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Medical Air Services Association Inc

Account Manager, Group Benefits

Medical Air Services Association Inc, Fort Lauderdale, Florida, us, 33336


This is a fully remote position based in the continental United States

Are you an experienced account management professional with a history of growing mutually profitable business with partners and end customers in Group/Employee Benefits?

MASA's growth compels us to bring on a new

Account Manager, Group Benefits . In this pivotal customer-facing role, you'll form close working relationships with a group of named national and regional accounts and serve as their primary point of contact for matters big and small.

About Us

MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company - we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com

What You Will Do

Reporting to our Director of Business Services, we'll also count on you to grow your named accounts' book of business through renewals and product upgrades. Your main responsibilities will include:

ACCOUNT MANAGEMENT - Work closely with brokers, producers, and other employer personnel on all aspects of client service, marketing, and renewals while adhering to masa's best practices and standard procedures. Ensure overall client satisfaction by proactively managing and anticipating the day-to-day needs of clients, through regular communication via phone, email, and periodic in-person visits.

RELATIONSHIP BUILDING - Develop and maintain solid relationships with brokers, employer groups, and internal colleagues. This will be done through virtual and face-to-face meetings and strategic events to drive engagement and build trust.

RENEWAL SUPPORT - Maintain a client renewal calendar and proactively manage the timeline for renewal activity, product upgrades, in-person open enrollment support, and presentations as well as coordinating any changes through various internal teams. Convert assigned accounts from membership to insurance upon renewal.

STRATEGIC GROWTH - Increase member participation on assigned accounts and exceed annual growth targets on assigned accounts. Leverage account management tactics including broker stewardship and employer engagement meetings to pitch account growth strategies and align with partners on the best steps forward.

INTERNAL LIASON - Act as liaison between clients and internal teams to resolve any service needs, billing/payment discrepancies, marketing initiatives, and claims status updates. Facilitate platform integrations and resolve roster discrepancies. Prepare reports for management as required.

GROUP RETENTION - Retain accounts in your assigned book of business. Brokers and Employers will update us periodically on their customer satisfaction. Study and share these ratings as key indicators of their overall satisfaction with our partnership.

What We Need From You

3-5 years' experience meeting and exceeding targets as an Account Manager in the Group/Employee Benefits industry.Account management experience with groups with 1,000+ lives.Ability to travel 25%, consisting of day and overnight trips throughout the country on an as-needed basis.A current A&H insurance license is required. Fees required to maintain license will be covered.Fluent with the Microsoft 365 suite of products (Outlook, Word, Excel, PowerPoint, Teams, etc.) and CRM systems.Bachelor's degree preferred.What We Will Provide You

Fully remote opportunity: Work from anywhere in the continental United States.Competitive base salary, bonuses, and comprehensive employee benefits programs.A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don't."An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!

NOTE:

Any pay range listed for this position is an estimate by the job board and may not reflect the actual compensation.

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