Mars, Incorporated and its Affiliates
Director - Process Excellence Office
Mars, Incorporated and its Affiliates, Chicago, Illinois, United States, 60290
Job Description:In this dynamic product owner role, you'll have the opportunity to revolutionize and institutionalize how we design and implement service management processes, CMDB, service introduction, Lean Six Sigma, business continuity, and disaster recovery process. Empower our associates with the right and fit-for-purpose processes, tools, framework, methodology, metrics, and governance so they can take decisive action, maximizing value and making a meaningful impact on our customers – technical debt reduction, business resiliency, driving process efficiency and effectiveness, and making easier is better.What are we looking for?
Master’s degree in engineering, management, or related field preferred, or equivalent experience
Extensive experience in ITSM, L6S, CMDB, disaster recovery, service introduction to operations
Demonstrated track record in understanding and shaping strategic service management analytics solutions within a business context
Proven consulting experience in the consumer products goods industry preferred
What will be your key responsibilities?
Work in partnership with the GDO service lines (Business Delivery Services, Enterprise Delivery Services, Information Security, Segment Technology Office), external partners, and the wider organization (Enterprise and Segments) to design and implement best-in-class and fit-for-purpose service management strategy that aligns with organizational goals and strategy
Drive the adoption of the ITSM process and measure the efficiency and effectiveness of processes
Provide strategic recommendations based on data and insights gathered through the ITSM key performance metrics
Oversee design, implementation, maintenance, and continuous improvement of the CMDB and ensure its alignment with business needs
Evaluate and improve CMDB performance and maturity
Design and implement the continuous improvement process to deliver business value (cost, quality, time) by leveraging Lean Six Sigma methodology, tools, frameworks, while providing coaching and leadership to train associates in Green, White, and Black belt
Design and implement BCP and DR to drive business resiliency
Design, implement, and govern the overall service introduction process, integrating PMX and ensuring seamless transitions of services from projects to operations – cost, quality, and time
Publish periodic performance metrics to the GDO stakeholders
What can you expect from Mars?
Work with over 140,000 diverse and talented associates, all guided by the Five Principles
Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today
Best-in-class learning and development support from day one, including access to our in-house Mars University
An industry-competitive salary and benefits package, including company bonus
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Master’s degree in engineering, management, or related field preferred, or equivalent experience
Extensive experience in ITSM, L6S, CMDB, disaster recovery, service introduction to operations
Demonstrated track record in understanding and shaping strategic service management analytics solutions within a business context
Proven consulting experience in the consumer products goods industry preferred
What will be your key responsibilities?
Work in partnership with the GDO service lines (Business Delivery Services, Enterprise Delivery Services, Information Security, Segment Technology Office), external partners, and the wider organization (Enterprise and Segments) to design and implement best-in-class and fit-for-purpose service management strategy that aligns with organizational goals and strategy
Drive the adoption of the ITSM process and measure the efficiency and effectiveness of processes
Provide strategic recommendations based on data and insights gathered through the ITSM key performance metrics
Oversee design, implementation, maintenance, and continuous improvement of the CMDB and ensure its alignment with business needs
Evaluate and improve CMDB performance and maturity
Design and implement the continuous improvement process to deliver business value (cost, quality, time) by leveraging Lean Six Sigma methodology, tools, frameworks, while providing coaching and leadership to train associates in Green, White, and Black belt
Design and implement BCP and DR to drive business resiliency
Design, implement, and govern the overall service introduction process, integrating PMX and ensuring seamless transitions of services from projects to operations – cost, quality, and time
Publish periodic performance metrics to the GDO stakeholders
What can you expect from Mars?
Work with over 140,000 diverse and talented associates, all guided by the Five Principles
Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today
Best-in-class learning and development support from day one, including access to our in-house Mars University
An industry-competitive salary and benefits package, including company bonus
#J-18808-Ljbffr