Rush University Medical Center
Transition of Care Specialist
Rush University Medical Center, Oklahoma City, Oklahoma, United States,
Rush University Medical Center - Transition of Care Specialist - Chicago, Illinois
Hospital:
RUSH University Medical CenterDepartment:
Specialty Drug SolutionsWork Type:
Full Time (Total FTE between 0.9 and 1.0)Shift:
Shift 1Work Schedule:
8 Hr (8:00:00 AM - 4:30:00 PM)Summary:The Transition of Care Specialist serves as an expert consultant to hospital staff and a clinical educator and advocate for patients, with the goals of raising awareness about the benefits of home infusion and optimizing the transition of care for patients referred to the Rush Home Infusion Pharmacy or the HDM portfolio of pharmacies. The Specialist will educate patients, physicians, case managers, and all customers regarding disease states, infusion therapy, transitional care management, and HDM pharmacy programs and services. The Specialist will facilitate patient care coordination for patients referred to the HDM pharmacies, including initial patient set-up and patient/caregiver education. The Specialist interfaces with healthcare professionals and hospital staff to strengthen partnerships and grow the HDM pharmacies through referrals. Exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.Required Job Qualifications:High School Diploma or Equivalent.Five years' experience in the alternate site care environment.Excellent problem-solving skills and the ability to work independently in a fast-paced environment.Experience providing customer service to both internal and external customers, including meeting quality standards for service and evaluation of customer satisfaction.Excellent interpersonal, verbal and written communication skills and organizational skills.Knowledge of and guarantees compliance with state and federal regulations, accrediting body standards, HDM pharmacy policies and procedures, and standards of performance.Knowledge of marketing strategies, processes, and available resources.Ability to develop, plan, and implement short- and long-range goals.Experience in identifying operational issues and recommending and implementing strategies to resolve problems.Computer skills (Word, Excel, patient databases, email); experience using voicemail and cell phones.Advanced knowledge of Medicare, Medicaid, and insurance benefits.Responsibilities:Interacts with area service providers daily to facilitate assessment of patients selected by the hospital/clinic/doctor office to receive care in the alternate setting by the Rush Infusion Pharmacies.Assures proper placement of patients within the Rush outpatient pharmacy services arena.Coordinates reviews of patient's medical record to gather appropriate assessment documents for effective treatment planning.Educates patients, their caregivers, and the Rush Medical Staff about the services and products that the Rush Pharmacies provide.Represents and serves as the point of contact between the Rush Infusion Pharmacies and all other levels of care.Effectively communicates with all levels of care to assure a smooth transition from hospital to home.Works in collaboration with the patient and their caregiver to implement an effective treatment plan.Maintains a positive relationship with internal customers and works collaboratively with others throughout the company.Educates and assists patients in qualifying for third-party assistance or reimbursement.Maintains professionalism at all times and follows through on commitments to others.Visits customer referral sources frequently to inquire about satisfaction with the HDM pharmacies.Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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Hospital:
RUSH University Medical CenterDepartment:
Specialty Drug SolutionsWork Type:
Full Time (Total FTE between 0.9 and 1.0)Shift:
Shift 1Work Schedule:
8 Hr (8:00:00 AM - 4:30:00 PM)Summary:The Transition of Care Specialist serves as an expert consultant to hospital staff and a clinical educator and advocate for patients, with the goals of raising awareness about the benefits of home infusion and optimizing the transition of care for patients referred to the Rush Home Infusion Pharmacy or the HDM portfolio of pharmacies. The Specialist will educate patients, physicians, case managers, and all customers regarding disease states, infusion therapy, transitional care management, and HDM pharmacy programs and services. The Specialist will facilitate patient care coordination for patients referred to the HDM pharmacies, including initial patient set-up and patient/caregiver education. The Specialist interfaces with healthcare professionals and hospital staff to strengthen partnerships and grow the HDM pharmacies through referrals. Exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.Required Job Qualifications:High School Diploma or Equivalent.Five years' experience in the alternate site care environment.Excellent problem-solving skills and the ability to work independently in a fast-paced environment.Experience providing customer service to both internal and external customers, including meeting quality standards for service and evaluation of customer satisfaction.Excellent interpersonal, verbal and written communication skills and organizational skills.Knowledge of and guarantees compliance with state and federal regulations, accrediting body standards, HDM pharmacy policies and procedures, and standards of performance.Knowledge of marketing strategies, processes, and available resources.Ability to develop, plan, and implement short- and long-range goals.Experience in identifying operational issues and recommending and implementing strategies to resolve problems.Computer skills (Word, Excel, patient databases, email); experience using voicemail and cell phones.Advanced knowledge of Medicare, Medicaid, and insurance benefits.Responsibilities:Interacts with area service providers daily to facilitate assessment of patients selected by the hospital/clinic/doctor office to receive care in the alternate setting by the Rush Infusion Pharmacies.Assures proper placement of patients within the Rush outpatient pharmacy services arena.Coordinates reviews of patient's medical record to gather appropriate assessment documents for effective treatment planning.Educates patients, their caregivers, and the Rush Medical Staff about the services and products that the Rush Pharmacies provide.Represents and serves as the point of contact between the Rush Infusion Pharmacies and all other levels of care.Effectively communicates with all levels of care to assure a smooth transition from hospital to home.Works in collaboration with the patient and their caregiver to implement an effective treatment plan.Maintains a positive relationship with internal customers and works collaboratively with others throughout the company.Educates and assists patients in qualifying for third-party assistance or reimbursement.Maintains professionalism at all times and follows through on commitments to others.Visits customer referral sources frequently to inquire about satisfaction with the HDM pharmacies.Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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