The Net America Corporation
Sr. Computer Programmer
The Net America Corporation, Alexandria, Virginia, us, 22350
The Net America Corporation is a Woman-owned firm specializing in Multi-Channel Contact Centers & Help Desk Services, IT/Software Engineering & Development, Organizational & Program Management, Peer Review & Grants Management and Conference & Logistics Support.Job Description
The net.AMERICA Corporation is seeking a Senior Computer Programmer who will configure Contact Information Center (CIC) system handlers and provide CTI Integration. They will configure the environment for the telephony system platform and prepare for success in configuration of the customization to the platform.Qualifications
Responsibilities include but are not limited to:Hands-on experience navigating and customizing the telephony platform software on the server.Experience utilizing a unified, customer-based implementation and computer telephony integration.Creation and design of telephony call flows; creation and design of program logic flows.Knowledge and skills necessary to perform CIC handler troubleshooting and customization, including:Describing the handler-oriented subsystems and how they work.Researching, planning, designing, building, publishing, testing, and activating an existing or new handler.Using Interaction Designer to manipulate handlers.Creating variables, values, and attributes within objects or tools in handlers.Using the Expression Editor to set parameters in tools.Selecting tools and subroutine form in Interaction Designer pallets.Defining and describing the use of attributes, events, objects, tools, steps, subroutines, values, variables, and properties that make up a handler.Passing variables between handlers and describing how handlers interact with each other and with Interaction Client.Describing the basics of flow control and other related concepts, such as how the CIC handles outbound activity.Effectively using Interaction Designer’s online help.Installing Remedy CTI, CRM Siebel integration, email, and ACD/IVR.Experience and Education Required:
3+ years of extensive and demonstrated experience with the I3 platform.Knowledge of Windows OS interface(s) and familiarity with its terminology.Current working knowledge of a 4th generation programming language or event-driven language (e.g., Visual Basic, C, C++, Basic, or another procedural language) and experience building applications using tools associated with that language.Experience in handler development in a CIC project.Creation or design of telephony call flows and program logic flows.Experience in debugging or troubleshooting program code.Ability to set up ODBC functionality within Windows Operating Systems.Additional Information
We look forward to receiving your application! Please indicate salary requirements in your cover letter. The Net America Corporation offers a generous comprehensive benefits package.The net.AMERICA Corporation is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
The net.AMERICA Corporation is seeking a Senior Computer Programmer who will configure Contact Information Center (CIC) system handlers and provide CTI Integration. They will configure the environment for the telephony system platform and prepare for success in configuration of the customization to the platform.Qualifications
Responsibilities include but are not limited to:Hands-on experience navigating and customizing the telephony platform software on the server.Experience utilizing a unified, customer-based implementation and computer telephony integration.Creation and design of telephony call flows; creation and design of program logic flows.Knowledge and skills necessary to perform CIC handler troubleshooting and customization, including:Describing the handler-oriented subsystems and how they work.Researching, planning, designing, building, publishing, testing, and activating an existing or new handler.Using Interaction Designer to manipulate handlers.Creating variables, values, and attributes within objects or tools in handlers.Using the Expression Editor to set parameters in tools.Selecting tools and subroutine form in Interaction Designer pallets.Defining and describing the use of attributes, events, objects, tools, steps, subroutines, values, variables, and properties that make up a handler.Passing variables between handlers and describing how handlers interact with each other and with Interaction Client.Describing the basics of flow control and other related concepts, such as how the CIC handles outbound activity.Effectively using Interaction Designer’s online help.Installing Remedy CTI, CRM Siebel integration, email, and ACD/IVR.Experience and Education Required:
3+ years of extensive and demonstrated experience with the I3 platform.Knowledge of Windows OS interface(s) and familiarity with its terminology.Current working knowledge of a 4th generation programming language or event-driven language (e.g., Visual Basic, C, C++, Basic, or another procedural language) and experience building applications using tools associated with that language.Experience in handler development in a CIC project.Creation or design of telephony call flows and program logic flows.Experience in debugging or troubleshooting program code.Ability to set up ODBC functionality within Windows Operating Systems.Additional Information
We look forward to receiving your application! Please indicate salary requirements in your cover letter. The Net America Corporation offers a generous comprehensive benefits package.The net.AMERICA Corporation is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr