Help Desk Support Analyst

Responsibilities:Provide technical support for all end users and for all IT-related functions.Troubleshoot hardware-related issues and maintain hardware inventory.Provide iOS device support, including device setup, updates, and troubleshooting.Provide PC support, including device setup, configuration, updates, and troubleshooting.Provide end-user training as part of employee onboarding and software deployment/upgrades.Install new software releases and perform system upgrades.Collaborate with Infrastructure/Cloud team to ensure efficient operation of the Firm's desktop and mobile computing environments.Create and update detailed how-to notes on a regular basis, both for end user instruction and internal department procedures.Perform equipment moves and office setups.Resolve network printer connectivity issues.Provide application support, including remote access application support.Maintain Active Directory user accounts.Assist with audiovisual conference room training, setup, and support.Assist with telecommunications duties such as support for Microsoft Teams phones, wireless headsets, wireless broadband cards, and mobile devices.Actively update and expand job knowledge by participating in education programs, reading professional publications, and participating in professional organizations, seminars, and workshops.Perform other duties as assigned to support the business functions of the Firm.Qualifications:2+ years of end-user support experience or an IT-related role.Experience supporting both onsite and remote users.Experience with hardware and software issues.Knowledge of Windows 10 and Microsoft Office Suite.Strong written and oral communication skills.Experience working in a team-oriented, collaborative environment.Strong attention to detail.Able to maintain a strict degree of confidentiality with all company matters.Strong customer-service orientation and ability to provide white-glove support.Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.Ability to conduct research into technical issues and products as required.Embraces and actively promotes an inclusive and equitable work environment.

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