Paycom Online
New Client Setup Specialist
Paycom Online, Oklahoma City, Oklahoma, United States, 73116
The NCS Specialist is responsible for onboarding and guiding new clients to achieve their first successful payroll within Paycom. The NCS Specialist will help educate new clients, customize system setup to client’s needs, and ensure the smooth adoption of the Paycom solution.RESPONSIBILITIES
Implement Paycom’s solutions to clients, following Paycom’s guidelines, and in accordance with the client’s expectations.Proactively anticipate client(s) needs and assess risk.Complete conversion of data through Paycom’s internal systems to ensure data integrity.Hold internal and external partners accountable to project objectives and timelines.Easily adapt to internal process changes and stay up to date on product developments.Ensure accuracy of all aspects of client setup.Actively drive the company vision through the utilization of the Paycom solution.Communicate and collaborate effectively with clients and colleagues to establish cordial and effective working relationships.Make independent decisions on problem resolution that are consistent with Paycom policies and procedures.Provide guidance and training to team members as they are learning new skills.Demonstrate initiative by constantly looking for and recommending ways to improve the Implementation process and client experience.Adhere to all policies of Paycom, including those outlined in the Paycom Employee Handbook.Qualifications
Education/Certification:
Bachelor’s DegreeExperience:
In lieu of a Bachelor’s degree, you must have 1 year of continuous employment within New Client Setup Department.PREFERRED QUALIFICATIONS
Education/Certification:
Bachelor’s Degree in business-related field.Skills/Abilities:
Strong organizational skills while managing multiple tasks or projects.Software troubleshooting experience.Consistently and effectively executes client meetings with business acumen.Ability to work as part of a cross-functional team.Intermediate knowledge of the industry, product, and processes.Detail oriented and consistently delivers high-quality results.Intermediate project management and planning skills.Maintains professional appearance and calm demeanor.Ability to prioritize objectives.Intermediate problem solving and conflict resolution skills.Writes clearly and informatively.Bilingual preferred (Ability to read, write and translate in both English and Spanish).
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Implement Paycom’s solutions to clients, following Paycom’s guidelines, and in accordance with the client’s expectations.Proactively anticipate client(s) needs and assess risk.Complete conversion of data through Paycom’s internal systems to ensure data integrity.Hold internal and external partners accountable to project objectives and timelines.Easily adapt to internal process changes and stay up to date on product developments.Ensure accuracy of all aspects of client setup.Actively drive the company vision through the utilization of the Paycom solution.Communicate and collaborate effectively with clients and colleagues to establish cordial and effective working relationships.Make independent decisions on problem resolution that are consistent with Paycom policies and procedures.Provide guidance and training to team members as they are learning new skills.Demonstrate initiative by constantly looking for and recommending ways to improve the Implementation process and client experience.Adhere to all policies of Paycom, including those outlined in the Paycom Employee Handbook.Qualifications
Education/Certification:
Bachelor’s DegreeExperience:
In lieu of a Bachelor’s degree, you must have 1 year of continuous employment within New Client Setup Department.PREFERRED QUALIFICATIONS
Education/Certification:
Bachelor’s Degree in business-related field.Skills/Abilities:
Strong organizational skills while managing multiple tasks or projects.Software troubleshooting experience.Consistently and effectively executes client meetings with business acumen.Ability to work as part of a cross-functional team.Intermediate knowledge of the industry, product, and processes.Detail oriented and consistently delivers high-quality results.Intermediate project management and planning skills.Maintains professional appearance and calm demeanor.Ability to prioritize objectives.Intermediate problem solving and conflict resolution skills.Writes clearly and informatively.Bilingual preferred (Ability to read, write and translate in both English and Spanish).
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