IT Service Management (HEAT)

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.Job Description

Customization, configuration, and administration of HEAT (FrontRange) application - HEAT v7HEAT CMDB configuration and integration with other productsWork with customers and business owners to establish functional requirementsDesign and develop complex workflows and automationParticipate in assessment of a new IT Service Management tool. Analyze proprietary and SaaS-based Enterprise IT Service Management (ITSM) platforms such as ServiceNow, BMC Remedy, and FrontRangeParticipate in a life cycle implementation for the new IT Service Management tool (scoping/planning, requirements gathering, design, development, testing, launch and support)Provide training to the tool usersQualifications

3+ years IT Service Management system experience, preferably with FrontRange/Heat SoftwareDeep knowledge and experience with implementing ITIL Core processes in HEAT (ITSM) environment, specifically Incident, Request Fulfillment, Change, and Problem Management processesKnowledge of T-SQL, MySQL, SSISExperience participating in business/system integration effortsExpertise with implementing ITIL processes and leveraging best practicesAbility to work effectively in a team-oriented, collaborative environment and on your ownStrong interpersonal, oral and written communication skillsProven problem-solving abilities and strong attention to detail and quality of workEnthusiasm for customer service and IT support as well as learning new software technologiesAdditional Information

All your information will be kept confidential according to EEO guidelines.

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