PTP
Genesys Cloud Engineer - REMOTE
PTP, Los Angeles, California, United States,
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a
Genesys Cloud Engineer
to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do. Responsibilities Implement Genesys Cloud and PureCloud contact center solutions Conduct technical implementation activities from post-sale to support transition Development of Genesys Cloud call flows for routing and IVR Write and execute test plans Requirements 1+ year of experience with the Genesys Cloud platform 3+ years of experience with contact center solutions Knowledge of Amazon Web Services (AWS), including S3, EC2, etc. Experience with applications leveraging APIs, JSON or JavaScript Knowledge of change control processes Excellent communication skills Desired Genesys Cloud Certified Professional (GCP-GC) AWS Cloud Practitioner Certification Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.) Development experience to build apps and integrations leveraging APIs, JSON, and JavaScript
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Genesys Cloud Engineer
to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do. Responsibilities Implement Genesys Cloud and PureCloud contact center solutions Conduct technical implementation activities from post-sale to support transition Development of Genesys Cloud call flows for routing and IVR Write and execute test plans Requirements 1+ year of experience with the Genesys Cloud platform 3+ years of experience with contact center solutions Knowledge of Amazon Web Services (AWS), including S3, EC2, etc. Experience with applications leveraging APIs, JSON or JavaScript Knowledge of change control processes Excellent communication skills Desired Genesys Cloud Certified Professional (GCP-GC) AWS Cloud Practitioner Certification Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.) Development experience to build apps and integrations leveraging APIs, JSON, and JavaScript
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