Program Engagement Director New Detroit, MI

At Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet of Things (Connected vehicle to connected devices). We’re harnessing passion, entrepreneurial spirit, deep industry expertise and the latest technologies to create something very special. We're inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it!*Please note internal name: Program Manager Director*Hybrid role based on-site 3 days/week - Detroit, MIJob DescriptionAs Program Manager Director at Tekion, you will play a pivotal role leading the delivery team for one of Tekion’s strategic customers, where you will be accountable for the client relationship, ensuring customer satisfaction, retention, account growth, the implementation and adoption of the Tekion platform. As the primary delivery point of contact, you will guide the customer through the entire implementation lifecycle and beyond, and manage the day-to-day execution and delivery of client programs to generate customer business value. Your focus will be on building strong trusted relationships, understanding client needs, and driving business outcomes that align with Tekion’s vision and the client’s business goals.Key ResponsibilitiesDrive customer success and adoption with a focus on long term relationships and expansionLead a cross functional team, including product management, engineering, and support resources, to deliver programs on-time, on-budget, and with qualityPrimary delivery point of contact for client inquiries, requests, and escalationsCollaborate with clients to understand their business requirements and translate them into actionable project plansAnticipate client needs, remove obstacles, track and mitigate risk, and manage client expectationsIdentify and track key performance indicators and provide regular reporting on account health, customer value, and account financialsIdentify opportunities to enhance client satisfaction and drive additional value through Tekion’s solutionsStay up to date on industry trends, market changes, and product updates in the automotive industryCommunicate effectively with all levels at client and within Tekion, from executives to individual contributorsTravel: 25% - including travel to IndiaSkills and ExperienceBachelor’s degree in Computer Science, Engineering, Business Administration, Marketing, or related field (MBA preferred)Experience as an Engagement Manager, Business Consultant, or similar roleExcellent client-facing and communication skillsStrong business acumen and ability to be a brand ambassador for TekionTeam player who collaborates with internal stakeholders to maximize opportunitiesDemonstrated ability to navigate between business and technical domainsDemonstrated ability to structure ambiguous problems and take action to solve them by focusing on the most important challengesPreferred SkillsAutomotive industry experienceBackground with automotive retail software solutions such as dealership management systems (DMS)Familiarity with cloud based enterprise solutions such as CRM or ERP systemsPerks and BenefitsCompetitive compensation and generous stock options100% employer-paid top-of-the-line medical, dental and vision coverageGreat benefits including unlimited PTO, parental leave and free snacks and beveragesThe opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companiesBe part of an early stage, hyper-growth start-up with the opportunity to grow and prosperWork on the latest and coolest technologies – everything is home-grown and built ground-upA dynamic work environment with a strong sense of community and collaborationThe open and transparent culture that encourages innovation, rewards performance and discourages hierarchyExciting opportunities for career growth and developmentTekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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