Accor Hotels
Incentives, Meetings & Events Coordinator
Accor Hotels, Los Angeles, California, United States, 90079
Company Description
Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob Description
Incentives, Meetings & Events CoordinatorWhat is in it for you:Employee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and the opportunity to earn qualifications while you workOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21What you will be doing:Reporting to the Incentives, Conventions & Meetings Manager, or her designate, responsibilities and essential job functions include but are not limited to the following:Maintaining and improving the hotel's catering business as well as any other market segment assigned.Maintaining existing relationships with clients as well as soliciting new business to achieve sales targets.Establishing and maintaining rapport with clients, prior to, throughout, and post-conference, exceeding their expectations and encouraging repeat business.Expediting function bookings, preparing function resumes, event contracts, and agreements to all departments in the hotel.Tracking and analyzing competitive set pricing and yield strategies, gaining the ability to predict the competition set reaction to changes in the marketplace.Consistently offering professional, engaging, and friendly service.Responsible for the sales and management of all group bookings of meeting rooms or more that do not require catering (with the exception of breakfast).This includes the management of PCO group blocks relating to inventory, payment, and group setup, where that group does not include catering.Handling enquiries for group bookings via fax, email, or phone during the shift, communicating immediately, and providing a reply or confirmation within a reasonable timeframe (24 hours).Handling any other department issues related to groups (follow up on prepayment, routing, vouchers…).Preparing group information sheets (group movements) and briefing all involved prior to the arrival of the group.Managing hotel inventory in relation to group reservations and monitoring potential wash of business.Producing reports and statistics as requested by the Incentives, Conventions & Events Manager. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3-month Group Forecasts.Managing group payments, cancellations, rooming lists, and terms and conditions.Maintaining a precise filing system for all group reservations and correspondence.Ensuring prompt input of reservations and data for the next 3-month period for all group enquiries & bookings (within 24 hours).Performing all reservations duties including making and entering reservations as required (e-mail, fax, phone).Handling guest complaints and enquiries in an efficient and professional manner and ensuring the ICME Manager is informed of any guest feedback.Qualifications
Your experience and skills include:Previous sales or F&B experience is preferred.Computer literate in Microsoft Windows applications and/or relevant computer applications required.Excellent communication skills, both written and verbal required.Strong interpersonal and problem-solving abilities.Highly responsible & reliable.Ability to focus attention on guest needs, remaining calm and courteous at all times.Highly passionate and energetic coordinator willing to evolve in an innovative, fun, and fast-paced environment.Previous experience is an asset.2-3 years’ experience in Hotel Sales.At least a degree in Hotel Management or Hospitality Management.Additional Information
Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
#J-18808-Ljbffr
Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob Description
Incentives, Meetings & Events CoordinatorWhat is in it for you:Employee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and the opportunity to earn qualifications while you workOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21What you will be doing:Reporting to the Incentives, Conventions & Meetings Manager, or her designate, responsibilities and essential job functions include but are not limited to the following:Maintaining and improving the hotel's catering business as well as any other market segment assigned.Maintaining existing relationships with clients as well as soliciting new business to achieve sales targets.Establishing and maintaining rapport with clients, prior to, throughout, and post-conference, exceeding their expectations and encouraging repeat business.Expediting function bookings, preparing function resumes, event contracts, and agreements to all departments in the hotel.Tracking and analyzing competitive set pricing and yield strategies, gaining the ability to predict the competition set reaction to changes in the marketplace.Consistently offering professional, engaging, and friendly service.Responsible for the sales and management of all group bookings of meeting rooms or more that do not require catering (with the exception of breakfast).This includes the management of PCO group blocks relating to inventory, payment, and group setup, where that group does not include catering.Handling enquiries for group bookings via fax, email, or phone during the shift, communicating immediately, and providing a reply or confirmation within a reasonable timeframe (24 hours).Handling any other department issues related to groups (follow up on prepayment, routing, vouchers…).Preparing group information sheets (group movements) and briefing all involved prior to the arrival of the group.Managing hotel inventory in relation to group reservations and monitoring potential wash of business.Producing reports and statistics as requested by the Incentives, Conventions & Events Manager. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3-month Group Forecasts.Managing group payments, cancellations, rooming lists, and terms and conditions.Maintaining a precise filing system for all group reservations and correspondence.Ensuring prompt input of reservations and data for the next 3-month period for all group enquiries & bookings (within 24 hours).Performing all reservations duties including making and entering reservations as required (e-mail, fax, phone).Handling guest complaints and enquiries in an efficient and professional manner and ensuring the ICME Manager is informed of any guest feedback.Qualifications
Your experience and skills include:Previous sales or F&B experience is preferred.Computer literate in Microsoft Windows applications and/or relevant computer applications required.Excellent communication skills, both written and verbal required.Strong interpersonal and problem-solving abilities.Highly responsible & reliable.Ability to focus attention on guest needs, remaining calm and courteous at all times.Highly passionate and energetic coordinator willing to evolve in an innovative, fun, and fast-paced environment.Previous experience is an asset.2-3 years’ experience in Hotel Sales.At least a degree in Hotel Management or Hospitality Management.Additional Information
Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
#J-18808-Ljbffr