverage issues, including all endorsement activity, routine coverage questions, problem solving, and processing renewals.
Responsibilities include managing customer communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines cross selling and rounding out exiting customer accounts through third party carriers.
Work environment:Hybrid - Must work from Hippo office for 3 days a weekSchedule requirements: Must be able to work 8-hour shift Monday through Friday during business hours (8AM - 7PM)About You:
Sales expertise - understanding of the sales process, key terminology, and ability to close the saleActive Listening - Being fully present, making customer feel special, be a credible source of insurance information, seek clarification and listening for what isn't said (e.g., tone and emotional language)Product knowledgeProblem-Solving and Critical Thinking - Ability to analyze situations and available information to create a strategic approach/overcome objectionsGoal Driven - self-starter that is motivated by commissions and quotasClear written and oral communication and ability to explain complex terms in easy-to-understand languageEmotional Intelligence/Empathy - Ability to quickly read emotions and preferences of customers and adjust response accordinglyResourcefulness - ability to navigate multiple systems, 3rd party carrier resource libraries, Hippo Learning Management System, underwriting guidelines and other resources to obtain necessary informationWhat You'll Do:
Communicate with Hippo Customers via inbound and outbound phone calls, email, and chat to answer policy questions and recommend policy updates to ensure coverageUse a consultative approach to acquire an understanding of customers insurance objectives and needs to analyze, compare, and recommend multiple types of insurance products. Product recommendations include Hippo Products and third-party productsProactively contact current Hippo Agency customers to initiate conversation on additional Hippo and third-party products. Where applicable, assist customers transition from Hippo policy to a 3rd party carrierUse Hippo proprietary software, Gator, to quote products that meet customer insurance objectives and, when applicable, gather necessary information such as underwriting information, credit info, prior insurance coverage, loss history, details of the insurable property from the customer to bind the new policyMaintain a working knowledge of all available products to enhance service and sales abilityAdhere to company policies and procedures, as well as maintain strict confidentialityMaintain customer's account information in Salesforce, documenting conversations in activity log, sending confirmations to customers, and adhering to all other automation proceduresReviewing insurance applications to ensure they are complete and accurateSelf-motivated and able to work in a fast-paced, multi-tasking, office environment with periodic high disruption and changing prioritiesFollow-up on trailing documents to ensure a complete application is receivedAssist with basic service questions on Hippo and 3rd party carrier productsMust Haves:
3+ years' experience in Insurance Property & Casualty, required or equivalent experience in similar role such as customer service, sales or health care benefit administrationIntermediate PC skills, with a focus on the Microsoft Office suite of products (Word, Excel, Outlook, Teams, etc.) and ability to effectively learn and utilize proprietary Hippo systems and 3rd party carrier platformsAbility to simultaneously navigate between multiple applications and windowsStrong written and oral communication skillsAbility to communicate complicated information to customers in easy-to-understand terminologyCurrently hold, or have held a P&C License in the last 12 monthsNice To Haves:
Experience with Salesforce, Amazon ConnectHave a desire to help others protect their futureAre focused on learning and development to enhance your industry knowledge and expertiseBenefits and Perks :
Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our Hippos with:
Healthy Hippos Benefits
- Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k) retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)Equity
-This position is eligible for equity compensationTraining and Career Growth
- Training and internal career growth opportunitiesFlexible Time Off
- You know when and how you should rechargeLittle Hippos Program
- We offer 12 weeks of parental leave for primary and secondary caregiversHippo Habitat
- Downtown Austin, a 5-minute walk from the train station. Snacks and drinks available and catered lunches for onsite employees
Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.
Hippo's applicants are considered solely based on their qualifications, without regard to an applicant's disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo's People Team to make the need for an accommodation known.
Hippo CCPA
Account Manager (P&C License Required)
Location:
Austin, TX (Hybrid)
Reporting to:
Manager, Account Management
Start Date : Monday, November 4, 2024
About Hippo:
Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch.
Hippo built the world's first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don't have. Simply put,
Hippo exists to protect the joy of homeownership.
