MidPen Housing
CalAIM Case Manager Floater
MidPen Housing, Foster City, California, United States, 94420
At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.ABOUT RESIDENT SERVICESThe Resident Services team is responsible for bringing essential support services to our residents. Our three areas –Family Services, Senior Services, and Health and Supportive Housing – build relationships with our residents by engaging, connecting, and providing services to help them maintain stable housing and achieve self-sufficiency. Our programming emphasizes long-term financial and physical health and mobility and spans financial workshops, ESL classes, senior wellness activities like Bingocize (BINGO and exercise!), after-school programs, and a six-week summer program for young residents. The Services team is also instrumental in ensuring food security through onsite food distributions in partnership with local organizations. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), and our Guiding Principles of Diversity, Equity, Inclusion, and Belonging, Resident Services also works closely with our residents and community partners, and their fellow MidPenners — including close collaboration with our Property Management team.BENEFITS AND COMPENSATIONIn 2023, MidPen was again certified as an official Great Place to Work, and for good reason! In addition, we offer a best-in-class benefit package that includes healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options, FSA for childcare, medical and commuter benefit options, Employee Assistance program and pet insurance for our furry, feathered, and scaled friends. In addition to 14 paid company holidays, which include a paid winter holiday break between Christmas and the New Year, we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization, we encourage professional development and career advancement, and we offer up to $3,000 annually ($12,000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And, as a family-friendly company, we offer a paid time off parental leave benefit of 12 weeks in a 12-month period for new or expecting parents. Check out our benefits snapshot on our careers page.PAY RANGE$67,000 - $74,000 - Annual Salary -
Pay based on applicable experience and qualificationsPOSITION OVERVIEWThe CalAIM Case Manager Floater (CACMF) plays a vital role in engaging and supporting residents participating in MidPen Resident Services’ CalAIM Housing and Tenancy Sustaining Services (HTSS) program. The CACMF supports HTSS participants to retain housing and resolve issues that could destabilize their housing. The CACMF assists HTSS participants in developing personal goals related to stability, wellness, and life skills to improve daily functioning. The CACMF provides linkages and referrals to community-based services and coordinates with third-party partners, as appropriate.The CACMF reports to the CalAIM Manager. The CACMF supports program compliance by successfully completing all activities related to CalAIM HTSS documentation. The CACMF manages leadership responsibilities as determined by the needs of the business. The CACMF provides prompt coverage to backfill MidPen Resident Services staff vacancies at designated properties. The CACMF may also provide coaching and training support to internal partners’ understanding of HTSS requirements and processes.ESSENTIAL DUTIESImplement CalAIM HTSS at assigned properties to meet agreed internal standards, objectives, and applicable compliance expectationsProvide direct case management services to residents participating in MidPen Resident Services’ CalAIM HTSS program at assigned propertiesCollaboratively work with HTSS participants to support housing retention, address issues that could destabilize their housing, and create personal goals to improve life skills and daily functioningEducate HTSS participants about relevant community-based services, submit referrals, and advocate for residents’ needsComplete assessments with HTSS participants when/if necessaryPrepare and submit all necessary program documentation as required by MidPen and external agenciesEnsure that all established HIPAA policies and procedures are maintained and strictly adheredAssist in and/or provide crisis intervention and follow-up (including but not limited to child abuse or adult abuse reporting); appropriately implement mandated reporting policies and proceduresProvide prompt coverage to backfill MidPen Resident Services staff vacancies and/or cover staff vacations and time offs at designated properties to support continuity of care for HTSS participantsPartnership ManagementWork collaboratively with MidPen Property Management and MidPen Resident Services staff to address/ resolve property concerns, neighbor disputes, and to educate property-based team members on best practices in working with HTSS/ high acuity populationsSupport training efforts to educate internal partners about HTSS implementation, requirements, and processesUnder the direction or advisement of the CalAIM Manager, actively engage with Managed Care Plan (MCP) and third-party partners in support of HTSS participants’ needs and to meet programmatic obligationsIdentify opportunities for improvements with partner processes and/or communication with the support of the CalAIM ManagerCustomer ServiceOffer exemplary customer service and responsiveness to HTSS participantsCommunicate and execute actions based on stated and assessed needsDemonstrate strong communication skills when collaborating with MCPs and third-party partnersSupport property-level needs assessments, programming, and