Entire Hire
Customer Enablement & Channel Integration Consultant - San Francisco/San Jose
Entire Hire, San Francisco, California, United States, 94199
Customer Enablement & Channel Integration Consultant - San Francisco/San Jose
Full-timeWhat We Do WITH Employers:We offer Permanent and Executive Search staffing, serving a broad spectrum of industries with qualified candidates. Our consultants have experience in corporate hiring and agency backgrounds, ensuring we find the right fit for diverse staffing requirements.Key Responsibilities:Conduct business diagnostics to help clients establish industry-leading customer service solutions.Develop thoughtful and innovative strategies to improve customer experience, increase revenue generation, and reduce operational costs across various customer segments through customer enablement and channel integration.Perform/interpret metrics and analysis to identify opportunities and provide business justifications for clients.Define to-be organization processes, capabilities, application of key technologies, and performance measurements/KPIs.Develop implementation plans for proposed projects, including timelines, resource requirements, and cost estimates.Transform client vision into concrete business requirements.Lead design efforts for the enablement solution (ex: IVR).Actively pursue project opportunities and cultivate client relationships.Contribute to thought capital development.Ability to travel up to 100% (typically Monday through Thursday).Basic Qualifications:Minimum of 2 years experience in one or more of the following:Functional requirements writing for custom systems.IVR or Web Self Service customer experience and usability design.Data Analysis and reporting.Project Management.Customer Contact Centers.Bachelor's degree required.Preferred Skills:Experience with Customer Experience Analytics applications like ClickFox.Experience with Natural Language Search and Knowledge Management applications like Inquira.Experience with Microsoft Office Applications (Word, Excel, PowerPoint, Visio).Professional Skill Requirements:Proven ability to build, manage and foster a team-oriented environment.Proven ability to work creatively and analytically in a problem-solving environment.Proven ability to perform and thrive in a collaborative environment.Proven ability to perform in a project-oriented environment.Excellent leadership and management skills.Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.No Phone Calls/Emails please; those chosen for an interview will be contacted.We look forward to receiving your application! All your information will be kept confidential according to EEO guidelines.
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Full-timeWhat We Do WITH Employers:We offer Permanent and Executive Search staffing, serving a broad spectrum of industries with qualified candidates. Our consultants have experience in corporate hiring and agency backgrounds, ensuring we find the right fit for diverse staffing requirements.Key Responsibilities:Conduct business diagnostics to help clients establish industry-leading customer service solutions.Develop thoughtful and innovative strategies to improve customer experience, increase revenue generation, and reduce operational costs across various customer segments through customer enablement and channel integration.Perform/interpret metrics and analysis to identify opportunities and provide business justifications for clients.Define to-be organization processes, capabilities, application of key technologies, and performance measurements/KPIs.Develop implementation plans for proposed projects, including timelines, resource requirements, and cost estimates.Transform client vision into concrete business requirements.Lead design efforts for the enablement solution (ex: IVR).Actively pursue project opportunities and cultivate client relationships.Contribute to thought capital development.Ability to travel up to 100% (typically Monday through Thursday).Basic Qualifications:Minimum of 2 years experience in one or more of the following:Functional requirements writing for custom systems.IVR or Web Self Service customer experience and usability design.Data Analysis and reporting.Project Management.Customer Contact Centers.Bachelor's degree required.Preferred Skills:Experience with Customer Experience Analytics applications like ClickFox.Experience with Natural Language Search and Knowledge Management applications like Inquira.Experience with Microsoft Office Applications (Word, Excel, PowerPoint, Visio).Professional Skill Requirements:Proven ability to build, manage and foster a team-oriented environment.Proven ability to work creatively and analytically in a problem-solving environment.Proven ability to perform and thrive in a collaborative environment.Proven ability to perform in a project-oriented environment.Excellent leadership and management skills.Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.No Phone Calls/Emails please; those chosen for an interview will be contacted.We look forward to receiving your application! All your information will be kept confidential according to EEO guidelines.
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