RapidSOS
ECC Engagement Manager - Great Lakes
RapidSOS, Chicago, Illinois, United States,
In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of
trust and safety ,
pioneering ,
urgency , and
purpose over pride , all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. If that sounds like an exciting opportunity, we want to hear from you!At RapidSOS, we are empowering safer, stronger communities with faster, data-driven emergency response. In partnership with public safety, RapidSOS created the world’s first intelligent safety platform that securely links life-saving data from 540 million+ connected devices, apps and sensors and 200+ technology partners directly to RapidSOS Safety Agents, 911, and first responders globally. The platform is used by over 21,000+ first responder agencies in six countries and supports 171 million+ emergencies each year. Whether there’s an unsafe moment or an emergency, RapidSOS Ready devices, vehicles, homes, or buildings deliver essential data to the right place when it matters most.What this role is about:As the Great Lakes ECC Engagement Manager, you will be a key player in providing ECCs with the solutions needed for emergency response challenges. In this role, you will be responsible for presenting at regional public safety speaking engagements, educating the community on technology advancements that RapidSOS offers ECCs, and thought leadership on how new technology can be adapted in the public safety context. The Great Lakes ECC Engagement Manager will be responsible for increasing RapidSOS platform utilization, ECC coverage, B2B engagements, and partner support in the Great Lakes region. Additionally, the Great Lakes ECC Engagement Manager will be responsible for generating leads for the RapidSOS PSG Sales Team.What you’ll do:Act as an advisor or consultant to public safety agencies and representatives to provide solutions for emergency response challengesLead the development and new feature roll-out of RapidSOS solutions into emergency communication centers, including training, supporting beta-testing, providing cross-functional support, and strengthening relationshipsLead the deployment and integration of RapidSOS into ECCS in your assigned geographic territoryProvide on-site support for deployments with new vendor partners or new integration mechanisms to conduct acceptance testing on live 9-1-1 systems, ensure success, and collect feedbackProvide training for RapidSOS products and servicesBuild strong relationships with ECCs and solicit feedback for product ideas and improvementsSupport Partner Network solutions by educating ECCs about potential features and functionalities (based on insights gathered about ECC pain points)Assist in developing revenue-generating opportunities within your region to the RapidSOS PSG Sales TeamIdentify and own tactical initiatives focused on ECC coverage and utilizationWhat we’re looking for in our ideal candidate:10+ years of experience in the public safety industry with experience in 911 dispatch or law enforcementStrong knowledge of public safety, ECC operations, and relevant public safety technologiesAbility to manage a large customer base and build strong relationships with ECCs in the metro, suburban, and rural areasExceptional written and verbal communication skills along with the ability to conduct presentations effectivelyStrong work ethic, self-starter, attention to detail, and the ability to multitask in a fast-paced environmentExcitement and passion for a rapidly evolving public safety environmentAbility to influence and establish trust with industry stakeholdersTeam player who excels in working with multiple cross-functional teamsAbility and willingness to travel 50% of the timeWhat we offer:The chance to work with a passionate team on solving one of the largest challenges globallyCompetitive salary and benefits and equity participationA dynamic, flexible and fun start-up work environment with a highly talented teamStarting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $88,000 - $105,000. This role will also be eligible to receive equity options and bonus. #LI-RemoteRapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.
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trust and safety ,
pioneering ,
urgency , and
purpose over pride , all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. If that sounds like an exciting opportunity, we want to hear from you!At RapidSOS, we are empowering safer, stronger communities with faster, data-driven emergency response. In partnership with public safety, RapidSOS created the world’s first intelligent safety platform that securely links life-saving data from 540 million+ connected devices, apps and sensors and 200+ technology partners directly to RapidSOS Safety Agents, 911, and first responders globally. The platform is used by over 21,000+ first responder agencies in six countries and supports 171 million+ emergencies each year. Whether there’s an unsafe moment or an emergency, RapidSOS Ready devices, vehicles, homes, or buildings deliver essential data to the right place when it matters most.What this role is about:As the Great Lakes ECC Engagement Manager, you will be a key player in providing ECCs with the solutions needed for emergency response challenges. In this role, you will be responsible for presenting at regional public safety speaking engagements, educating the community on technology advancements that RapidSOS offers ECCs, and thought leadership on how new technology can be adapted in the public safety context. The Great Lakes ECC Engagement Manager will be responsible for increasing RapidSOS platform utilization, ECC coverage, B2B engagements, and partner support in the Great Lakes region. Additionally, the Great Lakes ECC Engagement Manager will be responsible for generating leads for the RapidSOS PSG Sales Team.What you’ll do:Act as an advisor or consultant to public safety agencies and representatives to provide solutions for emergency response challengesLead the development and new feature roll-out of RapidSOS solutions into emergency communication centers, including training, supporting beta-testing, providing cross-functional support, and strengthening relationshipsLead the deployment and integration of RapidSOS into ECCS in your assigned geographic territoryProvide on-site support for deployments with new vendor partners or new integration mechanisms to conduct acceptance testing on live 9-1-1 systems, ensure success, and collect feedbackProvide training for RapidSOS products and servicesBuild strong relationships with ECCs and solicit feedback for product ideas and improvementsSupport Partner Network solutions by educating ECCs about potential features and functionalities (based on insights gathered about ECC pain points)Assist in developing revenue-generating opportunities within your region to the RapidSOS PSG Sales TeamIdentify and own tactical initiatives focused on ECC coverage and utilizationWhat we’re looking for in our ideal candidate:10+ years of experience in the public safety industry with experience in 911 dispatch or law enforcementStrong knowledge of public safety, ECC operations, and relevant public safety technologiesAbility to manage a large customer base and build strong relationships with ECCs in the metro, suburban, and rural areasExceptional written and verbal communication skills along with the ability to conduct presentations effectivelyStrong work ethic, self-starter, attention to detail, and the ability to multitask in a fast-paced environmentExcitement and passion for a rapidly evolving public safety environmentAbility to influence and establish trust with industry stakeholdersTeam player who excels in working with multiple cross-functional teamsAbility and willingness to travel 50% of the timeWhat we offer:The chance to work with a passionate team on solving one of the largest challenges globallyCompetitive salary and benefits and equity participationA dynamic, flexible and fun start-up work environment with a highly talented teamStarting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $88,000 - $105,000. This role will also be eligible to receive equity options and bonus. #LI-RemoteRapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.
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