Arena Technical Resources, LLC
Operations Director
Arena Technical Resources, LLC, Shaker Heights, Ohio, United States,
Arena Technical Resources, LLC - Operations Director - Minneapolis, Minnesota
The RAR Operations Director is responsible for leading the animal care and facilities management operations of the department while collaborating with veterinary services to ensure seamless integration of the assigned operations. This position directs daily operations of the RAR program to deliver flawless animal welfare, assure the quality of care, and ensure the animal facility environment is in compliance with regulations and AAALAC guidelines.This position works with the RAR Executive Director, the University Attending Veterinarian, and members of the RAR Senior Leadership Team (SLT) to provide strategic planning, organization, and direction within RAR. The Operations Director identifies and develops broad operational goals and objectives, directs significant programs, and functions with a very high degree of autonomy. This role is responsible for developing, implementing, and enforcing policies, procedures, and standards as well as maintaining cooperative working relationships with internal and external stakeholders.Job ResponsibilitiesDevelop and directly manage staff to ensure customer satisfaction, improve operational efficiency, and enhance employee competencies and engagement.Manage talent through focused career development and performance management.Identify and communicate roles, responsibilities, and delegation of authority to staff.Facilitate conflict resolution.Identify and initiate creative approaches to improving communication.Provide leadership and innovative approaches to creating staff efficiency and cost-effectiveness.Ensure consistency in adherence to Departmental guidelines and standard operating procedures (SOPs).Ensure appropriate management of animal care supervisors and personnel.Ensure staff maintains strong working relationships with veterinary, operational, and research staff.Operational and Programmatic Support (35%)As a member of the Senior Leadership Team, work with the RAR Executive Director on matters involving facilities, business processes, and personnel management, updating Departmental guidelines and SOPs.Engage with and defer to the University’s Attending Veterinarian to ensure that areas critical to animal facility and program support are operating within the required standards.Work with and advise the RAR Facility Operations Manager regarding Departmental operations.Optimize the execution of the daily operational workload and management of a large complex group to deliver high-quality animal care and welfare.Ensure timely and accurate responses for all animal care, equipment, information, space, and special care and service requests.Coordinate appropriate animal facility space and resources to support University research needs.Develop and implement appropriate quality assurance programs and effective management of resources.Ensure the OVPR Finance team has the needed input from RAR to inform financial reports and forecasts.Lead operational excellence by defining metrics and key indicators.Develop and implement enhanced and/or new technologies, equipment, and procedures for application to the work environment.Regulatory Compliance (10%)Under the direction of the University Attending Veterinarian, ensure compliance with all applicable federal and state laws, as well as University policy.Training, Customer Service, and Process Improvement (15%)Assist in creating and/or offering lectures, labs, and seminars for operational staff.Establish and monitor customer service standards for the RAR operations.Manage, direct, and/or resolve non-routine requests from RAR customers.Provide guidance to the Institutional Animal Care and Use Committee (IACUC) compliance team.Contribute to process improvement in the RAR Business Office as assigned.Other Duties as Assigned (5%)QualificationsRequired Qualifications:BA/BS degree plus at least 10 years of experience, or an advanced degree plus at least 8 years of experience, or a terminal degree plus at least six years of experience.Exhibit technical and operational mastery with proven management experience.Demonstrate excellence in discipline and understand the implications of decisions on the organization.Preferred Qualifications:Ten+ years of progressive supervisory and managerial experience in a laboratory animal setting.Demonstrated ability to direct a complex program with experience in project execution.Supervisory experience in a GLP setting is preferred.Experience with nonhuman primates preferred.Laboratory Animal Technologist (LATG) and/or Certified Manager of Animal Resources (CMAR) AALAS certification.About the DepartmentResearch Animal Resources is a diverse department with 150 employees, including 7 veterinarians and 17 animal facilities. Research Animal Resources strives to advance scientific progress and promote the humane treatment of animals.Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability.
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The RAR Operations Director is responsible for leading the animal care and facilities management operations of the department while collaborating with veterinary services to ensure seamless integration of the assigned operations. This position directs daily operations of the RAR program to deliver flawless animal welfare, assure the quality of care, and ensure the animal facility environment is in compliance with regulations and AAALAC guidelines.This position works with the RAR Executive Director, the University Attending Veterinarian, and members of the RAR Senior Leadership Team (SLT) to provide strategic planning, organization, and direction within RAR. The Operations Director identifies and develops broad operational goals and objectives, directs significant programs, and functions with a very high degree of autonomy. This role is responsible for developing, implementing, and enforcing policies, procedures, and standards as well as maintaining cooperative working relationships with internal and external stakeholders.Job ResponsibilitiesDevelop and directly manage staff to ensure customer satisfaction, improve operational efficiency, and enhance employee competencies and engagement.Manage talent through focused career development and performance management.Identify and communicate roles, responsibilities, and delegation of authority to staff.Facilitate conflict resolution.Identify and initiate creative approaches to improving communication.Provide leadership and innovative approaches to creating staff efficiency and cost-effectiveness.Ensure consistency in adherence to Departmental guidelines and standard operating procedures (SOPs).Ensure appropriate management of animal care supervisors and personnel.Ensure staff maintains strong working relationships with veterinary, operational, and research staff.Operational and Programmatic Support (35%)As a member of the Senior Leadership Team, work with the RAR Executive Director on matters involving facilities, business processes, and personnel management, updating Departmental guidelines and SOPs.Engage with and defer to the University’s Attending Veterinarian to ensure that areas critical to animal facility and program support are operating within the required standards.Work with and advise the RAR Facility Operations Manager regarding Departmental operations.Optimize the execution of the daily operational workload and management of a large complex group to deliver high-quality animal care and welfare.Ensure timely and accurate responses for all animal care, equipment, information, space, and special care and service requests.Coordinate appropriate animal facility space and resources to support University research needs.Develop and implement appropriate quality assurance programs and effective management of resources.Ensure the OVPR Finance team has the needed input from RAR to inform financial reports and forecasts.Lead operational excellence by defining metrics and key indicators.Develop and implement enhanced and/or new technologies, equipment, and procedures for application to the work environment.Regulatory Compliance (10%)Under the direction of the University Attending Veterinarian, ensure compliance with all applicable federal and state laws, as well as University policy.Training, Customer Service, and Process Improvement (15%)Assist in creating and/or offering lectures, labs, and seminars for operational staff.Establish and monitor customer service standards for the RAR operations.Manage, direct, and/or resolve non-routine requests from RAR customers.Provide guidance to the Institutional Animal Care and Use Committee (IACUC) compliance team.Contribute to process improvement in the RAR Business Office as assigned.Other Duties as Assigned (5%)QualificationsRequired Qualifications:BA/BS degree plus at least 10 years of experience, or an advanced degree plus at least 8 years of experience, or a terminal degree plus at least six years of experience.Exhibit technical and operational mastery with proven management experience.Demonstrate excellence in discipline and understand the implications of decisions on the organization.Preferred Qualifications:Ten+ years of progressive supervisory and managerial experience in a laboratory animal setting.Demonstrated ability to direct a complex program with experience in project execution.Supervisory experience in a GLP setting is preferred.Experience with nonhuman primates preferred.Laboratory Animal Technologist (LATG) and/or Certified Manager of Animal Resources (CMAR) AALAS certification.About the DepartmentResearch Animal Resources is a diverse department with 150 employees, including 7 veterinarians and 17 animal facilities. Research Animal Resources strives to advance scientific progress and promote the humane treatment of animals.Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability.
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