Vasion
Technical Account Manager - Enterprise
Vasion, Lehi, Utah, United States, 84043
Vasion is looking for a Technical Account Manager (TAM) - Enterprise that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.
Note: Remote work is available for this position.
POSITION SUMMARY
You will be the primary technical resource for TAM Customers in our Enterprise accounts. The selected candidate is responsible for actively driving Customer success, being a master facilitator and managing the technology implementation of our software. The TAM will provide a broad range of expertise to analyze, propose change and determine its effectiveness from the perspective of the customer. At each phase, the candidate must be able to identify and remove technical barriers supporting the software and our Customers. The candidate must be able to articulate the technology and product positioning to both business and technical users. The candidate must be able to establish and maintain strong relationships throughout the customer life cycle and promote customer satisfaction.
RESPONSIBILITIES
Prompt, concise, and friendly communications providing high quality service and leadership to align with customer goals and requestsTeamwork and collaboration with Professional Services, Systems Integration, Sales, Engineering, Support, Product Management, and Customer Success to effectively coordinate project execution and completion hand-offEnsure excellent customer experience with Premier Support and Master Facilitator, quickly and effectively overcoming any technical barriers encountered along the way.Helping customers attain value from the products or services they've purchased, ideally assisting them in gaining more value than they anticipated.Monitoring common technical support questions and creating scripts for handling those support requests at scale.Give technical product expertise and recommendations to customers and partners while developing the role as a trusted technical advisor.Highly organized with ability to manage multiple projectsProven experience interfacing with professional level managementAbility to work in a team-based environment on large scale dealsDemonstrated ability to work independently to develop client relationshipsDoes not let important details slip through the cracks or derail a projectMake recommendations and provide guidance to produce high quality documentationExcellent written and verbal skillsRequirements
5+ years of experience supporting Enterprise customers5+ years of related Microsoft IT desktop support experience5+ years Network/LAN/System administration experience5+ years Providing Technical Customer ServiceSomeone who understands logic and coding who is a self-starter that can figure things out.Familiarity, awareness, and strong solid understanding of Infrastructure Knowledge in Azure and/or AWSDatabase knowledge and experience in MySQL and Microsoft sqlWorking knowledge of VDI (Citrix, VMware, ESXi, Hyper-V, IGEL & Google Cloud Platform)An enthusiastic person who loves working in an entrepreneurial environment with smart, talented, and passionate individuals who just happen to make and sell amazing software.Have the proficiency to think strategically about people, process, and technology challenges as they help our customers realize the investment, efficiencies, advantages, automations, and innovation available in the Vasion Solutions.Have a strong desire to succeed by owning your role, responsibilities and Customer needs.Adept at multitasking to achieve individual, team and organizational goalsPracticed at public speaking, delivering presentations and product installationAbility to Listen, Understand, Adapt, and Articulate:Listen to the customer tell their storyUnderstand the challenges the customer facesAdapt messaging to identify solutionsArticulate a winning game plan to the customerUnderstanding of LANs, VLANs, SaaS and WANsWorking knowledge of Active Directory & LDAPWorking knowledge of Idp (Okta, Azure, etc.)Working knowledge of applications deployment using GPO, SCCM, or othersMicrosoft Office Suite, html basics, basic scripting, website administration, and IISMastery of one or more client operating systems: Microsoft, Apple OS X, Chromebooks, Linux Ubuntu, RedHat, IGELSalesforce, Microsoft Office, and Google Docs experience a plusAssociates/Bachelors preferred in Computer ScienceAble to travel up to 20% of the timeBenefits
Flexible work environmentDiscretionary Vacation bonusFlexible paid time offPaid parental leaveCompetitive payA full suite of traditional benefitsTraining/Advancement opportunities401k with company-matchMental Health Wellness SupportFinancial wellness educationCompany-contributed HSAHeadquarter perks include gym, pickleball, snacks & drinks, arcade, theater room, monthly All Hands lunch, etc.Lehi, Utah office perks include gym access, snacks & drinks, monthly All Hands lunchOUR CORE VALUES
Vasion looks for people who will exemplify its core values and are driven to become:
Action Owners (Extreme Ownership by Jocko Willink and Leif Babin)Candor Seekers (Radical Candor by Kim Scott)Relationship Builders (Leadership and Self-deception by The Arbinger Institute)Storytellers (Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller)
MORE ABOUT VASION
Visit https://www.vasion.com and https://www.printerlogic.com.
