VNS Health
Community Support Coordinator
VNS Health, New York, New York, us, 10261
OverviewProvides face to face and/or telephonic support to facilitate client transitions through the health care system by providing information and promoting linkage between patient and healthcare providers and community-based organizations. Functions as navigator, client educator, advocate, and client empowerment facilitator. Provides information and guidance to the patient and/or caregiver resulting in effective care transitions, improved self-management skills and knowledge, and enhanced communication allowing them to remain safely in their home/community. Also provides administrative and customer service support. Works under general supervision.
Compensation:$23.17 - $28.96 HourlyWhat We ProvideReferral bonus opportunitiesGenerous paid time off (PTO), starting at
20 days of paid time off
and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programsPre-tax flexible spending accounts (FSAs) for healthcare and dependent careGenerous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancementInternal mobility, generous tuition reimbursement, CEU credits, and advancement opportunitiesWhat You Will DoReviews referral list of clients and prioritizes to assess for follow-up needed/actions required.Conducts phone and field outreach to locate and encourage client participation in program services.Establishes and promotes an ongoing collaborative relationship with clients, care managers, direct caregivers, physicians, nurses, agencies, and other facilities.Educates clients about program services, benefits, and self-help techniques.Advocates effective recovery-based and/or behavioral health services on behalf of clients. Assists in clarifying therapeutic, rehabilitation, and recovery goals if applicable.Develops an inventory of resources that will meet the client needs as identified in the assessment process.Assesses Social Determinants of Health (SDoH) and provides care coordination to address barriers of care.Identifies client issues/concerns and intervenes as necessary and/or refers to appropriate resources to optimize the client's quality of life (i.e., care team, community linkages, and behavioral health).Prepares detailed, accurate, and timely documentation.Works closely with the care team to monitor and track client progress.Resolves and coordinates issues and member complaints impacting the delivery of services.Adheres to client treatment plans by providing education, coaching, and support to the client and/or their family members.Educates, coordinates, and provides resources to reduce inappropriate utilization of emergency room (ER) and hospital services.Participates in case conferences, staff meetings, and training programs.Protects the confidentiality of client information and adheres to company policies regarding confidentiality.Ensures compliance with payors' policies and procedures as well as all Federal and State regulations.Participates in special projects and performs other duties as assigned.This is a field-based position that requires flexibility to travel throughout all 5 boroughs and Westchester.
QualificationsLicenses and Certifications:Valid driver's license may be required as determined by operational/regional needs. preferred
Education:Associate's Degree in Human Services or a related field or the equivalent work experience required
Work Experience:Minimum of two years of experience in a mental/behavioral health, health care or human services setting requiredExperience working with homelessness, mental illness, and/or substance using populations preferredEffective oral/written/interpersonal communication skills requiredIntermediate to advanced in using technology and working in different medical management platforms preferredComfortable working independently preferredBilingual skills as determined by operational needs may be preferred
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Compensation:$23.17 - $28.96 HourlyWhat We ProvideReferral bonus opportunitiesGenerous paid time off (PTO), starting at
20 days of paid time off
and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programsPre-tax flexible spending accounts (FSAs) for healthcare and dependent careGenerous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancementInternal mobility, generous tuition reimbursement, CEU credits, and advancement opportunitiesWhat You Will DoReviews referral list of clients and prioritizes to assess for follow-up needed/actions required.Conducts phone and field outreach to locate and encourage client participation in program services.Establishes and promotes an ongoing collaborative relationship with clients, care managers, direct caregivers, physicians, nurses, agencies, and other facilities.Educates clients about program services, benefits, and self-help techniques.Advocates effective recovery-based and/or behavioral health services on behalf of clients. Assists in clarifying therapeutic, rehabilitation, and recovery goals if applicable.Develops an inventory of resources that will meet the client needs as identified in the assessment process.Assesses Social Determinants of Health (SDoH) and provides care coordination to address barriers of care.Identifies client issues/concerns and intervenes as necessary and/or refers to appropriate resources to optimize the client's quality of life (i.e., care team, community linkages, and behavioral health).Prepares detailed, accurate, and timely documentation.Works closely with the care team to monitor and track client progress.Resolves and coordinates issues and member complaints impacting the delivery of services.Adheres to client treatment plans by providing education, coaching, and support to the client and/or their family members.Educates, coordinates, and provides resources to reduce inappropriate utilization of emergency room (ER) and hospital services.Participates in case conferences, staff meetings, and training programs.Protects the confidentiality of client information and adheres to company policies regarding confidentiality.Ensures compliance with payors' policies and procedures as well as all Federal and State regulations.Participates in special projects and performs other duties as assigned.This is a field-based position that requires flexibility to travel throughout all 5 boroughs and Westchester.
QualificationsLicenses and Certifications:Valid driver's license may be required as determined by operational/regional needs. preferred
Education:Associate's Degree in Human Services or a related field or the equivalent work experience required
Work Experience:Minimum of two years of experience in a mental/behavioral health, health care or human services setting requiredExperience working with homelessness, mental illness, and/or substance using populations preferredEffective oral/written/interpersonal communication skills requiredIntermediate to advanced in using technology and working in different medical management platforms preferredComfortable working independently preferredBilingual skills as determined by operational needs may be preferred
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