Regional Application Engineer

DescriptionWho we are

:Aerzen USA Corporation

is an international manufacturer of positive displacement blowers, hybrid blowers, screw compressors, and turbo blowers. These high-quality machines are used for air and gas applications across many essential industries, including: Wastewater, Cement, Biogas, Pharmaceutical, and Food, among many others. We are

One Team , and we

Empower

our team members to be both

Inquisitive

and

Evolutionary .What we offer:We offer a

competitive salary, generous health benefits,

a

401(k) with company match, Tuition Reimbursement,

and a

Profit-Sharing bonus

package, along with the opportunity to work with a dynamic group of professionals in a

triple-bottom-line business philosophy of “People, Planet, Prosperity”.What you will do:The Regional Application Engineer is responsible for providing application engineering support and managing customer communications related to Sales Orders. This includes specification review, quoting, order entry, submittals, communicating project status updates, and facilitating project signoffs. The primary goals of this role are to improve customer satisfaction and support the Sales team’s focus and effort on revenue growth. This person works with the Regional Sales Manager and Sales Director to track goals and objectives for the region (CRM opportunity management, on-time delivery metrics, speed to quote, win/loss ratios, etc.).Quote Administration

-

Provides timely and accurate quotations and bid proposals to customers. Works with Sales and Engineering teams to identify the appropriate equipment selections. Manage quotation pipeline and maintain follow-up communications with customers to drive sales.Specification Review

– Provides accurate detailed review of Engineering Specifications related to Aerzen scope of supply, including recommendations and comments to best position Aerzen in sales opportunity.Vendor Equipment Inquiries

–

Utilize customer specifications and datasheets to source pricing and scope proposals from third-party vendors. Work directly with vendors to ensure compliance with specifications and project budget requirements.Order Entry

– Confirms the accuracy of customer data, order information, and alignment to quotation. Enters orders into ERP system and/or works with internal partners to ensure accuracy for entry of complex orders.Order Confirmation

– Engages directly with customers to confirm receipt of orders and communicate estimated lead time of Aerzen deliverables.Submittal Tracking

– Communicates with customers regarding project submittals and drawings for Aerzen standard equipment after order confirmation. For complex, non-standard projects, works with Aerzen Project Management in submittal preparation and communication.Order Administration

– Responsible for tracking milestone dates related to sales orders. Manages communication between internal and external customers to ensure clear and accurate details. Tracks on-time delivery to ensure customer satisfaction and minimize disruption to our production schedules. Engages with Aerzen Project Manager, as necessary, to ensure project remains on track with Customer timeline and expectations.Invoicing

– Ensures all milestone invoices are sent to customers. Works with A/R team to encourage timely payment of open invoices.Startup Coordination

- Works with customers to confirm all parties are prepared for startup requirements of new packages. Responsible to follow project through customer sign-off of project. Ensures a clean handoff to the Aftersales team.Quality and Warranty

– Responsible for addressing customer related complaints prior to project sign-off. Works with customers to confirm accuracy and details of complaint, as required, and engages with the Project Manager, Aftersales, and Quality to ensure a solution is developed and NCP are generated.Customer Visits

– Will travel with Regional Sales Managers to customer locations to develop relationships, discuss projects, and support outside sales efforts.Lead Generation

– Generates sales leads/opportunities while interacting with customers and works closely with the Regional Sales Managers to effectively identify and pursue opportunities.Lead Management

– Works closely with the Regional Service Managers and Sales team to track and update opportunities within Salesforce. Provides timely follow-up on open actions and opportunities.RequirementsEducation:

Bachelor's Degree (four-year college or technical school) or Work Equivalent,Field of Study: Technical or Business related, Engineering degree preferred.Experience:

Entry Level to 3 years of related customer support experience.Computer Skills:

Proficient in Windows 10, Microsoft Office; CRM and ERP experience (Salesforce and Business Central/ Navision) is a plus.

#J-18808-Ljbffr