ADDITIONAL INFORMATION
Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation, and other legally protected characteristics.
Note: Remote work is available for this position.
POSITION SUMMARY
You will be the primary technical resource for TAM Customers in our Enterprise accounts. The selected candidate is responsible for actively driving Customer success, being a master facilitator and managing the technology implementation of our software. The TAM will provide a broad range of expertise to analyze, propose change and determine its effectiveness from the perspective of the customer. At each phase, the candidate must be able to identify and remove technical barriers supporting the software and our Customers. The candidate must be able to articulate the technology and product positioning to both business and technical users. The candidate must be able to establish and maintain strong relationships throughout the customer life cycle and promote customer satisfaction.
RESPONSIBILITIES
Prompt, concise, and friendly communications providing high quality service and leadership to align with customer goals and requestsTeamwork and collaboration with Professional Services, Systems Integration, Sales, Engineering, Support, Product Management, and Customer Success to effectively coordinate project execution and completion hand-offEnsure excellent customer experience with Premier Support and Master Facilitator, quickly and effectively overcoming any technical barriers encountered along the way.Helping customers attain value from the products or services they've purchased, ideally assisting them in gaining more value than they anticipated.Monitoring common technical support questions and creating scripts for handling those support requests at scale.Give technical product expertise and recommendations to customers and partners while developing the role as a trusted technical advisor.Highly organized with ability to manage multiple projectsProven experience interfacing with professional level managementAbility to work in a team-based environment on large scale dealsDemonstrated ability to work independently to develop client relationshipsDoes not let important details slip through the cracks or derail a projectMake recommendations and provide guidance to produce high quality documentationExcellent written and verbal skillsRequirements
5+ years of experience supporting Enterprise customers5+ years of related Microsoft IT desktop support experience5+ years Network/LAN/System administration experience5+ years Providing Technical Customer ServiceSomeone who understands logic and coding who is a self-starter that can figure things out.Familiarity, awareness, and strong solid understanding of Infrastructure Knowledge in Azure and/or AWSDatabase knowledge and experience in MySQL and Microsoft sqlWorking knowledge of VDI (Citrix, VMware, ESXi, Hyper-V, IGEL & Google Cloud Platform)An enthusiastic person who loves working in an entrepreneurial environment with smart, talented, and passionate individuals who just happen to make and sell amazing software.Have the proficiency to think strategically about people, process, and technology challenges as they help our customers realize the investment, efficiencies, advantages, automations, and innovation available in the Vasion Solutions.Have a strong desire to succeed by owning your role, responsibilities and Customer needs.Adept at multitasking to achieve individual, team and organizational goalsPracticed at public speaking, delivering presentations and product installationAbility to Listen, Understand, Adapt, and Articulate:Listen to the customer tell their storyUnderstand the challenges the customer facesAdapt messaging to identify solutionsArticulate a winning game plan to the customerUnderstanding of LANs, VLANs, SaaS and WANsWorking knowledge of Active Directory & LDAPWorking knowledge of Idp (Okta, Azure, etc.)Working knowledge of applications deployment using GPO, SCCM, or othersMicrosoft Office Suite, html basics, basic scripting, website administration, and IISMastery of one or more client operating systems: Microsoft, Apple OS X, Chromebooks, Linux Ubuntu, RedHat, IGELSalesforce, Microsoft Office, and Google Docs experience a plusAssociates/Bachelors preferred in Computer ScienceAble to travel up to 20% of the timeBenefits
Flexible work environmentDiscretionary Vacation bonusFlexible paid time offPaid parental leaveCompetitive payA full suite of traditional benefitsTraining/Advancement opportunities401k with company-matchMental Health Wellness SupportFinancial wellness educationCompany-contributed HSAHeadquarter perks include gym, pickleball, snacks & drinks, arcade, theater room, monthly All Hands lunch, etc.Lehi, Utah office perks include gym access, snacks & drinks, monthly All Hands lunchOUR CORE VALUES
Vasion looks for people who will exemplify its core values and are driven to become:
Action Owners (Extreme Ownership by Jocko Willink and Leif Babin)Candor Seekers (Radical Candor by Kim Scott)Relationship Builders (Leadership and Self-deception by The Arbinger Institute)Storytellers (Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller)
MORE ABOUT VASION
Visit https://www.vasion.com and https://www.printerlogic.com.
ADDITIONAL INFORMATION
Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation, and other legally protected characteristics.