Criterion Executive Search
Technical Support Manager (Fairfax VA)
Criterion Executive Search, Fairfax, Virginia, United States, 22032
Technical Support Manager (Fairfax VA)
Fairfax, VAPermanent$80,000.00 - $95,000.00 / AnnualPosted: 6/10/24, 7:22 PM - Contact: Chris PlanetaDescription
This job is onsite at the Virginia Department of Transportation's (VDOT) Traffic Operations Center (TOC) in Fairfax, Virginia.This job is onsite / in the TOC 8am-5pm, 5 days per week.
Required skills:
Customer service, troubleshooting, Windows server/workstation support, VMWare, Oracle/SQL.Nice-to-haves:
AWS cloud work, Reporting tools (Jasper or BOXI), and Linux.
Technical Responsibilities:Troubleshoot and resolve hardware, software, and communication issues.Document application configuration settings and troubleshooting procedures.Use, maintain, and update the knowledge base for the application.Assess system performance and recommend changes to improve performance.Facilitate ad hoc reporting using Jasper Reports as requested.Configure and troubleshoot company’s application software and associated databases.Perform software upgrades as needed on workstations.Work jointly with Software Engineers and Software Quality Assurance team in testing company’s applications.Work jointly with Database Administrator and Software Engineers to define needs and requirements for continued operation, upgrade, and security of clients’ systems.Requirements
Experience Requirements:Excellent troubleshooting skills.Experience working with cross-functional teams such as developers.Operational experience supporting a 24x7x365 environment.Broad knowledge of different server operating systems, equipment, and topologies.Experience working with various workstations and server operating systems.Knowledge of network configuration and network environments.DROOLS/Guvnor and Jasper Reports a plus.Strong experience supporting Windows Servers and workstations.Practical experience with SQL Developer and/or Admin a plus.Practical experience with the software development life cycle, including change control and configuration management.Experience with remote access software.BS degree preferred.About Criterion Executive Search, Inc.
For 43 years, Criterion Executive Search has been recognized as one of the nation’s leading executive staffing and recruiting firms. As one of Tampa, FL's first recruiting & staffing agencies, we have been privileged to work with leading companies throughout the state of Florida. Those same strategic partnerships have allowed us to perfect our personalized, life-cycle approach to placing the ideal candidates with their ideal companies.Our innovative individualized placement strategies allow us to match Information Technology professionals with companies throughout the country and beyond. Each of our job placement specialists has a minimum of two years in the recruiting industry and an average of nearly 15 years of experience. Each recruiter has their own personal and direct experiences within their specialization.You may expect complete confidentiality at all times during the hiring process; a key element to the success of our business. In today's age, we understand that our client's privacy is of the utmost importance.Contact the Criterion Executive Search office to speak with a recruiter about this job now or find out more about other job placement opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.2024 Criterion Executive Search. An Equal Opportunity Employer. Veteran Owned.Job Id Number: 10659Staffing Industry: Information TechnologyContact Chris Planeta in our Tampa, FL office for questions or to apply for the Technical Support Manager (Fairfax VA) job today.
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Fairfax, VAPermanent$80,000.00 - $95,000.00 / AnnualPosted: 6/10/24, 7:22 PM - Contact: Chris PlanetaDescription
This job is onsite at the Virginia Department of Transportation's (VDOT) Traffic Operations Center (TOC) in Fairfax, Virginia.This job is onsite / in the TOC 8am-5pm, 5 days per week.
Required skills:
Customer service, troubleshooting, Windows server/workstation support, VMWare, Oracle/SQL.Nice-to-haves:
AWS cloud work, Reporting tools (Jasper or BOXI), and Linux.
Technical Responsibilities:Troubleshoot and resolve hardware, software, and communication issues.Document application configuration settings and troubleshooting procedures.Use, maintain, and update the knowledge base for the application.Assess system performance and recommend changes to improve performance.Facilitate ad hoc reporting using Jasper Reports as requested.Configure and troubleshoot company’s application software and associated databases.Perform software upgrades as needed on workstations.Work jointly with Software Engineers and Software Quality Assurance team in testing company’s applications.Work jointly with Database Administrator and Software Engineers to define needs and requirements for continued operation, upgrade, and security of clients’ systems.Requirements
Experience Requirements:Excellent troubleshooting skills.Experience working with cross-functional teams such as developers.Operational experience supporting a 24x7x365 environment.Broad knowledge of different server operating systems, equipment, and topologies.Experience working with various workstations and server operating systems.Knowledge of network configuration and network environments.DROOLS/Guvnor and Jasper Reports a plus.Strong experience supporting Windows Servers and workstations.Practical experience with SQL Developer and/or Admin a plus.Practical experience with the software development life cycle, including change control and configuration management.Experience with remote access software.BS degree preferred.About Criterion Executive Search, Inc.
For 43 years, Criterion Executive Search has been recognized as one of the nation’s leading executive staffing and recruiting firms. As one of Tampa, FL's first recruiting & staffing agencies, we have been privileged to work with leading companies throughout the state of Florida. Those same strategic partnerships have allowed us to perfect our personalized, life-cycle approach to placing the ideal candidates with their ideal companies.Our innovative individualized placement strategies allow us to match Information Technology professionals with companies throughout the country and beyond. Each of our job placement specialists has a minimum of two years in the recruiting industry and an average of nearly 15 years of experience. Each recruiter has their own personal and direct experiences within their specialization.You may expect complete confidentiality at all times during the hiring process; a key element to the success of our business. In today's age, we understand that our client's privacy is of the utmost importance.Contact the Criterion Executive Search office to speak with a recruiter about this job now or find out more about other job placement opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.2024 Criterion Executive Search. An Equal Opportunity Employer. Veteran Owned.Job Id Number: 10659Staffing Industry: Information TechnologyContact Chris Planeta in our Tampa, FL office for questions or to apply for the Technical Support Manager (Fairfax VA) job today.
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