Brigham and Women’s Hospital
International Program Coordinator - Arabic Speaking
Brigham and Women’s Hospital, Boston, Massachusetts, us, 02298
Job Description - International Program Coordinator - Arabic Speaking (3301106)
International Program Coordinator - Arabic Speaking - (3301106)
Under the direction of the Assistant Director, PPC liaises with all hospital departments and across the MGB Healthcare Systems to facilitate the health care needs of the international patient population, ensuring an efficient process and promoting high levels of patient and physician satisfaction. Provide leadership in defining opportunities to expand and improve all aspects of international referrals, both directly from patient-initiated requests as well as referring physician requests for service.
Responsibilities
Manage cases, planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures.
Facilitates consultations at affiliated locations, including the Dana-Farber/Brigham and Women’s Cancer Center and Brigham and Women’s Faulkner Hospital.
Employing a web-based appointment system, regularly create ad-hoc reports in response to client requests, analyze data to propose service opportunities, notify care providers, and respond to client requests.
Manage billing and payments to provide timely, seamless service.
Ensure accuracy of international demographics and financial data elements in the Hospital registration systems.
Receive and manage letters of guarantee from embassies or insurance companies.
Notify patients and physician offices of potential problems relative to deposit requirements, including cancellation or rescheduling of services.
Present a positive awareness of the International Program both within and outside the Hospital.
Deliver concierge-level attention to service for each patient.
Other assignments as necessary.
Minimum RequirementsBachelors Degree required.
3-5 years in a health care setting with administrative responsibilities preferred.
Bilingual or Multilingual preferred.
Superior interpersonal skills to interact effectively with all levels of staff, patients, families, and community organizations required. Must be able to collaborate and consult in an effective interdisciplinary team approach.
Proficiency in medical terminology.
Proficiency in computers, especially Microsoft Office.
Familiarity with a hospital environment preferred.
Excellent organizational and time management skills.
Ability to work well under pressure and to handle sensitive information and multicultural matters.
Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity.
Working ConditionsBusy office environment, with frequent interruptions. Due to the size and complexity of the department, the pace of the work can be hectic and challenging.
BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Primary Location75 Francis St
JobProfessional/Managerial
OrganizationBrigham & Women's Hospital (BWH)
ScheduleFull-time
Standard Hours: 40
ShiftDay Job
Employee StatusRegular
Recruiting Department: BWH International Office
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International Program Coordinator - Arabic Speaking - (3301106)
Under the direction of the Assistant Director, PPC liaises with all hospital departments and across the MGB Healthcare Systems to facilitate the health care needs of the international patient population, ensuring an efficient process and promoting high levels of patient and physician satisfaction. Provide leadership in defining opportunities to expand and improve all aspects of international referrals, both directly from patient-initiated requests as well as referring physician requests for service.
Responsibilities
Manage cases, planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures.
Facilitates consultations at affiliated locations, including the Dana-Farber/Brigham and Women’s Cancer Center and Brigham and Women’s Faulkner Hospital.
Employing a web-based appointment system, regularly create ad-hoc reports in response to client requests, analyze data to propose service opportunities, notify care providers, and respond to client requests.
Manage billing and payments to provide timely, seamless service.
Ensure accuracy of international demographics and financial data elements in the Hospital registration systems.
Receive and manage letters of guarantee from embassies or insurance companies.
Notify patients and physician offices of potential problems relative to deposit requirements, including cancellation or rescheduling of services.
Present a positive awareness of the International Program both within and outside the Hospital.
Deliver concierge-level attention to service for each patient.
Other assignments as necessary.
Minimum RequirementsBachelors Degree required.
3-5 years in a health care setting with administrative responsibilities preferred.
Bilingual or Multilingual preferred.
Superior interpersonal skills to interact effectively with all levels of staff, patients, families, and community organizations required. Must be able to collaborate and consult in an effective interdisciplinary team approach.
Proficiency in medical terminology.
Proficiency in computers, especially Microsoft Office.
Familiarity with a hospital environment preferred.
Excellent organizational and time management skills.
Ability to work well under pressure and to handle sensitive information and multicultural matters.
Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity.
Working ConditionsBusy office environment, with frequent interruptions. Due to the size and complexity of the department, the pace of the work can be hectic and challenging.
BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Primary Location75 Francis St
JobProfessional/Managerial
OrganizationBrigham & Women's Hospital (BWH)
ScheduleFull-time
Standard Hours: 40
ShiftDay Job
Employee StatusRegular
Recruiting Department: BWH International Office
#J-18808-Ljbffr