Service Desk Technician

Since our beginning in 1999, our company’s focus has always been on the business and IT needs of our customers. Serving mid-size to large companies ($2+ billion), needs vary based upon size, economic factors, previous IT investment decisions, and a company’s future outlook. Whether it’s supporting legacy systems, integrating with third-parties, performing company-wide software upgrades, providing help desk and infrastructure support, or expanding into emerging technologies, Y&L has evolved based upon the needs of our clients.For over 20 years, we have worked with business and IT leaders to accomplish their goals. More specifically, their goals have not been to create and integrate a piece of software, it’s been to improve back-end operations, increase online sales, improve internal and external communication, address competitive threats, and increase revenue and profit. Along the way, we have created Centers of Excellence, based upon extensive experience and industry best practices, that allow us to confidently offer the following:Onsite, Offsite, Nearshore and Offshore IT Development, QA and MaintenanceOnsite, Offsite, Nearshore and Offshore Help Desk and Infrastructure ServicesAnalytics & Data Science SolutionsBig Data, EDM and Business Intelligence SolutionsRobotic Process Automation ServicesIoT and IIoT Technology DevelopmentJob Title:

Service Desk TechnicianDuration:

6-12 months contractPassport number is mandatory for submissionJob Responsibilities:2-3 years of experience in a service desk/help desk roleExperience troubleshooting issuesMust be flexible with shift scheduleExperience in the information technology field supporting inbound customer requests (password resets, account troubleshooting etc.)Previous experience utilizing ticketing systemsProficiency with Windows and Mac laptops and desktopsFamiliarity with Active Directory and Microsoft Outlook/Exchange environmentsCapable of connecting printers/scanners/copiersStrong written and verbal communication skills - able to relay technical ideas to business audienceAbility to maintain composure, tact and effectiveness under stressful conditionsDesirable Qualifications:Associates DegreeA+ CertificationPrevious experience in retail organization working with POS hardware/softwareExperience working with networking equipment (routers, switches and hubs)Additional Information

All your information will be kept confidential according to EEO guidelines.

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