Rocket Lawyer
Salesforce Project Manager
Rocket Lawyer, Provo, Utah, us, 84605
About Rocket Lawyer
We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.
We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company's history, to capture audiences worldwide. We are expanding our team to take on this challenge!
About the Role
As the Salesforce Project Manager for Operations you'll play a vital role at Rocket Lawyer. We are looking for a collaborative individual excited to develop and own delivery of our salesforce roadmap for our Support, Sales and Fulfillment teams, as well as critical constituents and stakeholders across the business. This proactive individual will seek to continually improve and enhance our Salesforce implementation, optimizing our workflows and processes across Ops teams by gathering requirements and user feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is critically important to us, therefore the Salesforce Project Manager should be well versed in SFDC best practices, enjoy engaging constituents and derive great satisfaction from effective and thorough documentation and detailed tactical delivery.
We are looking for someone with a good understanding of the Salesforce platform and Operations, who will quickly dig into the details of our current implementations and provide business-critical support while actively helping define our roadmap for achieving business objectives. The Salesforce Project Manager should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.
The Salesforce Project Manager will work closely with Ops business unit leaders, Product Management and other technical teams and will report directly to the Director of Business Process Optimization in Operations.
ResponsibilitiesDefine, manage and own SFDC roadmap for Support, Sales and fulfillment functions including requirement definition, documentation and prioritization based on user feedback and impeccable understanding of SFDC functionality and best practicesUnambiguously own all aspects of the implementation of changes, upgrades, new functionality, etc. in accordance with Rocket Lawyer processes while always seeking to evolve this processFacilitate Salesforce design projects and ongoing optimization effortsMaintain active understanding of our Salesforce configurations including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, reports and other as neededRelentlessly evaluate current implementation, capabilities and lead efforts to optimize external and internal customer experience, drive efficiency and automationCreate a platform roadmap and define priorities via standing stakeholder meetings in which you create agenda, drive agreement and socialize notes/outcomes/decisionsServe as primary point of contact with 3rd party providers as neededOwn the communication of any platform changes to end users and stakeholdersLead New user and ongoing user trainingSupport and facilitate definition of data model and lead efforts to improve and optimize Salesforce data quality, including partnership with constituent teams ensuring perfect alignment across ecosystemMonitor and improve user adoptionOwn technical and business process documentationWorking with integrated applications including Diapad, AirSlate, Rocket Lawyer databases and third party fulfillment integrations
Requirements
Strong Salesforce knowledge and at least 2+ years' of hands on experience with both Sales and Service CloudA proactive attitude to platform enhancementsDesigning scalable, best practice solutionsBusiness process documentationExcellent relationship-building skillsAbility to liaise with stakeholders at all levelsTranslating requirements into technical solutionsExperience in change management and governanceTraining end users and key stakeholdersTechnical documentation experienceAvailable and responsive to questionsExperience defining Salesforce configurations, including (but not limited to): workflows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reportsPreferred Qualifications
Experience in Operations/Sales/Fulfillment functionsDemonstrates continued personal/professional developmentActive in the Salesforce communityBenefits & Perks
Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)Unlimited PTOCompetitive salary packagesLife insuranceDisability benefitsSupplemental Optional Life Insurance BenefitsFSA Options OptionalHSA with Company Match401k program with Company MatchFertility Assistance and Planning optionsWellhub & ClassPass fitness platformsComprehensive Pet Insurance optionsFinancial Wellbeing & Student Loan Program accessAccess to additional Mental Health & Wellbeing resourcesPre-tax Commuter/Transit BenefitsFree Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses.
All your information will be kept confidential according to EEO guidelines.
You may request reasonable accommodations by sending an email to hr@rocketlawyer.com.
All Locations
$93,000-$120,000 USD
By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.
We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.
We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company's history, to capture audiences worldwide. We are expanding our team to take on this challenge!
About the Role
As the Salesforce Project Manager for Operations you'll play a vital role at Rocket Lawyer. We are looking for a collaborative individual excited to develop and own delivery of our salesforce roadmap for our Support, Sales and Fulfillment teams, as well as critical constituents and stakeholders across the business. This proactive individual will seek to continually improve and enhance our Salesforce implementation, optimizing our workflows and processes across Ops teams by gathering requirements and user feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is critically important to us, therefore the Salesforce Project Manager should be well versed in SFDC best practices, enjoy engaging constituents and derive great satisfaction from effective and thorough documentation and detailed tactical delivery.
We are looking for someone with a good understanding of the Salesforce platform and Operations, who will quickly dig into the details of our current implementations and provide business-critical support while actively helping define our roadmap for achieving business objectives. The Salesforce Project Manager should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.
The Salesforce Project Manager will work closely with Ops business unit leaders, Product Management and other technical teams and will report directly to the Director of Business Process Optimization in Operations.
ResponsibilitiesDefine, manage and own SFDC roadmap for Support, Sales and fulfillment functions including requirement definition, documentation and prioritization based on user feedback and impeccable understanding of SFDC functionality and best practicesUnambiguously own all aspects of the implementation of changes, upgrades, new functionality, etc. in accordance with Rocket Lawyer processes while always seeking to evolve this processFacilitate Salesforce design projects and ongoing optimization effortsMaintain active understanding of our Salesforce configurations including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, reports and other as neededRelentlessly evaluate current implementation, capabilities and lead efforts to optimize external and internal customer experience, drive efficiency and automationCreate a platform roadmap and define priorities via standing stakeholder meetings in which you create agenda, drive agreement and socialize notes/outcomes/decisionsServe as primary point of contact with 3rd party providers as neededOwn the communication of any platform changes to end users and stakeholdersLead New user and ongoing user trainingSupport and facilitate definition of data model and lead efforts to improve and optimize Salesforce data quality, including partnership with constituent teams ensuring perfect alignment across ecosystemMonitor and improve user adoptionOwn technical and business process documentationWorking with integrated applications including Diapad, AirSlate, Rocket Lawyer databases and third party fulfillment integrations
Requirements
Strong Salesforce knowledge and at least 2+ years' of hands on experience with both Sales and Service CloudA proactive attitude to platform enhancementsDesigning scalable, best practice solutionsBusiness process documentationExcellent relationship-building skillsAbility to liaise with stakeholders at all levelsTranslating requirements into technical solutionsExperience in change management and governanceTraining end users and key stakeholdersTechnical documentation experienceAvailable and responsive to questionsExperience defining Salesforce configurations, including (but not limited to): workflows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reportsPreferred Qualifications
Experience in Operations/Sales/Fulfillment functionsDemonstrates continued personal/professional developmentActive in the Salesforce communityBenefits & Perks
Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)Unlimited PTOCompetitive salary packagesLife insuranceDisability benefitsSupplemental Optional Life Insurance BenefitsFSA Options OptionalHSA with Company Match401k program with Company MatchFertility Assistance and Planning optionsWellhub & ClassPass fitness platformsComprehensive Pet Insurance optionsFinancial Wellbeing & Student Loan Program accessAccess to additional Mental Health & Wellbeing resourcesPre-tax Commuter/Transit BenefitsFree Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses.
All your information will be kept confidential according to EEO guidelines.
You may request reasonable accommodations by sending an email to hr@rocketlawyer.com.
All Locations
$93,000-$120,000 USD
By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.