About This Role:
Hippo is looking for an Account Manager to join our team on
Monday, November 4, 2024 . Account Managers use problem solving skills and a consultative approach to retain Hippo Agency business with a customer-centric approach. Account Managers identify the best Personal Lines coverage for our customers, based on the customers' individual needs. Regular proactive contact with customers will include addressing various coverage issues, including all endorsement activity, routine coverage questions, problem solving, and processing renewals.
Responsibilities include managing customer communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines cross selling and rounding out exiting customer accounts through third party carriers.
Work environment:Hybrid - Must work from Hippo office for 3 days a weekSchedule requirements: Must be able to work 8-hour shift Monday through Friday during business hours (8AM - 7PM)About You:
Sales expertise - understanding of the sales process, key terminology, and ability to close the saleActive Listening - Being fully present, making customer feel special, be a credible source of insurance information, seek clarification and listening for what isn't said (e.g., tone and emotional language)Product knowledgeProblem-Solving and Critical Thinking - Ability to analyze situations and available information to create a strategic approach/overcome objectionsGoal Driven - self-starter that is motivated by commissions and quotasClear written and oral communication and ability to explain complex terms in easy-to-understand languageEmotional Intelligence/Empathy - Ability to quickly read emotions and preferences of customers and adjust response accordinglyResourcefulness - ability to navigate multiple systems, 3rd party carrier resource libraries, Hippo Learning Management System, underwriting guidelines and other resources to obtain necessary informationWhat You'll Do:
Communicate with Hippo Customers via inbound and outbound phone calls, email, and chat to answer policy questions and recommend policy updates to ensure coverageUse a consultative approach to acquire an understanding of customers insurance objectives and needs to analyze, compare, and recommend multiple types of insurance products. Product recommendations include Hippo Products and third-party productsProactively contact current Hippo Agency customers to initiate conversation on additional Hippo and third-party products. Where applicable, assist customers transition from Hippo policy to a 3rd party carrierUse Hippo proprietary software, Gator, to quote products that meet customer insurance objectives and, when applicable, gather necessary information such as underwriting information, credit info, prior insurance coverage, loss history, details of the insurable property from the customer to bind the new policyMaintain a working knowledge of all available products to enhance service and sales abilityAdhere to company policies and procedures, as well as maintain strict confidentialityMaintain customer's account information in Salesforce, documenting conversations in activity log, sending confirmations to customers, and adhering to all other automation proceduresReviewing insurance applications to ensure they are complete and accurateSelf-motivated and able to work in a fast-paced, multi-tasking, office environment with periodic high disruption and changing prioritiesFollow-up on trailing documents to ensure a complete application is receivedAssist with basic service questions on Hippo and 3rd party carrier productsMust Haves:
3+ years' experience in Insurance Property & Casualty, required or equivalent experience in similar role such as customer service, sales or health care benefit administrationIntermediate PC skills, with a focus on the Microsoft Office suite of products (Word, Excel, Outlook, Teams, etc.) and ability to effectively learn and utilize proprietary Hippo systems and 3rd party carrier platformsAbility to simultaneously navigate between multiple applications and windowsStrong written and oral communication skillsAbility to communicate complicated information to customers in easy-to-understand terminologyCurrently hold, or have held a P&C License in the last 12 monthsNice To Haves:
Experience with Salesforce, Amazon ConnectHave a desire to help others protect their futureAre focused on learning and development to enhance your industry knowledge and expertiseBenefits and Perks :
Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our Hippos with:
Healthy Hippos Benefits
- Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k) retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)Equity
-This position is eligible for equity compensationTraining and Career Growth
- Training and internal career growth opportunitiesFlexible Time Off
- You know when and how you should rechargeLittle Hippos Program
- We offer 12 weeks of parental leave for primary and secondary caregiversHippo Habitat
- Downtown Austin, a 5-minute walk from the train station. Snacks and drinks available and catered lunches for onsite employees
Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.
Hippo's applicants are considered solely based on their qualifications, without regard to an applicant's disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo's People Team to make the need for an accommodation known.
Hippo CCPA