associated follow-up as neededData-driven Decision-makingMaintain accurate Salesforce records and files, including but not limited to, entering HTSS data, progress notes, creating ISPs, and graduation requirements on a weekly basisEnsure timely reporting, consistent with Services’ policies, procedures, and trainingsInterpret information/data derived from reports and assessmentsEffective Team BuildingParticipate in staff and team meetings, trainings, group outings and other sponsored eventsModel leadership at all levels and a can-do attitude with other team membersCultivate collaborative relationships with Property Management peers and colleagues at the property levelApprise CalAIM Manager of activities and incidents in a timely mannerPerforms other duties as assigned, including serving on longer-term working groups/ committees within and/or outside of Services, supporting special projects and/or collaborating on the development of training and new initiativesPerforms other duties as assignedQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.Education and ExperienceB.A. or B.S. degree in psychology, counseling, social work, gerontology, or related field with 3 years of relevant experience or an equivalent combination of education and experienceExperience working with high needs or high acuity populations that have complex medical needs and/or have experienced trauma, homelessness, or any combination of the aforementionedExperience working with CalAIM Housing Suite of Community Supports, Community Health Worker, and/or Enhanced Care ManagementExperience using and administering multiple assessment tools and interpreting information/data derived from assessmentsExperience supporting program and service implementation and coordinationExperience collaborating with local service providersKnowledge, Skills, and AbilitiesExcellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; [some positions may also include “proficient in Spanish, Russian, Korean or Vietnamese” if required at a specific property] bilingual requirements are determined based on resident/property population and will be applied accordinglyExcellent judgment, discretion, problem-solving skills when working with clients and partnersExcellent relationship-building, active listening, negotiation, and conflict-resolution skills with a demonstrated ability to maintain balanced professional boundariesExcellent attention to detail and organizational skills and demonstrated ability to work independently and consultatively as part of a teamFamiliarity with common mental health diagnoses and disorders and interventions including harm reduction, motivational coaching, and trauma-informed practicesWillingness to learn, committed to improving and staying abreast of exemplary practices in the field of social services for high acuity populationsEffectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools to support interactions with peers and supervisorMust possess a valid California Driver’s License, proof of current auto insurance, and reliable transportationCommitment to the Mission and Values of MidPen Services and MidPen HousingAbility to travel between assigned properties. Requires at least 60% of time in the fieldPhysical RequirementsConstantly perform desk-based computer tasksFrequently sittingOccasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 poundsRarely twist/bend/stoop/squat, kneel/crawlWorking ConditionsMust be available to work 9:00 AM - 6:00 PM, Monday through Friday; a minimum of one but up to two or more evening(s) until 7:00 PM, and occasional weekends requiredAbility to travel between assigned properties. Requires at least 60% of time in the fieldThis description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.EQUAL OPPORTUNITY EMPLOYERMidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
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Pay based on applicable experience and qualificationsPOSITION OVERVIEWThe CalAIM Case Manager Floater (CACMF) plays a vital role in engaging and supporting residents participating in MidPen Resident Services’ CalAIM Housing and Tenancy Sustaining Services (HTSS) program. The CACMF supports HTSS participants to retain housing and resolve issues that could destabilize their housing. The CACMF assists HTSS participants in developing personal goals related to stability, wellness, and life skills to improve daily functioning. The CACMF provides linkages and referrals to community-based services and coordinates with third-party partners, as appropriate.The CACMF reports to the CalAIM Manager. The CACMF supports program compliance by successfully completing all activities related to CalAIM HTSS documentation. The CACMF manages leadership responsibilities as determined by the needs of the business. The CACMF provides prompt coverage to backfill MidPen Resident Services staff vacancies at designated properties. The CACMF may also provide coaching and training support to internal partners’ understanding of HTSS requirements and processes.ESSENTIAL DUTIESImplement CalAIM HTSS at assigned properties to meet agreed internal standards, objectives, and applicable compliance expectationsProvide direct case management services to residents participating in MidPen Resident Services’ CalAIM HTSS program at assigned propertiesCollaboratively work with HTSS participants to support housing retention, address issues that could destabilize their housing, and create personal goals to improve life skills and daily functioningEducate HTSS participants about relevant community-based services, submit