Prosum
Tier 1 Application Support
Prosum, Glendale, California, us, 91222
We are a technology services company that puts people before technology. Yes, we have deep experience consulting, implementing solutions, providing managed services and staffing engagements. But we believe that, by focusing on relationships, we are better able to improve people’s experiences and lives through technology.
This human approach allows us to be more flexible, more attentive and, most importantly, to do the right thing. It also means we empower our experts to go beyond cookie-cutter solutions and create the tools that will move our clients’ businesses into the future.
Technology is at its best when it complements our natural abilities and enhances our interactions. Which is why we say that, at Prosum, we make technology human.
Prosum has over 300 employees and consultants and is headquartered in Los Angeles, CA with offices in Orange County, Denver, Phoenix, and Dallas.Job Description
Provide Tier One support for several applicationsThese include web-based and internally customized solutionsAssess the issue, resolve common problems and/or document the issue for further reviewFollow-up at all times and keep users updatedAcquire a functional knowledge of the assigned applicationsConduct demos to users and walk-through key functionality of applicationsDocument issues and resolution in an issue tracking toolMaintain the current Knowledgebase for existing solutions and procedures, identify procedural changes and gaps and update accordinglyIdentify trends/problem areas and elevate to management for further reviewOn-board/off-board users for internally managed applicationsEnsure users are assigned correct access to key approved areasRequest vendors to assign access to users for vendor managed applications including Production Payroll ServicesAvailable to cover shift patterns with other team members to cover numerous time zones from 7:00 AM onwards in 8-hour increments (The 2nd shift starts at 10:00 AM and cover is required until 7:00 PM)Provide on-site support at the production office in Los Angeles during peak timesQualifications
Knowledge of business processesAbility to quickly gain an overview of applications/processesExcellent communication skills – written and oral – Professional business writingCustomer service focused, confident dealing with all levels of business usersExcellent attention to detail to identify trends (user calls), reviewing documentation, etc.Team player – ability to support multiple application owners (Product owners)Flexible attitude to support peak times, deadlines, and assist team members as requiredAdditional Information
All your information will be kept confidential according to EEO guidelines.
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This human approach allows us to be more flexible, more attentive and, most importantly, to do the right thing. It also means we empower our experts to go beyond cookie-cutter solutions and create the tools that will move our clients’ businesses into the future.
Technology is at its best when it complements our natural abilities and enhances our interactions. Which is why we say that, at Prosum, we make technology human.
Prosum has over 300 employees and consultants and is headquartered in Los Angeles, CA with offices in Orange County, Denver, Phoenix, and Dallas.Job Description
Provide Tier One support for several applicationsThese include web-based and internally customized solutionsAssess the issue, resolve common problems and/or document the issue for further reviewFollow-up at all times and keep users updatedAcquire a functional knowledge of the assigned applicationsConduct demos to users and walk-through key functionality of applicationsDocument issues and resolution in an issue tracking toolMaintain the current Knowledgebase for existing solutions and procedures, identify procedural changes and gaps and update accordinglyIdentify trends/problem areas and elevate to management for further reviewOn-board/off-board users for internally managed applicationsEnsure users are assigned correct access to key approved areasRequest vendors to assign access to users for vendor managed applications including Production Payroll ServicesAvailable to cover shift patterns with other team members to cover numerous time zones from 7:00 AM onwards in 8-hour increments (The 2nd shift starts at 10:00 AM and cover is required until 7:00 PM)Provide on-site support at the production office in Los Angeles during peak timesQualifications
Knowledge of business processesAbility to quickly gain an overview of applications/processesExcellent communication skills – written and oral – Professional business writingCustomer service focused, confident dealing with all levels of business usersExcellent attention to detail to identify trends (user calls), reviewing documentation, etc.Team player – ability to support multiple application owners (Product owners)Flexible attitude to support peak times, deadlines, and assist team members as requiredAdditional Information
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr