City of New Orleans
UTILITY SENIOR SERVICES MANAGER (BILLING DIRECTOR) (CLASS CODE 3095)
City of New Orleans, New Orleans, Louisiana, United States, 70123
Professional, supervisory, administrative, and technical work directing all activities relating to the Billing and Accounts Receivables Department. The Director of Billing and Accounts Receivables is responsible for monitoring and managing all functional areas of the billing office, including billing, reimbursement, accounts receivable, and related compliance and privacy requirements. The position is also responsible for the overall performance of SWBNO’s billing hearing functions. Position will also function as the second in command to the Chief Customer Service Officer. Work includes planning, assigning and reviewing the work of mid and lower-level managers and providing leadership, personnel and technical guidance to staff.
Minimum Qualifications
A Bachelor's Degree in Business Administration, Finance, Management, or related field from an accredited college or university. Six (6) years of professional, salaried, administrative experience in a similar role. At least two (2) years of this experience must have included supervising a professional staff engaged in Billing, Collections, Bankruptcy and/or Customer Service work, and monitoring and managing budgets. Note:
Prior to appointment, the hiring agency is required to verify education claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification. Background Check:
The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant’s criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Working Test Period:
Effective August 1, 2023, the working test (probationary) period for all positions in the classified service is one year. Substance Abuse Testing:
The City of New Orleans has a comprehensive program of substance abuse testing. Candidates for employment for certain positions where the health, welfare and/or safety of the public, co-workers and the individual employee is at risk will have to undergo pre-employment substance abuse screening. Equal Opportunity Employer:
The City of New Orleans is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, age, physical or mental disability, sexual orientation, creed, culture, or ancestry.
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A Bachelor's Degree in Business Administration, Finance, Management, or related field from an accredited college or university. Six (6) years of professional, salaried, administrative experience in a similar role. At least two (2) years of this experience must have included supervising a professional staff engaged in Billing, Collections, Bankruptcy and/or Customer Service work, and monitoring and managing budgets. Note:
Prior to appointment, the hiring agency is required to verify education claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification. Background Check:
The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant’s criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Working Test Period:
Effective August 1, 2023, the working test (probationary) period for all positions in the classified service is one year. Substance Abuse Testing:
The City of New Orleans has a comprehensive program of substance abuse testing. Candidates for employment for certain positions where the health, welfare and/or safety of the public, co-workers and the individual employee is at risk will have to undergo pre-employment substance abuse screening. Equal Opportunity Employer:
The City of New Orleans is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, age, physical or mental disability, sexual orientation, creed, culture, or ancestry.
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