MD|DC Credit Union Association
IT Specialist
MD|DC Credit Union Association, Washington, District of Columbia, us, 20022
Treasury Department Federal Credit UnionLocation:
1101 2nd St NE DC, DCSchedule:
Full-timePosition Overview
As an IT Specialist at TDFCU, you will play a crucial role in providing technical assistance and support for internal systems and users. This position requires a proactive individual with strong problem-solving skills and a passion for leveraging technology to improve operational effectiveness.Duties and Responsibilities:
Troubleshoot common technical issues such as drivers, network connectivity, password lockouts, and knowledge of general desktop applications.Install or modify data communication systems. Provide technical assistance and consultation in the use and operations of complex computer operating systems.Investigate new techniques, equipment, and data processing methods. Evaluate technical requirements for new or upgrades in hardware/software.Provide triage for helpdesk activities. Maintain workflows, diagrams, databases, and libraries including systems security functions.Design and maintain systems documentation according to policies and standards. Ensure that documentation meets all security regulations for the credit union.Coordinate technology resources including main system, telecommunications network, telephone system(s), and personal computer connectivity.Partner with manager to evaluate technology resources including main system, telecommunications network, telephone system(s), and personal computer connectivity.Evaluate and procure new technology and computer supplies.Coordinate the services of vendors and review vendor contracts for compliance. Function as the contracts administrator for all outsourced technology services.Ensure that all software licenses and security certificates are maintained.Maintain administrative access for defined systems.Perform other related duties as assigned.Education & Experience
Associates degree in a computer-related or information systems field. May consider appropriate certifications within computer, network, or information systems.Requirements
Minimum of 2 years related experience in financial institution/credit union.Extensive knowledge of computer hardware and software, particularly Microsoft suite of products.Ability to execute judgement to apply broader aspects of established practices to situations.General understanding of security and network technologies (firewall, VPN, spam filter, etc.).
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1101 2nd St NE DC, DCSchedule:
Full-timePosition Overview
As an IT Specialist at TDFCU, you will play a crucial role in providing technical assistance and support for internal systems and users. This position requires a proactive individual with strong problem-solving skills and a passion for leveraging technology to improve operational effectiveness.Duties and Responsibilities:
Troubleshoot common technical issues such as drivers, network connectivity, password lockouts, and knowledge of general desktop applications.Install or modify data communication systems. Provide technical assistance and consultation in the use and operations of complex computer operating systems.Investigate new techniques, equipment, and data processing methods. Evaluate technical requirements for new or upgrades in hardware/software.Provide triage for helpdesk activities. Maintain workflows, diagrams, databases, and libraries including systems security functions.Design and maintain systems documentation according to policies and standards. Ensure that documentation meets all security regulations for the credit union.Coordinate technology resources including main system, telecommunications network, telephone system(s), and personal computer connectivity.Partner with manager to evaluate technology resources including main system, telecommunications network, telephone system(s), and personal computer connectivity.Evaluate and procure new technology and computer supplies.Coordinate the services of vendors and review vendor contracts for compliance. Function as the contracts administrator for all outsourced technology services.Ensure that all software licenses and security certificates are maintained.Maintain administrative access for defined systems.Perform other related duties as assigned.Education & Experience
Associates degree in a computer-related or information systems field. May consider appropriate certifications within computer, network, or information systems.Requirements
Minimum of 2 years related experience in financial institution/credit union.Extensive knowledge of computer hardware and software, particularly Microsoft suite of products.Ability to execute judgement to apply broader aspects of established practices to situations.General understanding of security and network technologies (firewall, VPN, spam filter, etc.).
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