referrals, and advocate for residents’ needsComplete assessments with HTSS participants when/if necessaryPrepare and submit all necessary program documentation as required by MidPen and external agenciesEnsure that all established HIPAA policies and procedures are maintained and strictly adheredAssist in and/or provide crisis intervention and follow-up (including but not limited to child abuse or adult abuse reporting); appropriately implement mandated reporting policies and proceduresProvide prompt coverage to backfill MidPen Resident Services staff vacancies and/or cover staff vacations and time offs at designated properties to support continuity of care for HTSS participantsPartnership ManagementWork collaboratively with MidPen Property Management and MidPen Resident Services staff to address/ resolve property concerns, neighbor disputes, and to educate property-based team members on best practices in working with HTSS/ high acuity populationsSupport training efforts to educate internal partners about HTSS implementation, requirements, and processesUnder the direction or advisement of the CalAIM Manager, actively engage with Managed Care Plan (MCP) and third-party partners in support of HTSS participants’ needs and to meet programmatic obligationsIdentify opportunities for improvements with partner processes and/or communication with the support of the CalAIM ManagerCustomer ServiceOffer exemplary customer service and responsiveness to HTSS participantsCommunicate and execute actions based on stated and assessed needsDemonstrate strong communication skills when collaborating with MCPs and third-party partnersSupport property-level needs assessments, programming, and associated follow-up as neededData-driven Decision-makingMaintain accurate Salesforce records and files, including but not limited to, entering HTSS data, progress notes, creating ISPs, and graduation requirements on a weekly basisEnsure timely reporting, consistent with Services’ policies, procedures, and trainingsInterpret information/data derived from reports and assessmentsEffective Team BuildingParticipate in staff and team meetings, trainings, group outings and other sponsored eventsModel leadership at all levels and a can-do attitude with other team membersCultivate collaborative relationships with Property Management peers and colleagues at the property levelApprise CalAIM Manager of activities and incidents in a timely mannerPerforms other duties as assigned, including serving on longer-term working groups/ committees within and/or outside of Services, supporting special projects and/or collaborating on the development of training and new initiativesPerforms other duties as assignedQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.Education and ExperienceB.A. or B.S. degree in psychology, counseling, social work, gerontology, or related field with 3 years of relevant experience or an equivalent combination of education and experienceExperience working with high needs or high acuity populations that have complex medical needs and/or have experienced trauma, homelessness, or any combination of the aforementionedExperience working with CalAIM Housing Suite of Community Supports, Community Health Worker, and/or Enhanced Care ManagementExperience using and administering multiple assessment tools and interpreting information/data derived from assessmentsExperience supporting program and service implementation and coordinationExperience collaborating with local service providersKnowledge, Skills, and AbilitiesExcellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; [some positions may also include “proficient in Spanish, Russian, Korean or Vietnamese” if required at a specific property] bilingual requirements are determined based on resident/property population and will be applied accordinglyExcellent judgment, discretion, problem-solving skills when working with clients and partnersExcellent relationship-building, active listening, negotiation, and conflict-resolution skills with a demonstrated ability to maintain balanced professional boundariesExcellent attention to detail and organizational skills and demonstrated ability to work independently and consultatively as part of a teamFamiliarity with common mental health diagnoses and disorders and interventions including harm reduction, motivational coaching, and trauma-informed practicesWillingness to learn, committed to improving and staying abreast of exemplary practices in the field of social services for high acuity populationsEffectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools to support interactions with peers and supervisorMust possess a valid California Driver’s License, proof of current auto insurance, and reliable transportationCommitment to the Mission and Values of MidPen Services and MidPen HousingAbility to travel between assigned properties. Requires at least 60% of time in the fieldPhysical RequirementsConstantly perform desk-based computer tasksFrequently sittingOccasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 poundsRarely twist/bend/stoop/squat, kneel/crawlWorking ConditionsMust be available to work 9:00 AM - 6:00 PM, Monday through Friday; a minimum of one but up to two or more evening(s) until 7:00 PM, and occasional weekends requiredAbility to travel between assigned properties. Requires at least 60% of time in the fieldThis description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.EQUAL OPPORTUNITY EMPLOYERMidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
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